NO SOUND ON VIDEO RECORDINGS ON BB TOUR

When I record videos with my Tour there is no sound on playback, just really low static. The voice notes records/plays back fine, and plays music and sound from web video. Only recorded videos don't have sound. Verizon suggested a master reset, but rather not do that except as last resort.
Any solutions or educated guesses?

I have the same issue. I noticed that recordings from May and just today all have static and no sound. Stuff from farther back (12/2009) work just fine.
I also feel it has to do with OS 5.0 (as the break is around the time I upgraded and one of the claims of 5.0 was that it had better video recording).
I called Verizon and they wanted me to do a hard reset which means I would have to install all of my apps again and I just won't do that. There must be a more nuanced and less destructive solution

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iMovie does not work with muxed MPEG-1 and MPEG-2 clips
When using any version of iMovie, please note that you cannot import muxed (multiplexed) MPEG-1 or MPEG-2 video clips into projects. If you try, one or more of the following things can happen:
iMovie refuses to import the clip and displays an alert instead (such as "File could not be imported because QuickTime could not parse it. -2048").
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You won't see video on playback.
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If you want to find out if a movie file is "muxed," follow these steps:
Open the original movie file in QuickTime Player.
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NO SOUND ON VIDEO RECORDINGS ON BB TOUR

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