No sound on iphone 4s but it work on voicememo and headphone

I don't think its hardware problem because built in speaker works on voicememo and telephone rings.
It happened after updating it with ios 7.xx.
Apple  gotta fix this problem by company wide otherwise it would be a big issues later.
I don't want to send my phone since its not a hardware issue and I need a phone for my business.
if Apple can access my phone by remote, you would fix it online.
It has a structural problem too. Its charging and docking inlet is wide open with many pin connectors, so it's very easy to be damaged. I suggest them to have cap or slide cover for this while not using.
Very frustrated.

Back up your phone first, then restore to factory settings and retest.  Restoring to factory settings deletes everything, and puts it back into the state it was in when it came out of the box.

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