No sound on my HP ENVY 17-2280nr Notebook PC

I can receive sound though my headphones/ear phones but can no longer receive sound once I remove the headphones.  I have tried every test I could think of but still no sound.  I have a HP Envy 17, product #QE350UA#ABA, Windows 7 Home Premium 64-bit Service Pack 1.  I have been traveling from a few months so I had primarily used my headphones most of the time so as not to bother those around me.  Now that I have returned home, I find that I can only use my headphones when I use my laptop as no sound windows sounds, music or whatever emits from the laptop w/o headphones.  Any help would be appreciated.  Thank you.

Hi LindaKM,
I am sorry to hear that the above steps have not resolved the issue. The next step would be to contact technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region http://www.hp.com/cgi-bin/hpsupport/index.pl, for any repair, or replacement options available to you.
Regards.
I worked on behalf of HP

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