No sound on Video Files

My iPod plays the music files through the headphones just fine.
But the video files are messed up. I can see the video footage, but no sound is coming out of the headphones. can anyone help?
Thanks

Quicktime, Quicktime Pro and iTunes don't convert "muxed" ( muxed means multiplexed where the audio and video are stored on the same track) video files properly. It only plays the video and not the audio.
See:iPod plays video but not audio.
You need a 3rd party converter to convert the file with both audio and video.
Videora is one, and there are others.
http://www.videora.com/en-us/Converter/

Similar Messages

No sound for video files

Got a mac desktop. Video files such as Youtube have no sound. Itunes play correctly so I know the speakers work. What could be wrong?

So, you have a problem with Quicktime. iTunes uses Quicktime for movie playback.
I would recommend going to the support site for your computer and making sure you have the latest video and audio drivers. If you don't have the latest Microsoft updates, you'll probably have to go get the latest version of DirectX as well from the Windows Update page. (Though make sure you update the drivers first.)

Droid 2 - Location of Sound and Video Files

Trying to move images, sounds, videos from an old phone(LG Touch) to a new Droid 2. I got all the files off the LG and found the DCIM folder on the Droid after connecting USB cable to computer. Where are video and sound files saved on the Droid? Are those storage locations available via USB connection/windows explorer?

The files are stored in whatever location you choose to put them. Yes they are accessible via the USB cable and windows explorer.

No sound for video files in itunes or quicktime

Hi,
Itunes is working well for music playback. However I downloaded a video for the first time and although the movie plays there is no sound and then windows hangs for a short time.
I tried going to www.quicktime.com and watching a movie trailer and the same happens. The video playback is fine but with no sound?
Thanks for your help.

So, you have a problem with Quicktime. iTunes uses Quicktime for movie playback.
I would recommend going to the support site for your computer and making sure you have the latest video and audio drivers. If you don't have the latest Microsoft updates, you'll probably have to go get the latest version of DirectX as well from the Windows Update page. (Though make sure you update the drivers first.)

Re: No sound in video files when audio is an mp3 stream

There are others jmf player projects in internet.
Take a look at them and test they can play your problematic files.
But i think its a jmf bug.

As a rule, one program uses only one audio-interface. If that program has no option for setting the interface, it'll use the interface as set up in the Sound prefpanel.
If a program can assign its' own in- and output interface (such as Logic, or Skype), it can only use +one at a time.+ The only way to let any program use more than one interface, is to set up an *Aggregate Device* in *Audio MIDI Setup*. An Aggregate device is one 'virtual' interface that combines inputs and outputs of two or more actual interfaces.
To set it up, open *Audio MIDI Setup* in Applications/Utilities, and hit shift-cmd-A to create such a device. Use its' help menu to, well, help you.
regards, Erik.

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

Hi! I´m having problems with showing video files in Qlab on my Macbook Air. A sound/video technician told me to "blow out" my Mac. Was told to use cmd+ r when restarting. Is this the right way?

Hi! I´m having problems with showing video files in Qlab on my Macbook Air. It started suddenly. Consulted a sound/video technician who told me to "blow out" my Mac. Was told to use cmd+r when restarting. Is this the right way to clean up my Mac? And is it likely that some kind of bug is causing problems for Qlab to show video files? I´ve already tried with a bunch of different video files and sometimes Qlab plays them and sometimes not. I need the Qlab playlist for a theatre show and only have a week until showtime so starting to really worry. Is there anyone out there who can help?

Your Mac runs maintenance in the background for you.
Command + R gives you access to restore, repair, or reformat the drive using OS X Recovery
No idea why that was suggested.
You may have a third party video player installed that's causing an incompatibility issue.
Check these folders:
/Library/Internet Plug-Ins/
/Library/Input Methods/
/Library/InputManagers/
/Library/ScriptingAdditions
~/Library/Internet Plug-Ins/
~/Library/Input Methods/
~/Library/InputManagers/
~/Library/ScriptingAdditions
The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.
To access the Home folder in OS X Lion or Mountain Lion, open the Finder, hold the Option key, and chooseGo > Library.

Sinnce I updated to windows 8.1 I do not get a picture when I open a video file only sound

I have recently uprgaded my system to windows 8.1 and since doing so when I try to play a video file I only get sound and no picture.

Previous redundant post moved to Deleted Posts; let this one stand with clear message from Expert that duplicate posts are considered rude
I no longer work for HP.

How do I get Elements 13 64 bit to play .mts video files with sound as they do in Elements 11 32 bit?

I have upgraded to Elements 13 64 bit from Elements 11 32 bit and .mts video files now play without sound - they still play perfectly with sound on Elements 11 32 bit.
Is there something that needs to be changed to get Elements 13 to play them with sound or have Adope simply hooped .mts playback in Elements 13 64 bit?
I am running on Windows 8.1 Professional with Media Centre on a Dell XPS15 and have Elements 13 64 bit and Elements 11 32 bit installed.
Adobe, how do I get the support that is supposed to be available for 90 days after activation?

Hello jl666,
I have noticed the same issue having upgraded to PSE13 64bit from PSE9 on Windows 7. This has been reported to Adobe in several forum threads and I have myself tried on three occasions to get Adobe Technical Support to acknowledge or respond to this issue, so far without any success.
Despite the fact that Adobe publically claims to support this format, I was told in my last chat with their technical support that I should buy Premiere Pro and that Elements has never and does not support any video data...
Unterstützte Dateiformate | Premiere Elements, Photoshop Elements
Here is my chat transcript which I attach in the hope that someone from Adobe will take this issue seriously and work towards providing a fix.
Sanyogita: Hello. Welcome to Adobe Technical Support.
Jon Barber: .MTS files no longer play with sound. .DV files no longer play at all.
Jon Barber: Hello
Sanyogita: One moment while I look up your customer record.
Sanyogita: Please allow me a moment to search for the information.
Jon Barber: ok
Sanyogita: I can see you have PSE 13
Jon Barber: Correct and previously PSE 9 where everything worked fine...
Sanyogita: MAy I know which application are you using for >MTS files
Sanyogita: .MTS files
Jon Barber: This issue is mentioned in various threads in your forums as well, but no response or solution from adobe yet
Jon Barber: Organiser just double clicking on the file to play it. They play, but with no sound. When I play them in Windows the sound is correctly played
Sanyogita: In PSE 13 there is no provision of playing videos with sound
Sanyogita: You need premiere pro to play videos with sound
Jon Barber: Other formats are correctly played with sound.
Jon Barber: Please tell me why I have paid €80 to upgrade from PSE9 to get worse functionality then!
Jon Barber: This is nonsense!
Sanyogita: You should purchase Premiere pro for videos
Sanyogita: PSE 13 is only for photos
Jon Barber: Complete nonsense and not advertised in your documentation. Are you trying to tell me that no video files play with sound, because that is simply not true!
Sanyogita: Please purchase Premiere elements for videos
Jon Barber: Adobe sucks - I will pass your comments onto the appropriate forum threads and hope that other customers also let you know how they feel about this reduction in functionality from previous versions.
Sanyogita: previous versions of PSE never supported video application
Jon Barber: You are misinformed. These videos work fine on PSE 9 and most files still work on PSE13, just .MTS files have no sound
Sanyogita: I am sorry ,I am not an expertise in this product
Sanyogita: Let me connect you to that team
Jon Barber: Yes,I can tell that - perhaps you could pass this open bug onto someone who does
Jon Barber: Please do not close this bug - I am getting annoyed at having to reopen it
Sanyogita: Please stay online I will transfer your chat now
Jon Barber: ok thank you
info: Please wait while I transfer the chat to the appropriate group.
info: You are now chatting with Jayita Sen.
Jayita Sen: Hello. Welcome to Adobe Technical Support.
Jayita Sen: Please allow me a moment while I look into your account & verify the details.
Jon Barber: Hello
Jayita Sen: John we only support download & first installation of PSE 13
Jayita Sen: please contact the forums for further support
Jon Barber: This issue is mentioned in several forums and no solution has so far been forthcoming from Adobe.
Jon Barber: I paid €80 to upgrade from PSE9 and now have worse functionality than before and now you are telling me you cannot help. Is that what Adobe considers customer support?!
Jon Barber: By the way I did recently download and initally install PSE13 so according to your rules you should provide support.
Jayita Sen: Jon we don't support "Unexpected behaviours or how to issues"
Jayita Sen: only forums support it
Jon Barber: This is not a 'how to issue', it is a bug!
Jon Barber: It is functionality that previously worked and no longer does. I am not requiring lessons in how to use the system, just trying to do something that already worked in previous versions.
Jon Barber: Frankly I find these support responses from Adobe shocking. What I expect to hear from you is 'thank you for highlighting this issue, we will work on finding a solution and get back to you and others with the same problem in the customer forums" Not an extraordinary set of excuses for poor software.
Jayita Sen: I am sorry Jon...but forums is where you can only get the support
Jon Barber: Customers having to help customers since clearly no-one at Adobe has a clue about their own product. How many customers do you expect to have in 12 months with this service?
Jon Barber: Goodbye - please contact me if you are geniunely interested in helping your customers rather than fobbing them off with excuses.

No sound on Sony video files in Lightroom 4

Hello. I can see my mts video files in Lightroom 4, but however they do not have sound. Is there anything that I could do to have the sound? (The sound is working for videos that I made with my Nikon 3100 camera, but not for the videos that I made with my Sony camera.) Also, is there a way to light the video files from Lightroom 4 to Adobe Premiere, as Adobe Premiere seems to have more editing capabilities and plays the sound from my Sony videos?

So, my understanding is that Lightroom does not support the codec used by Sony. Is there any plan in supporting it in the future?
Thanks,Nancy
Date: Wed, 28 Nov 2012 13:34:21 -0700
From: [email protected]
To: [email protected]
Subject: No sound on Sony video files in Lightroom 4
    Re: No sound on Sony video files in Lightroom 4
    created by Brett N in Photoshop Lightroom - View the full discussion
Please see: http://forums.adobe.com/message/4575043#4575043
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Program to remove sound from video and join video with audio file?

With which program can I remove the sound of a video and join/sync the video file with another audio file?
Thank you

Can I suggest using something that will allow audio capture from the external mic. to start with. Then you will have a video with audio in sync, in a format that you can re encode into whatever format you wish.
But, if you must do that. Dump the video from the handycam file, then put the mics audio file with it. ffmpeg -i video ffmpeg -i audio into whatever container and codecs that you want. You may have to adjust audio-video sync
ffmpeg -i audio -itsoffset 0.1 -i video
Search this forum and the web. There are hundreds of ffmpeg examples. And the ffmpeg man
https://ffmpeg.org/ffmpeg.html
ffmpeg will do just about anything, but is a little daunting. Ask specific questions and you'll get specific answers. Or find a front end for it. I never use them.

Can't open my video files from my camera/SD card with sound into premiere pro or any software. HELP!

I am on an OS X 10.7.5 and whenever I pug in either my Panasonic HC-V720 or the SD card I can't seem to find the private video file, I get folders like the picture bellow instead.
I have tried in a different computer running a newer version of OS X and the private file appears instead. I can't seem to get my videos up on premiere pro CS6 with the sound I only get the image/video by importing the .mts files.
Does anyone know what to do?

YYou should be asking these questions on the Adobe forums.

AVI file only plays sound, NOT video in Premiere CS6 and Element

I tried getting this to work in Premiere pro cs6 or premiere element but it wouldn't accept this avi video file. When importing the avi file to either application, the file is imported but it shows up as an audio with no video. The video does play just fine in Windows Media Player. The file is archived as an avi file from a lorex dvr system with a codec IMM4. It is encrypted with the date and time which is very important to maintain.
I have tried the following, but same problem of no video, only sound persists.
Download the latest 32-bit static build of FFmpeg from here: Zeranoe FFmpeg - Builds
Open the archive; you'll probably need 7-Zip since the archive is a .7z file. Extract the ffmpeg.exe file in the archive (it's in the "bin" folder) to the folder containing your AVIs.
Create a text document (Notepad is fine) called "avi2mp4.bat" (no quotes) in the same folder as the AVIs, making sure to change the default TXT extension to BAT.
Paste the following into the BAT file: @ECHO OFF
for %%a in (*.avi) do ffmpeg -i "%%a" -vcodec copy -acodec copy -f mp4 -y "%%~na".mp4
Once you save the BAT file, double-click it; your AVIs will be rewrapped to MP4s without any conversion. The MP4s will correctly import into Premiere Pro.
I would appreciate anyones insight on this matter.
The following is the GSpot report on the file:

I'm having the same problem.
CS3 works fine with the avi files, but CS6 can't decipher it.
Very aggravating - I thought CS6 was supposed to be an improvement.
Luckily I have not uninstalled CS3.
One solution I found was using Windows Movie Maker to open the file and then save it to a WMV format.
That opened correctly in CS6.
It's still another step I didn't need in CS3.

Sound but no Video when trying to play video files - HELP!

I am trying to play video files via Elements Organizer. In this case it is .MOV files. The new screen pops up but all I get is the sound and no video. I have downloaded the newest quicktime player but it did not help. Any ideas?

Hi,
What happens when you play the same file outside Organizer?

Loss of sound when converting video files

In iTunes 7 I am converting my video files such as avi so that I can put them on my ipod, but for some reason it stopped having sound. The video is still fine, but the sound is gone. It worked fine for the first 10 files or so and then it just stopped. Does anyone know why or how to fix this?
iTunes 7 Windows XP Pro
Windows XP Pro

most likely you need to demux the file (untangle the audio and video). MPEG Streamclip is a good way to go to do this.
Export as a Quicktime DV-NTSC or DV-PAL (depending on your part of the world) and all should be good.
Cheers,
x

No sound on Video Files

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