No sound or vibration on sms from specific contact on iphone 4s

i have an iphone 4s.  for some reason when 1 specific contact texts me, i never receive an alert or vibrate.  the screen shows that i have a text.  however, i never hear or feel that the message has been received.  if we are actively texting, no sounds or vibration will be heard or felt during the communication.
so far, this has only happened with this one contact.  this contact is also a non-iphone user.  so all texts are sent via sms. 
when this contact calls, my iphone rings and vibrates.  this problem only occurs during text messaging.
i have reset. restarted. deleted the contact. removed. re-added.... done just about everything.
i have no idea what is special about this contact.  i think it's carrier and/or phone related, but i don't feel comfortable asking the contact that information.
has this happened to anyone else?
i see a few similar questions, but no one has responded or added this much detail.

There are a few things you can try, first of restart the phone (hold the lock button untill you see the bar then slide to power off).
Erase all settings from Settings>General>Reset>Reset all settings.
Backup and restore via iTunes on a computer.
There is a reason it costs a little more to get it repaired through apple. All apple repairs are covered by a 3 month repair warranty for things exactly like this. You may still be able to get it fixed by apple but they dont always accept devices with third party tampering.

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