No Sound Speakers on computer not working, but head phones are for HP Pavilion Dv7

The speakers on my Hp Pavilion DV7-3164cl have stopped working. The only time sound works is when I use headphones or hook up the computer to my tv. I have already uninstalled and reinstalled the IDT High Definition Audio Codec (Driver Version 6.1.6345.0) and the ATI High Definition Audio Device (Driver Version 5.0.7000.6) for my computer via device manager. I recently updated the HP Support program for my computer, but even when I tried to do a system restore it didn't fix the problem. I'm begining to think it could be a faulty wiring issue, but I'm not sure how to fix that. Any ideas?
My operating system is Windows 7 Home Operating System
Your time is appreciated.
This question was solved.
View Solution.

Hi,
As a last try you can perform a recovery on the computer (Reset to factoy settings) by tapping F11 as soon as you turn it ON. Make sure to have your data backed up before doing recovery.
HP Notebook PCs - Recover Windows 7 Operating System Using HP Recovery c01895783
If recovery also doesnt help then it has to be speaker issue. To fix that you can call HP Technical Support to get it replaced if you still have a warranty on the notebook.
Note:
If you have HP Support Assistant installed on the computer(The Blue Question Mark) then open it ==> Complete all pending Updates & Tuneups==> Restart and Check. It may solve your problem
Although I am an HP employee, I am speaking for myself and not for HP.
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Hello @hifive11,
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