No sound using headphones: mute opti

Sound Blaster Audigy 2 ZS
When I use headphones there is no sound from them, when I use them the sound stops coming from the speakers, if I unplug them the speakers are OK again, I hear sound.
I know this is a feature that mutes the speakers when headphones are plugged in I saw it the first time I installed the driver and software, I've since reinstalled Windows, just yesterday. I can find the program, Creative AudioHQ, for options that lets me choose whether to mute or not mute the speakers when headphones are plugged in but it doesn't help with my situation. Unless there is something I am missing.
The only way to correct this is I suppose is to use System Restore and go back past where I installed the sound card driver.
Any help would be appreciated.

Dhughes,
There are a couple of possible problems here. First, if you haven't already, try another set of headphones in the headphone jack just to eliminate the possibility of the problem being with the headphones.
The next thing to check is going to be the ribbon cable running from the card to the dri've. Make sure this cable is connected and is all the way down. Since the speakers are switching off, this is less likely to be the problem but it should be checked anyway.
If you are using a /4'' to /8'' adaptor, try another one just to eliminate that from the possibilities. Also check to make sure that the headphone volume knob is turned up and that when you turn the knob that the potentiometer is turning.
After all that you already have tried, if the headphones still aren't working after this then most likely you will need to get your platinum dri've repaired. To arrange this you will want to contact support. Their contact information is here:
http://us.creative.com/support/custsup
Jeremy

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No sound using headphones: mute opti

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