No sound on my dv6 even after factory reset. TRIED REINSTALLING IDT then got not supported message

windows 7 64 bit
hp DV6   QE068UA#ABA
my sound cut out the other day playing a game like it started to cut out here and there then fully cut out now not working unless i have a input jack plugged in the laptop..   speakers on my laptop that is but if i plug my stereo in it plays sound outta the laptop speakers just fine but also plays outta my stereo
i already factory reset my laptop to see if thatd work and it still didnt help 
i already uninstalled the idt and i tried to install it again and its saying 'the hardware detected is not supported by this idt software package the install will be aborted' 
Please Help

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