No sound on HP Pavilion q014a with Windows 10 installed

I have just purchased this computer installed with Windows 8.1, which immediately upgraded to Windows 10 & after chatting with Microsoft, who couldn't provide an answer, and trying other options suggested by HP troubleshooting, I have still not had the slightest hint of any sound whatsoever.

Hi, John:
Try both of these:
This one first:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-540...
Try this one second, if the first one doesn't work.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ob-47663-1&lang=en&c...&
Paul

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    Hi, John:
    Try both of these:
    This one first:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-540...
    Try this one second, if the first one doesn't work.
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    Paul

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    I work on behalf of HP
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    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
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