NO sound Portege R500 on Windows 7

I test it Windows 7 and i have no sound.
I installed driver from Toshiba download for VISTA - NO SOUND
I tried install driver from realtek.com for windows 7 - NO SOUND
Any idea? Please help.
Robert

Hello
After you have installed the sound driver is the sound card listed in device manager properly?
If not you should remove all driver versions that you have installed and then restart the notebook. Use CCleaner to clean your system and restart the notebook again. Then try to install the Vista driver from the Toshiba website.
Normally the drivers for Vista should also work on Windows 7.
Furthermore you should check if the sound is muted. You can do this if you press FN+ESC.
Can you hear sound through headphones?
Bye

Similar Messages

No sound on Portege R500 using Windows 7 RTM

Hello all,
I've the sound problem with Windows 7 RTM. No sound playback at all, the microphone works fine and at the Control Panel > Hardware and Sound > Realtek HD Audio Manager detects whenever a microphone or headphone is (un)plugged.
No matter what driver I install and no matter what the playback source is (System Sounds, Media Player, Winamp and others), there's no sound playback on the speakers nor at the headphones output. The latest one I've installed is Realtek's R2.31.
I begin to wonder if this is going to be fixed, after all Windows 7 is going gold and there's no fix for this issue.

Hello Paulo
If you check this Win7 section you can find many comments but one general message is there: Win7 is not official released and Toshiba doesnt offer WIN7 drivers at the moment. When the Win7 will be official released Toshiba will start Win7 support and I hope your Portege will be supported too.
That means Toshiba will offer Win7 drivers on Toshiba download page. These drivers will be tested and it should work properly. At the moment on Toshiba US support page you can download some Win7 BETA (not tested) drivers. If you want check it under http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp

Portege R500 - Does Windows XP 64bit work?

Does it works? What about drivers?
Thanks,
Matteo

Hello
I never heard from a Toshiba notebook that supports Windows XP 64bit. The reason is why Windows XP 64bit was not so popular and the driver supports wasnt so good.
Furthermore I have checked the Toshiba website and there are no XP 64bit drivers available.
You can try to install it but have to search the drivers by yourself. Maybe you find working drivers.
Greets

Portege R500 - Does Toshiba sell OEM licenses for Windows 7

Hi
I have a Portege R500 with Windows XP.
I have now installed a Windows 7 version without activation to see if all drivers work (Windows 8 is not supported as far as I know).
All looks good and Windows is telling me now as expected it is not genuine and offers me to buy the license, but when I go to MS it fails (it seems MS does not sell Windows 7 anymore).
Does Toshiba sell OEM licenses for Windows 7 for a R500 ?
It would be a shame to throw it away because of that.
Thank you
Markus

Toshiba offers notebooks with preinstalled recovery image and offered version is activated. With other words when you buy notebook you buy also valid licence for preinstalled OS version.
Toshiba supports newer operating systems too. As you can see on Toshiba download page you can find drivers, tools and utilities for Win7 64bit and use them after Win7 installation.
Unfortunately Toshiba doesn't offer licence for it. All you must do it to obtain Win7 64bit with valid licence.

Portege R500 fan spins up and freezes

Hi
I have a Portege R500 running windows XP. I seem to be having issues with the Fan spinning up really quickly and the Laptop then freezing. It sems to happen mostly when I remove the Cat5 from the nic and turn on the Wireless nic. Toshiba have replaced the Cooling Module for me. I'm not sure if the issue is hardware or software, the issue sometimes happens randomly but as above mostly when removing the Cat5.
Any help would be much appreciated.
Thanks

Hi all.
Thanks for the replies.
I have an image that I use, this image has been installed on 3 or 4 other Porteges and they have been fine. I have reinstalled the OS on this Laptop about 5 times, I have also tried Vista but get the same problem.
Sounds like it could be a Hardware issue then. Has anyone else experienced any issues like this?
I know the Laptops are small and the Airflow doesn't seem that great so it could just be over heating but as I say other machines are fine and the issue occurs mostly when the Wireless NIC is turned on.
Thanks for all the help so far.

How to boot from USB flash drive - Portege R500

Hi,
I have a Portege R500 running Windows XP, brought about 2 years ago, and recently contracted a worm virus that has infected some of the start up files as the minute I log in it logs out again, even in safe mode! Quickest way I can think of sorting it is to reformat it with the XP recovery disc and reinstall windows.
Problem!! The CD/DVD drive on the laptop stopped working a while ago, have tried pretty much everything in the thread on this site but had no luck.
So my plan was to boot from a USB flash drive and do it that way. However in the boot settings I only have the options of HDD / FDD / CD-ROM / LAN, neither of these will work. Does anyone know how to boot from USB flash drives?
Any help would be really appreciated

Hi
As far as I know it should be possible to boot from USB FDD
Im not sure if you would be able to boot from USB flash drive but its definitely worth a try
Generally you could try to press F12 button when notebook powers up.
Then a boot menu should appear on the display and you should see all bootable devices.
PS: As far as I know the USB booting was available in ToshibaHWSetup (Toshiba tool which changes the BIOS settings in windows OS.) Therefore I assume booting from USB should be possible.
Greets

Portege R500 - Constant network interruptions

I have a Portege R500 with Windows XP (SP3 now, but same problem with SP2, and same problem before and after complete reinstall), and the network keeps getting interrupted. This is hopelessly irritating, because I work a lot over ssh connections, and almost every time the connection breaks I lose some work. The best case scenario is that I have to log in again and continue where I was.
This happens regardless of whether I am using WLAN or cabled network, and it happens regardless of where I am - home, office, internet cafe, whatever, so it is not my connection. The network is interrupted every 15-30 minutes, and sometimes it happens as I am typing or loading a page, while other times it just appears to happen. It's usually easy to tell when it happens, because all ssh connections instantly hang, all my messenger connections are broken, and Outlook complains that it has lost connection to the Exchange server. Outlook and messenger connections don't realise anything is wrong before the connection actually starts working again, which probably has something to do with TCP or ICMP messages finally getting through, but it is actually strange that TCP doesn't just handle the problem transparently - the physical connection is never broken for long.
I figure this probably has something to do with power saving, but I have been unable to resolve it by tuning power saving settings. Also, I have the same problem regardless of whether the laptop is powered or not.
It is (probably?) not a hardware failure, because I do not have the same problem under Ubuntu Linux, and memtest does not report any memory errors. (Speaking of which, is there a memory testing tool or self test tool built in to this laptop?).
Any suggestions would be appreciated. I have tried calling the local support number twice, but there's not much help to get there.

OK, my problem has now solved itself. I have had some trouble with F-Secure Internet Security 2008 (a process called fssm32.exe running for ages, using up to 400MB RAM, spending my battery quickly and making my computer _extremely_ slow for hours). I gave up and bought yet another AV-solution from AVG. After uninstalling FSIS2008 yesterday and installing AVG, I haven't had an interruption as described in my first post. I've had ssh connections up for hours, even when leaving the computer for lunch (which never happened before), outlook doesn't complain, and messengers stay logged on, so I now consider this problem to be solved.
Thanks for your feedback.

Portege R500 upgrade to Win 7 64 bit: touchpad scroll lost and no driver

Dear All,
I have upgraded the OS of my portege R500 to WIndows 7 64 bit and had the following problems:
1. At first the touchpad scroll worked fine (with no driver installed) but then it stopped working .... so I looked for a driver but
2. There are no driver for the touchpad (Alps) that is recognized as a PS compatible mouse
BTW uninstall and reinstall did not work, and I have searched a lot through the web but found no solution.
I have downloaded the drivers for VISTA 64bit, is it safe to use?
Any hints appreciated, thanks.
Simone

Hi
>I have downloaded the drivers for VISTA 64bit, is it safe to use?
Yes, its safe You can try to install touchpad drivers for Vista in worst case you will get a error message that this driver is not compatible or will not work.
But listen dude there are Win 7 Alps and Synaptics touchpad drivers for Win 7.
The drivers have been released for other notebook series.
Check the Satellite L500 area for example
I found Win 7 64bit drivers:
Synaptics v14.0.11.0
Alps Electric v7.x5.303.117
Greets

Installing Windows 8 on Portege R500

Hi,
Is it possible to install Windows 8 on a Portege R500 ? I tried and failed. I think the reason is that Windows 8 uses a GPT disk and not MBR.
Is there a BIOS update to deal with GPT disks ?
Thank you
Markus

This is really strange
You could try to *convert* the HDD partition using other workaround.
Install an Windows system (Win XP or Win 7) on this notebook or boot up the notebook using an Windows LiveCD like WinPE or BartPE (google for more details).
Then go Disk Management (Right-click My Computer and click Manage.
Then Right-click the GPT disk you want to change into an MBR disk, and then click Convert to MBR disk.
You can also use the command line (CMD)
1. At a command prompt, type: diskpart, and then press ENTER.
2. At the diskpart prompt, type: list disk, and then press ENTER.
3. Record the disk number of the disk that you want to convert to an MBR disk.
4. At the diskpart prompt, type: select disk n, and then press ENTER.
5. At the diskpart prompt, type: convert mbr, and then press ENTER.

Re: Portege R500 - How to update BIOS on Windows 7?

Hello,
I want to update the bios of my Portege R500 to the 1.6 version. It's a windows-update BIOS and when I launch it under Windows 7, I get the message:
[Error] BIOS Update is not supported OS. Unsupported OS or service pack is installed.
I have to reinstall XP in order to update the Bios? File name is P0058v160.exe. Does anyone know if BIOS update works in Virtualisation mode? I would install Sunbox VM, install XP and run the BIOS update. But will it work?
Does anyone has an idea?
Regards,
Roro

Hi
You cannot format the 32GB SHCI card because the card reader of R500 support only SDHC cards up to 8GB!
So even you will update the BIOS, the 32GB SDHC card will not be recognized
Back to your BIOS update question;
Since the BIOS is OS independent, the BIOS update should work using Win 7 too.
As far as I know some Toshiba tools are needed in order to start the BIOS update.
Using Win XP you need Common Modules installed.
Using Vista or Win 7 the VAP (value added package) should be installed.
greets

No network controller driver for Portege R500 (Windows XP)

Hello
I don't quite understand why Toshiba does not provide the necessary drivers to make a new Portege R500 WLAN work. I have absolutely no wireless networking capability, as if the switch was turned off, and I have a yellow question mark in the Windows Device Manager ("Other devices", "Network Controller"). Windows does not find a driver on the two restoration CDs and trying to install everything from http://aps2.toshiba-tro.de/wlan/?page=downloads doesn't help neither.
Has anybody managed to find drivers to correct this "Network Controller" problem for an R500 under Windows XP? Maybe my unit has a hardware defect, because I can't believe that WLAN support for XP is not provided out of the box or at the very least by downloading files on the Toshiba support site
Thank you
Olivier

Hello
Reading your posting one thing is strange for me. Can you please explain to me what you mean with: Windows does not find a driver on the two restoration CDs.???
As far as I know restoration CD/DVD is not a kind of driver collection but recovery image that you can use for clean operating system installation. Can you please tell me which restoration (recovery) CDs you have? Are both of them for one operating system or you got one for Vista and other for WXP.
I have checked Toshiba support page and there is listed WLAN driver version 11.5.0.32 / 9.0.4.37. Download it and unzip the driver files and before you start installation check readme.txt file at first.
By the way, for WXP installation please use Installations Instructions document and follow listed installations order.

Very low sound volume on Portege R500

The sound volume on my R500 (R500-11c to be exact) is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.
I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).
I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.
Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.
Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it.)
Decreasing the sound volume slider from 100 does make the almost inaudible sound even harder to even notice, and at around 45 it is no longer audible even in a quiet room with headphones.
So it seems that I somehow need to reset the audio chip to "normal" level. Or it is broken and can't output anything more audible.
Does anyone have any ideas what I can try next? I can boot to XP or Linux if anyone has any ideas on how to get sound there, just to get started. (They're silent as well, I haven't done as extensive testing under those as under Vista.)

Hello, and thanks for answering.
Yes, I have tried increasing the volume in control panel -> Realtek HD audio manager. No success.
I have used a bunch of different drivers, both from toshiba's website and realtek's.
Recently did a fresh XP install on another hard drive (don't have Vista install media), tried both 5.10.0.5869 and 5.10.0.6066 drivers (5.10.0.6066 is from march 13, 2010), sound still as low no matter what I do.
Did the really desperate thing: bought a new (used) sound module on ebay ("Toshiba Portege R500 (PPR50E-00L048EN) USB jack" on ebay.co.uk), but it has the same problem as the original one.
A hardware problem... well maybe, I was thinking perhaps the sound module doesn't get enough power from the motherboard, but since there is some sound (although very low), the USB jack on the module works, the headphone/mic jack detection works, and the diagnostics found in the Control Panel all say that the device is working OK, I don't think it's a hardware problem.
I'm guessing there is a problem with the drivers initializing the sound to a ridiculously low setting, and increasing the volume level to 100 makes it go up to a level equal to perhaps 2 in a regular system. That should be solved by a fresh install, but it isn't.
Perhaps the BIOS messes up the sound? But re-flashing the BIOS doesn't help...
Anyone got any other ideas?
I've googled and found people having problems with low sound volume on other laptops using the ALC262 chip, but no general solution.

Portege R500 audio problem: sound volume too low

The sound volume on my R500 is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.
I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).
I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.
Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.
Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it.)
Does anyone have any ideas what I can try next? I can boot to XP or Linux if anyone has any ideas on how to get sound there, just to get started. (They're silent as well, I haven't done as extensive testing under those as under Vista.)

Update:
Tried increasing the volume in control panel -> Realtek HD audio manager. No success.
I have used a bunch of different drivers, both from toshiba's website and realtek's.
Recently did a fresh XP install on another hard drive (don't have Vista install media), tried both 5.10.0.5869 and 5.10.0.6066 drivers (5.10.0.6066 is from march 13, 2010), sound still as low no matter what I do.
Did the really desperate thing: bought a new (used) sound module on ebay ("Toshiba Portege R500 (PPR50E-00L048EN) USB jack" on ebay.co.uk), but it has the same problem as the original one.
I was thinking perhaps the sound module doesn't get enough power from the motherboard, but since there is some sound (although very low), the USB jack on the module works, the headphone/mic jack detection works, and the diagnostics found in the Control Panel all say that the device is working OK, I don't think it's a hardware problem.
I'm guessing there is a problem with the drivers initializing the sound to a ridiculously low setting, and increasing the volume level to 100 makes it go up to a level equal to perhaps 2 in a regular system. That should be solved by a fresh install, but it isn't.
Perhaps the BIOS messes up the sound? But re-flashing the BIOS doesn't help...
Anyone got any other ideas?
I've googled and found people having problems with low sound volume on other laptops using the ALC262 chip, but no general solution.

Portege R500 - anybody using DVI over Port Replicator II on WIndows 7 Beta?

Hi,
im using the WIndows 7 beta on my R500 and it's runnig everything well except the DVI-Port (over the Slim Port Replicator II).
All I have installed are the Fingreprint-Software, the bluetooth-stack (which were recommended as solution by the action-centre) and the "TOSHIBA Value Added Package" which adds the Power Management software, control over the 2 hardware Buttons and gives the FN-onscreen-menu to control the FN1-9 functions.
I think I can say it is definatively an driver issue, because if I start the R500 the windows loading-screen is shown on my external screen but when he switches to the desktop the external screen turns off and the desktop appears on the laptop screen. Also no chance to activate it via FN+F5.
I tried it with the buildin Windows 7 driver, the newest intel driver (15.8.3) and the vista driver provided by toshiba (7.14.10.1244), but unlucky none of them works :(
Btw: the vga output works, but only UNdocked :(
Has anyone a solution or a hint what to do or try?

Hello,
the second monitor does not appear in the display settings if the laptop is docked. Even connected to the vga it is not been recognized while this state.
Undocked the vga port works immediately and is shown in the display settings and over FN+F5!
With one driver (didn't remember which one exactely) the FN+F5 menu showed me all options (docked!) (Internal, vga+int, vga only, dvi+int, dvi only) but i couldnt switch to dvi. It was the same behaviour like under XP where I had to boot the Laptop with the DVI-TFT connected (i used Hibernation everytime i docked the r500). But under Win7 this worked, as I said before, only for the "pre-boot" sequence. The windows loading screen showed up, but during switching to the desktop the DVI-port got deactivated.
Recently i dont know my actual BIOS Version, I will check this and try the newest version.

Where can I find XP x64 drivers for Portege R500 - hotkey / power management?

Where can I find downloads that will enable power management or hotkey support for my Portege R500?
I have already installed drivers for everything except fingerprint reader (don't want), tpm (really don't want), and hdd motion sensor (tos620a) (not bothered about right now). Most drivers are latest from original vendor websites, or, failing those, from Toshiba's Vista 64-bit download areas.
Everything else generally works: wifi, graphics & chipset, sound, lan, bluetooth stack, cardbus, card reader, etc.
However, having done this, the following issues remain:
FN hotkeys don't work for suspend to ram, suspend to disk, *screen* *brightness* - essential to extending lifetime; FN hotkeys for numeric/direction pad, external monitor toggle *do* work
Dedicated backlight toggle button doesn't do anything
However, in order to get battery lifetime beyond ~2.5 hours and closer to the rated 7.1 hours, I'll need to turn some things down / off occasionally. What software can help and where can I get it, such that it works on Windows XP x64 edition?
Note:
I have tried the xp 32-bit packages that Toshiba supplies, they don't appear to work on x64. The 'ctrls' package requires 'cmod', but 'cmod' gives this error:
TOSHIBA Common Modules Setup
Not an ACPI machine. Cannot install TOSHIBA ACPI Logical Device.
OK
I have tried the xp 32-bit package called 'pwrsav'; it installs a bad help link to my start menu, and adds a couple of exes, tpsmain and tpsoddctl, to my auto-runs. These 32-bit executables quit immediately after execution.
I would have tried to install Toshiba's Vista 64-bit packages for hotkeys / common modules / power management, but the only one of the three I can find via toshiba.co.uk are common modules, and unfortunately that zip file only contains .inf, .cat and .sys files, no installer.
Motivation:
I'm using a fresh install both because the default Vista install is unusable (900MB memory used on a fresh boot desktop, drive split into multiple partitions, trial, adware and broken software installed left and right)
I'm using x64 because I'm a software engineer whose next product needs to work on x64, and this new laptop was a likely first candidate

You didn't link to the tool you found. If you meant this tool then, you should be aware it doesn't work on x64 on R500:
Display Tuner
Cannot detect monitor!
Your monitor does not support DDC control or your videocard is not supported by Display Tuner.
You cannot use Display Tuner in this configuration.
OK
It would be unlikely to work in any case, as display driver brightness isn't normally the same as the screen's brightness (hence power usage).
Maybe it's a communication issue, but I *have* found +original+ drivers for all essential components, just not for things like screen brightness - something that, to be honest, I more expect to be handled in firmware / bios, as that's been my experience on previous laptops, and is more reliable in any case, considering I could be running an oddball Linux or a completely different OS, or a CPU-intensive high-priority task.
The R500 series seem to be scrimping on the firmware and expecting OS utilities and dedicate yet another system tray icon to take over that job.
It does look like x64 is a no-go for mobile use on this machine, due to lack of firmware power management, which is a great pity as the point of such a light machine is mobility. I'll wipe it and install XP 32-bit and see how that goes.

NO sound Portege R500 on Windows 7

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