No sound when play music

now my phone has in trouble.when I play music ,there is no sound at all,and play vedio or touch any key still.
But when some calls happen,this time the loud speaker give the heavy sound,as it is OK!
I can't setup the volume due to the button on the side of the phones. Of course, it is not in mute sound mode .
finally,I reset and resetup the phones , it still do not work!
I don't what is wrong with it.
sincerely
form CHINA

i get picture but no sound
What software are you using to convert the videos to iPod format?
If you are using Quicktime Pro, or iTunes to do the conversion... then that is most likely where your problem lies.
Your source video file is probably muxed.
Neither QT Pro or iTunes has the ability to successfully encode a muxed video file with audio. You'll end up with video and no audio.
You'll need to use some other third-party software to do the conversion. There's a handful of software available. Just search the forums and you'll find many titles mentioned.
Try MPEG Streamclip.

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I have the same problem. iPhone 4S with newest update. No sound while playing music (grey volume buttons). No sound for alerts e.g. incoming SMS.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Message was edited by: mr.ipod

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i wish it were that simple (mute button)
Everyone I work with is having the same problem, presently Apple's Music Match is not working.
I certainly hope they will be able to fix this as soon as possible.

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No sound when play music

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