No sound when importing video CS3

Hi Guys
Here's my situations. I am a media technician in a school and have a PC running windows 7 and Premier Pro CS3 installed. We have just got some new Lenovo G700 laptops (Windows 8) and I have installed Premiere CS3 on these using the original instal disks.
When I import a video on the laptops I am not getting any sound, when i drag the video onto the timeline there is no audio track. If i use the same video on my PC it works ok! I have had the settings side by side an the ONLY difference I Can see is under the info tab when clicking a video in the project is says 'VIDEO' on the laptops and on my PC it says 'MOVIE' other than that everything is the same!
Any ideas?
One other thng, the videos play using WMP on my PC with no problems, however on the laptops they freeze and only play the audio, so I was thinking maybe a codec issue? but I have never gone out my way to instal a codec on the PC it's just always worked

Ryan,
Welcome to the forum.
A MOD will likely Move this post to the Premiere CS4 & Earlier sub-forum, but your link, and any e-mail subscriptions will follow.
One of the main causes of no Audio, or truncated Audio, on Import is the failure of Audio Conforming not completeing 100%. This article goes into more detail, and offers tips: http://forums.adobe.com/message/3892177#3892177
The Conforming of the Audio is for Premiere, so being able to PLAY the muxed file in WMP is not a good test, other than to insure that the file does contain an Audio Stream.
Good luck, and please let us know if this is an Audio Conforming issue.
Hunt

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