No sound through my music player

my case number is 537799391
Not able to hear sound from my music player. even after restoring my ios 7. 

That's too bad.
If you have a case number due to working with Apple Support on the issue, take it up with them.
We are all users here like yourself.

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    I got so sick of this problem that I sold my iPhone and iPad just after this last phone call with the Apple people, and switched over to Android. I'd being reading up on gapless playback music players and found out that there's a good few available for Android devices. I got myself a Sony Xperia Z3 Compact, twice as powerful as the iPhone 6 and half the price. I was using that for the last few months, and playing my music through Neutron Music Player app which is a great music player which plays gapless 100%
    But I couldn't really take to Android OS, seeing as I've been using Apple products for around 10 years now and iOS since the iPhone 3G. So I decided to contact Apple again and see if they'd fixed the music player issue in iOS yet.
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    A few days later I received a call from one of the tech's at Apple and was chatting to him, explaining the problem. His response was that he thinks Apple doesn't support gapless playback on current iOS devices. From looking at the gapless playback information page on the Apple support site below, it looks like it hasn't been updated to show any iPhone models after the iPhone 3GS... http://support.apple.com/en-ie/HT201644
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    He couldn't explain either, he just said that because it's not listed there on the Apple support page.
    Then the next day I got the follow up call from the Apple executive relations guy, he was stating that he was speaking to the tech guy that called me and it looks like Apple doesn't support gapless playback anymore, from looking at the documentation on site.
    I told him how stupid this was, and how lots of music players have gapless playback as standard today. And if they don't support it now, then why does it play through some parts of the albums on iOS ok and then just randomly pause, or have jumpy / choppy transitions on the rest of the album. If it was the case, no albums would play gaplessly at all, it would be like when the first ever iPod's were released back in the day with no gapless playback and would pause for a split second between every transition.
    He couldn't give me an answer and said that maybe down the line they would start supporting it again, and that I should request the feature to be added to future iOS versions via the iPhone feedback page... https://www.apple.com/feedback/iphone.html
    He just kept on emphasising that it was "NOT A BUG OR ISSUE", trying to cover up the problem because the info on the site wasn't updated to show the current iOS devices. Which in itself is wrong, looking at the page it says "Supported iPod and iPhone models (make sure you have the latest iPod or iPhone software)"
    iPhone, iPhone 3G, iPhone 3GS only go up to iOS 6, so that contradicts itself when the latest version is iOS 8.
    The info is out of date and needs to be updated. So in August I was told, "we found the issue and will look into it" and a few months later, "it's not an issue", what's a cop out.
    I was annoyed and taken back by this response, and really found it hard to believe that this was the case, Apple stopping supporting their music player on iOS devices. Seeing as iTunes plays everything smoothly and no gapless issues. I just went out and bought an iPhone 6 for €900 / $1060, and for that money you'd expect it's basic music player to work. It's total BS to think that a top computer software / hardware company would just decide to abandon basic functions in their devices, especially when we are talking about how much Apple takes pride in their products and how much more they charge for them over their competitors.
    So this is my next step to try and get this problem seen and out in the open more. The more people who know about it and are aware of the issue, the better.
    Hopefully more people can get the word around and get this noticed by Apple and finally fixed.
    I've uploaded some test files below to show the problem. The files are mp3's and aac, and have been ripped from cd using the latest version of iTunes. The mp3's are the ones with the issue, but the aac play with no problem. If you listen to the transition at the end of track 2 (2-02 Colours (JH Re-Edit)) going into the start of track 3 (2-03 Your Body), you will notice the split second pause / jump. But listen to the aac version and compare it to the mp3 version and you will hear that it plays back fine, just as it's supposed to. Try them in iTunes too and both versions playback fine, no jumps or pauses.
    You can download them here, all links have the same files, I just uploaded them to different hosts for other people's choosing...
    http://s000.tinyupload.com/index.php?file_id=86512332626247919914
    https://www.mediafire.com/?w5wvi50er96b14s
    http://www42.zippyshare.com/v/37047710/file.html
    https://www.sendspace.com/file/lubcmc
    More files can be provided if needed to show the problem happening on various other albums.
    I really hope that people can spot this issue too and help get this fixed, I know this gapless playback feature might not be important to some people, but like I said at the start, it's an essential function for me in a music player and I use it on a daily basis when I listen to music.
    Thanks for reading this long rant of mine, appreciate it.
    Ger

    I believe this issue occurs only between songs that iTunes has converted to a lower bitrate for you during transfer to your iOS device and songs that it has not done this for. Take this Between the Buried and Me album, for instance. I have marked all of the transitions that should have been gapless but probably aren't in red. I know for sure that most of these marked transitions are indeed broken and that the most of the transitions not marked in red work flawlessly... I honestly can't remember whether or not some of these transitions were gapless or not, but the many transitions I do remember working or not working match up exactly with whether or not the songs on either side of the transition were also on other sides of the 256kbps threshold, the threshold at which I enabled iTunes to convert tracks to 256kbps AAC.
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