No sound on new i pod touch

Just got home with new i pod touch (apple swapped out my 2 month old unit due to constant screen freezes).  Heard lots of crackling sounds, played a you tube video that was full of static and today there is no sound at all.  I am ready to set up another appt with apple, but thought there might be some troubleshooting I could do first.  Thanks

No sound from speaker?
Headphones?

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    Google tanslate:
    Hi
    So I got the new issue of the AppStore is very slow for me now takes after updating to iOS 6 so as it seems like eternity until it displays the updates are pending and auh has removed the download speed. But the worst thing is when I click on an app or type its Appnamen one apps in the search nothing happens no matter how long I wait. How can I fix it?
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