No sound on my purchase music

i had downloaded some songs on october 24 around that week also an app and it was done downloaded but there no sound all of them and we spend 24 $ with the itunes cards. i tryed to report it and it downloaded again but there still no sound

If the iTunes Store's Customer Support team sent you an email then reply back to them that it's still not working.

Similar Messages

  • There is no sound when playing purchased music from iTunes

    I have a 3rd generation 64GB IPOD touch.  I am wondering how can I get it to play music again?  I had my original iPod touch replaced with a refurbished one last year. It played my iTunes music at first but now it just will not play. I tried other music apps and the sound comes through.  What can I try to do to get my iTunes music to play again on my IPOD?  All suggestions are welcome.

    Try:
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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
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    - Reset all settings      
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    - Restore from backup. See:                                                
    iOS: How to back up                                                                                     
    - Restore to factory settings/new iOS device.             
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                                      

  • Just purchased a new iPad and the sound works on Siri, music, videos, alarms, but on games it will not.  Is this a preference or perhaps a defective unit.

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  • HT3819 I purchased music from Itunes on a PC several years ago. I am unable to locate my sounds in the ITunes library. Where did my purchased songs go???????? Can I transfer my purchased songs from the PC to my MAC or iPod Shuffle??????? PLEASE HELP!!!!

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    Click here and follow the instructions.
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  • Purchased music videos from iTunes but it will not play, no video or sound

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    Is your iTunes account authorized for this computer in iTunes? - to check, open iTunes, and in the top menu bar, select "store", then "authorize this computer".  How to Authorize iTunes - http://www.apple.com/support/itunes/authorization/.

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  • Downloaded ITunes 7.0.1 and now won't allow me to update purchased music

    My last post was extremely confusing so I'm trying to make it a little clearer. I downloaded ITunes 7.0.1 last night and after I did that I updated my ipod. As soon as I tried to do that, I got an error message saying "some of the items in the itunes library, including "do i make you proud" were not copied to the ipod "colleen c's ipod" because you are not authorized to play them on this computer. There are 26 total problems."
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    Ok sounds like one of two things happend here
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    2. The other thing that may have happened here is that the iPod was connected to another computer and synced with another instance of iTunes. If this is the case then the iPod will only sync with that computer. You will need to delete the songs off the iPod and reload them from iTunes.
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  • Cannot download purchases music

    I have been having a problem lately (no change in setup), where I get an error when I try to download music from the ITMS.
    When I check for purchases, I get the following error:
    There was an error downloading your purchased music. The disk could not be read from or written to. <<<</div>
    Ignoring the grammer error in the message, I am wondering what I am doing wrong, or if this is a new iTunes 7 issue (I cannot work with version 7, and use version 6 instead. I have no issues with the disk...

    hmmmm. is your download location on a network drive, John? If so, by way of experiment, can the download go through if you shift the location to your C drive? <<<</div>
    Yes, it is, and good thinking. I have already tried this, and still did not get it to work.
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    I apologize for any inconvenience you have experienced with this issue. I understand you are receiving the error "The disk could not be read from or written to."
    However, the nature of your question falls outside the type of support provided via email by iTunes Store Customer Support. I can only answer non-technical questions about billing, customer accounts, downloading purchases, and iTunes Store content.
    If you require more in-depth assistance, you will need to call Apple technical support (there may be a fee associated with the call). <<<<
    I think that response takes the cake. "I can't help you, but if you call, maybe someone can, and please have your credit card available?" What sort of support is that for not being able to download music that I purchased. I am begining to rethink the whole matter of buying music from Apple -- alot of hassle, not very good quality sound, and now no support
    iPod mini / Dell Dim 8400   Windows XP Pro   iTunes 6.0.5, Airport Express v 6.3

  • HT203167 How to retreive purchase music after computer crash lost in back up.  How to restore the music?

    How do I reload purchased music on my desk top after a computer crash restored with back up external hard drive?

    Hello Boogiec522,
    Thank you for using Apple Support Communities!
    It sounds like you would like to download your iTunes Store purchases again to your desktop computer.
    No worries there, you can re download them free of charge from the iTunes Store with this article:
    iTunes 11 for Mac: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12283
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    Click iTunes Store near the top of the iTunes window.
    Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
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    All the best,
    Sterling

  • Purchased music videos completely white PLEASE HELP!

    I purchased quite a few music videos from the iTunes Store and since i upgraded about 6 months ago (this is the first chance I've had to look into it!) I've had so many problems with iTunes.
    Every time I try to watch a purchase music video- all I can see is a white screen with a yellowish outline of objects in the video. The sound is kinda alright, a bit crackly, but still unacceptable considering the videos are $3.69 each!
    Can someone please help me out? Or just tell how I can re-download these videos for free?
    THANK YOU!
    peace

    Hi, Jen the Hen.
    Have a look at this Apple Support page , in particulat the section A purchased video looks or sounds bad.

  • Playback of purchased music skips, wrong speed, etc.

    Ok, this was going to be a question, but maybe it will help diagnose future problems.
    Software:
    iTunes 6.0.4 (3)
    FireFox 1.5.0.3 (most recently updated)
    OS 10.4.6
    Hardware:
    PowerMac G5 dual processor 2Ghz
    recently added 2GB of RAM for total of 2.5GB
    Symptom:
    Purchased music only would play very poorly. It was skipping and playing at the wrong speed; it seemed like it was playing too fast, but I couldn't be sure. There was also some audio noise mixed in. Music ripped from CDs (MP3s) played fine.
    Solution: Rebooted system.
    Suspected failure: I had been surfing (with a recently updated version of FireFox) on MySpace, reading some forums and clicking on some user icons, which would, in some cases start playing embedded music or video with audio. After surfing for a while, I noticed my background music (iTunes was playing the entire time) was sounding really terrible. I skipped to the next song, and it was fine. Soon, it was terrible again. It would only mess up on AAC files. I checked the Activity monitor and the system was mostly idle (about 90% idle) with 1.8GB of free RAM. Disk activity was low. There were no limited resources. However, the only things that have changed on this system recently are FireFox and the RAM configuration. Shutting down all other applications did NOT correct the problem. A reboot was required. I'm listening to my purchased music folder as I type this and it has yet to miss a beat. I am using FireFox and I have Mail and X11 (X-Windows) open. I can't be sure, but I believe that FireFox (OS X/FireFox bug?) grabbed resources in the audio subsystem and did not free them, but that is all speculation.
    I hope this helps someone.

    You are correct, sir. I was confused. I reposted my observations on the Mac side. This thread can be deleted by whomever might be able to do that.

  • Can't copy purchased music from iTunes to iPod(logged into a Windows domain

    I'm running iTunes on Windows XP. I've been using it to manage my music including purchasing music for iTunes.The laptop I'm using I also use it for work and log into a work Domain. I recently purchased an iPod (video) and attempted to transfer music via iTunes. When I manually try to transfer purchased songs only iTunes closes. I can transfer songs that have been imported into the library via CD. I receive a message "iTunes has encountered a problem and needs to close. We are sorry for the
    inconvenience." My user login has administrator rights to the PC (where iTunes is installed). All my music files are kept on an external hard drive. I've called Apple support and reinstalled the software several times with the same results. I did create a new user that logs in to
    the PC (not the work Domain), that can somehow transfer the music to the iPod. But I can not see any folders, playlists, or purchased music that was established when logged on the work Domain. That solution isn't sufficient because I can't normally create different users
    and run iTunes (and other products) this way.
    Anyone encounter this problem? Any suggestions?

    This sounds like an interesting snag - clearly if you can get copied CD tracks onto the iPod there isn't an issue PC to iPod.
    I wonder if the inability to copy downloaded music is related to the very clever stuff Apple do to prevent you writing more than seven copies of those tracks? Just a thought - I have no idea how it all works, but it occurs to me it could get embroiled in network stuff?? If you are friendly with your administrator ask them if you can have a go at connecting your iPod to a computer with admin rights, and see if you get a more helpful error message.

  • Can't authorize computer to play already purchased music in thailand

    Help!
    I recently came to thailand with a fresh panther install on my pismo notebook. I guess since it's a fresh hard drive, iTunes won't let me play my purchased music without authorization. Here's the catch, when I try to authorize, the iTunes store reports that it's 'busy' and to check my network. I am on an active network and can even log in to my account sort of - it won't quite let me in but knows that my Led Zeppelin pre-order is ready for download to which I click 'not now' and essentially I am nowhere. No apple support email here I guess or I can't find it. Any clues? I am not at 5 authorizations yet.
    Blaze

    I think you just need to figure out the tricks to getting the album you want up in iTunes. It is very easy actually.
    First, if you turn on View Browser (you can't be in the cover flow view to see the browser) you get three windows at the top of your library: Genre, Artist, Album. When you pick anything from any of those windows, it immediately narrows down the library view to things that meet that choice (e.g. if you pick U2 then the library will only show tracks with Artist = U2.
    In addition, those three boxes will narrow down to only show what fits with whatever you type in the search field. Meaning, normally if you have thousands of songs and hundreds of artists, scrolling through the little artist box to find that one artist or the album box to find that one album is kind of tedious. But say you want to listen to The Clash's "London Calling". In the search box you can just type in Clash or London (or both) and the three Browser boxes (and your library view) will quickly narrow down to only tracks where Clash and London appear. Likely the Album window will now only show a few choices. Click the "London Calling" one and your library now only shows that album. Now you can play just that album. Of course it sounds like more when you type it all out, but to open iTunes, type "Clash London" then click on the London Calling album takes all of about three seconds, likely quicker than it is to dig through folders in your hard drive.
    Sorry, but I don't have any answers for your Windows association problem with trying to load more than 10 tracks, but I think you may find the above method to be much easier to navigate.
    Patrick

  • Why does  iCloud store only purchased music?

    I have both purchased and downloaded from cd music on my iPad and iPod. I am unable to sync either with my pc as it says the content will be replaced with purchased items. Whilst I can load this stuff again ther are two purchased items, a film which oesn't show T all and video clip shows but says ineligible at the side of it. Why is it not showing all purchased items and also the other items or can it not do that and if not what is the point to it. Can anyone help me sort?

    iTunes in the Cloud only stores purchased music; if you want your uploaded music to be available in the Cloud as well, then you may want to consider subscribing to iTunes Match. It's a yearly subscription for $24.99 and it can store up to 25,000 songs. It also upgrades your music to 256-kbps DRM-free AAC. Sounds a whole lot better than standard MP3.
    Apple - iTunes - Match
    http://www.apple.com/itunes/itunes-match/

  • 5th Gen Ipod skipping purchased music & videos

    Unable to play all my purchased music and videos from itunes on my 3 week old ipod, tried the 5 r's many, many times - also deautherised & reautherised my computer. They play fine on itunes and they will play if i burn them to disc then download to ipod. downloaded podcast sound and video files play fine???????? can anybody advise what should be my next step??????

    See if this helps.
    iPod does not play content purchased from the iTMS.

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