No Sound on my HP Sleekbook

Hi everyone,
I have an HP Pavilion Sleekbook 15-b002ev with Windows 8.1. I experience the following problem. Sometimes I have audio and sometimes I don't, without a particular pattern. I may watch a video with no problem, but on the next video the sound will be off. I have tried everything. Uninstalling the IDT codec and re-installing it and un-checking the exclusive mode. The same thing happens even after installing the latest IDT Codec (6.10.6425.0). When audio is off, I'm trying to test the speakers and the message that this device is being used by another application, is appearing. I don't know what to do. Please help me.
Kind Regards,
John
This question was solved.
View Solution.

Hello xnoudiola.
I understand sound is not working on your Windows 8.1. I will do my best to assist you!
To commence troubleshooting, please follow the suggested steps in this HP document: No Sound from Speakers (although the issue appears to be intermittent)
Please let me know the results of your troubleshooting. Also, if the issue remains, was it working properly on Windows 8? I'm only here to help!
Mario
I worked on behalf of HP.

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Hey Ashperry2288,
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I have no sound on my envy sleekbook 6 and my sound is turned up all the way please help

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Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom.
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http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
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Hi!..
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Hello jarvin,
Thank you for the reply. I believe you should call in and speak to a rep.
Toll Free: 1-800-1441-0094
+63 (2) 867-3551
Monday-Friday
08:30 AM – 05:30 PM
That is the number you would call. Please let me know what happens.
Good luck!
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HP Pavillion TouchSmart 14 Sleekbook - No Sound

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Hi TiffanyLYS,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Hi brokerbizwash,
Welcome to the HP Support Forums!
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hi
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Hello mani368447,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are not able to generate sound from your notebook when playing videos or music, and I would be happy to assist you in this endeavor!
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MechPilot
I work on behalf of HP
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Hi Envyguy3113,
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Thanks
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Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi there @mcbronson
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Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Sparkless, welcome to the forum.
Please stop using the computer immediately. It sounds like there may be a short or at least a component that is overheating. This could cause it to fail completely. You should contact the dealer where you bought it for help.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
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Hi @Alpha_ ,
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Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

My HP Sleekbook stereo volume only works intermittently

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Serial {Content Removed}
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Hello Igor2012,
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No Sound on my HP Sleekbook

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