No sound when playing movies

Need trouble shooting advice. When playing movies I'm getting no sound / playback freezes. Tried uninstall and downloaded newest version still no improvement. Music playlists work fine.

Hello nsidout,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Best of luck,
Mario

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Lost all my sound when playing movies and shows from internet

i seemed to have lost all sound when playing movies from internet. i still have "system" sounds and beeps?

The speaker is not that good but maybe yours is defective if you have the volume fully raised.
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted and have a poor contact.
Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R" or "R".
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.
Apple Retail Store - Genius Bar

No sound when playing ,mov files ?

I converted a .avi file to .mov and when playing it in quicktime I have video but no sound. If I uninstall quicktime and use quicktime alternative + media player classic, the .mov files play perfect. But when I install quicktime again (which i have to have for my iPod) there is no sound. I cant figure out how to fix this.

I have same problem. I have a law lecture CD with .mov files. It plays perfectly in Classic with QT 6.0 but with OS X QT 7 Pro the audio will not play. I called Apple, but got no satisfactory response from the help line.

No video but sound when playing .mov files

I'm trying to play .mov files on my computer and I get sound but no video. I've installed the latest verson of QT and no help.
The computer is an older MBP.
randalhillphoto

I should explain better. The mov files are exports from a 2-year-old MBP using FCP and exporting the files as self-contained movies. They were exported to use as an archive and saved on DVDs. Now I'm working on a 4 year-old MBP with FCE and trying to open the files with quicktime after downloading them from the DVD archives. I get the sound but no video. Please help me resolve this.

No sound when playing Blu ray movies

I just recently got Direct TV and now my tv has no sound when playing my Blu ray movies. I have a LCD 32 inch 32C100U1 model tv and a LG Blu ray player. When I look for audio on the TV menu I only see HDMI 1 sound and my Blu ray is hooked up to HDMI 2 input. Any help or advice would be greatly appreciated.

If you can't solve your issue and no one in the community can help, contact support to speak with a tech support agent at (800) 631-3811.
- Peter

Hp stream 13 buzzing sound when playing music and watching videos/movies.

I recently bought my HP Stream 13 and everything was fine. Suddenly, whenever I watch or listen to music online and offline, I get this buzzing sound from my speaker. Even through my headphones and when I connect to a TV Monitor through HDMI. It's really gettting annoying. Please help.

Hi @21coldones ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Stream 13 buzzing sound when playing music. Have you restarted the Notebook without the headphones and external HDMI removed?
Here is a link to resolve headphone and speaker issues in Windows 8. Using the Microsoft troubleshooting tool to be the most helpful.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.
Hope this helps with the sound.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

PSE13: no sound when playing AVCHD videos

In the PSE 13 Organizer I'm not getting any sound when playing AVCHD files:
These files play just fine in PSE12
These files play just fine in Premiere Elements 13 and 12
The files are from various cameras (Sony RX100M3, Sony and Panasonic camcorders)
Other video formats work fine (e.g., .wmv, .mov files from an iPhone, .avi etc)
Any ideas? A quick search indicates this problem has occurred occasionally over the last several years across various versions of PSE.
Thanks

Hi Anewsha
I use .mts.
To clarify : The problem occurs in the organizer part, where sound
disappears after palying 30 seconds. I run a fairly powerful computer, Core
i7, 16 G Memory with NVIDIA GeForce GTX 750
BR Ulf
2015-02-11 16:02 GMT+01:00 yossi000 <[email protected]>:
PSE13: no sound when playing AVCHD videos created by yossi000
<https://forums.adobe.com/people/yossi000> in Photoshop Elements - View
the full discussion <https://forums.adobe.com/message/7184570#7184570>

My itunes loses the sound when playing through TV/receiver

My itunes loses the sound when playing through TV/receiver. It is my 2nd Apple TV, I have a Mac and PC and I have used 2 different receivers. Any help? If I start the music through Apple TV is doesnt skip but then I cant have it playing through computer at the same time. It amazes me how these littles things arent fixed yet.

I have almost the exact same problem, except that mine is without the iTouch. My itunes is working perfectly - uploading music from CD's, searching for music, syncing with my iPod classic. However when i ask it to play any music it will say that it is playing yet not only will no sound come out but the timer bar will not move either. it is the same with music in the itunes store and happens regardless of what else is happening on my laptop.
i know my sound works fine with all other programs, and i read on another forum that 'repairing' itunes through the control panel fixes it, however this is not the case.
Any suggestions would be greatly appreciated.

HT4623 I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine

I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine.It is quite strange as well. Have you encountered this issue before?If yes then what's the solution?

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

No sound when playing burned DVD with Windows Media Player

Hello!
I made a 10 minute movie which I burned , tested and delivered today.
But it turns out that when playing the DVD with WMP, there is no sound.
I had tested the movie playing it with powerDVD, and it worked as it should. When playing it with a normal DVD player and TV it works allright.
But I had not tested it with WMP. And sure enough, when playing it with WMP there is no sound!
The ones who will show the DVD will do it from a computer to a video projector, and maybe they don't have a "proper" DVD program installed. But I heard that there was sound when playing with "VLC" which is a relief.
But I feel the need to get to the bottom of why there is no sound with WMP? Any clues?

In NTSC-land, one has but two choices: PCM/WAV or DD AC3, which is a particular "flavor" of MPEG. In PAL-land, one does have the option of MPEG (not DD AC3) as an option, but that seems to be falling out of favor.
When MS was re-tooling WMP, they wanted to add back the functionality of commercial (pressed/replicated) DVD's, but sought to limit any burned DVD's. Do not know what the mindset is now, so much could have changed with a few iterations of WMP. I have to admit that I just do not reach for it that often.
In the Project, or Disc, menus, one can tell En which Audio Transcoding to use. As John T, suggests, I would definitely do a test with PCM/WAV, and X my fingers.
If your client(s) is/are set on WMP as the player, there is hopefully a scheme that you can get to work. Also, remember that some older versions of WMP might not play the DVD at all, unless one finds the right plug-in, that basically hacked the intended setup in those older versions. Just like when delivering to a client, and not knowing their systems' calibration, or setup, trying to cover every base in a particular player software might involve a lot of work, and prayer.
Good luck,
Hunt

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I have updated to 12.1. Still no sound.

I no longer have sound when playing my clips through adobe premiere elements 12. How to I correct this problem? I have checked all audio levels and there is no mute on etc. I updated to 12.1, but still no sound in any clips. Even not on old files which used to work.

bfun
What computer operating system is your Premiere Elements 12/12.1 running on? Can we assume that this audio plays back OK
on the same computer when you are using a computer player independent of Premiere Elements?
What are the properties of these clips that worked before but do not know with regard to sound
For now, I will assume that you are working on Windows 7, 8, or 8.1 64 bit.
Have you checked the Edit Menu/Preferences/Audio Hardware ASIO settings? Do you have any 3rd party audio devices incorporated in your computer environment?
Please delete the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. The Windows 7, 8, or 8.1 64 bit path is
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that you are working with Folder Option "Show Hidden Files, Folders, and Drives" active so that you can see the complete path cited.
Do you have installation files or installation disc with the purchased serial number in case we need to resort to uninstall/reinstall?
We will be watching for your follow up.
ATR

Bad quality when play mov or mp4

I want to play mov or mp4 by quicktime. In my laptop it play well but in my another computer the quality for video is very bad!
Following is the features of that computer:
Windows XP Pro SP2
VIA C7 Processor 1500MHZ 512M RAM
Graphics card: VIA/S3G UniChrome Pro IGP
I upload the screen snapshot of this problem on my blog. Please look at the following url:
http://apolloxiao.blogspot.com/2009/11/bad-quality-when-play-mov-by-quicktime.ht ml
Thank you very much!

My first thought was a video card driver because that will produce the streaks across the screen but usually more extreme.
Then it could be hardware related, do you know the history of the computer, as to any recent changes?
I don't really have a solution and don't want to string you along. But I swap around hardware, and me, I'd pull the video card out and make sure it's seated properly in the AGP or PCI slot on the motherboard. If it's not a on-board video card.
You seem to be showing a dual monitor set-up? If so wouldn't the primary be on the right?

HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

haw do i get a refund for an app that do not work properly.
i tryed all the troublesooting and still not working properly
the app is T3 magazine ther is no sound when playing the articles on the player
thenks

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

My macbook air is running slow when playing movies

anyone! my macbook air is running low when playing movies and I also noticed when opening certain websites, any suggestions on how clean the computer or fix the issue!
Thank you much

Hi ana1773gar,
I understand your MacBook Air is not performing as expected. The following article provides troubleshooting steps which can help with performance issues:
OS X Yosemite: If your Mac runs slowly
If you find your Mac is running slowly, there are a number of potential causes that you can check.
An app you’re using may require more memory than your computer has easily available. To see how much memory your computer has, choose Apple menu > About This Mac, then click Memory. See the help that came with the app to see its system requirements.
To find out how to increase your computer’s memory, choose Apple menu > About This Mac, click Memory, then click Memory Upgrade Instructions in the lower-left corner. documentation that came with the app to its system requirements.
To see what processor your computer has, choose Apple menu > About This Mac, then click Overview.
To see what graphics card your computer has, choose Apple menu > About This Mac, then click Displays. The name of the graphics card in your computer is displayed in the middle of the window.
Your computer’s startup disk may not have enough free disk space. To make disk space available, move files to another disk, then delete files you no longer need on the startup disk.
Quit any apps you’re not using.
If you have problems with your disk, use Disk Utility to verify and try and fix any issues.
Use Activity Monitor to see if a particular app or activity is making a large demand on your Mac.
Thank you for contributing to Apple Support Communities.
Take care,
Bobby_D

No sound when playing DVDs, yet fine with bluray

my sony bluray does not have sound when playing dvds. it acts fine when using blu ray. any suggestions?

Hello jc1942_69, thank you for your message. Welcome to SONY Community!
For further assistance, please let us know with the model number of your Blu-ray disc player. As alternative, you can check the link below: http://esupport.sony.com/US/p/support-info.pl?info_id=264
However, to troubleshoot your Blu-ray disc player in a general way. Follow the steps below:
1. Turn the Blu-ray Disc player on and make sure the correct video input is selected on the TV.
2. Press the Home button on the Blu-ray Disc player remote.
3. Once the menu is displayed, press the Left arrow button on the remote and navigate to Setup.
4. On Setup, use the Down arrow button and go to Resetting and press the Enter button.
5. Under Resetting, select either Reset to Factory Default Settings or Initialize Personal Information.
NOTES:
Reset to Factory Default Settings option will display another menu where you can reset the current network, audio and video settings on the player, select All Settings if you desire to restore everything.
Initialize Personal Information will erase all personal information stored on the player and some Internet apps.
6. Go through each of the two options if you desire to completely restore the Blu-ray Disc player.
Hopefully this post helps you!

No sound when playing movies

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