No sound when talking on call

Please help - this is driving me mad! I have just been given a blackberry pearl 8100 and put my Virgin Sim card in it (after getting the phone unlocked.
I can do everything I need to do on the phone except .... when I call someone or they call me, they cant hear me speak. I can hear them but there is just silence their end.
Does anyone have any ideas???
Also - is it possible to connect to wireless internet at home so I am not charged for roaming? If so how do I do it????
Any help please!!!!!

I would suggest to try a clean application load on your device.
This will update the device software, and if this is a software issue it should resolve it.
Before you do anything make sure you do a full backup of your device.
How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for...
As for connecting to Wi-Fi at your house, it depends on if the device your using supports a Wi-Fi connection. If you go to "Manage Connections" on the home screen, in here you will see Wi-Fi listed as an option in here.
Hope this helps.

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