NO SOUND WHEN TOUCHING CLICKWHEEL, CRACKLY SOUND WHEN RUBBING FACEPLATE

Hello, I have a 30Gb iPod video and the sound isn't working. If I turn it on and play a song, I get no sound. The screen shows the song and if I adjust the volume via the clickwheel, the volume bar moves up or down but still no sound. *However, if I rub the face of the iPod with my thumb, I get sporadic, crackly sound.* (?) Anyone know what's wrong? I've already replaced the headphone jack and also swapped head phones.

Hi
I have the same problem. iPhone 4S with newest update. No sound while playing music (grey volume buttons). No sound for alerts e.g. incoming SMS.
Total reset does not help. Restore from iTunes Backup helps, but sound only available for some minutes (can play music direct form iPhone, without ear-phone)
Issues is still open. All contact cleaned (ear-phone etc.)
Please help.
With kind regards,
Swiss JFK

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Henry dropped the Ipod touch and cracked the screen. How can I get this fixed.

Hi,
Henry dropped his Ipod touch and cracked the screen and put in a passcode and now has forgotten his passcode. Need to know how I can get the screen fixed and or if it is covered on the 1 year warranty? How can I unlock the Ipod without the passcode?
Any info would be greatly helpful!
Lori Neumann

Take to an Apple retailer. Such damage is not covered by your warranty.
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
Verify that you are using the latest version of iTunes before attempting to update.
Connect your device to your computer.
Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
Select the Summary tab.
Select the Restore option.
When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
When the restore process has completed, the device restarts and displays the Apple logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on. Note: If you see the screen pictured below, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
If necessary, open iTunes. You should see the following "recovery mode" alert:
Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

I droped my I-touch and cracked the screen, is this covered under the warranty ?

I droped my I-touch and cracked the screen, is this covered under the warranty

No
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself
iPod Touch Repair – iFixit

Can I renew my IPad2 which its touch screen cracked?

Dear sir and madam
My name is Kietar. I live in Thailand.
1 August 2013, My IPad 2 (32GB) slipped out of my hand. Its touch screen cracked, but all functions are normally usable.
Actually, my Ipad is out of 1-year warranty Apple care protectection.
Can I renew a new one by paying some money? Is it possible?
[I found this way from some websites in Thailand, but most of the cases are products that are still in warranty.]
My serial number is: DQTFJ7DEDFHY
I enclose the photos of my IPad problem.
Thank you very much in advance for you kind answer, and I look forward to hearing from you as soon possible.
My email to cantact is [email protected]
Kietar
Message was edited by: Kijenz

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address and the iPad's serial number from your post.
Even if the iPad was still within warranty accidental damage wouldn't be covered - only AppleCare+ in the US would cover 2 cases of accidental damage.
You can try contacting one of the authorised repairers in Thailand and ask them what the price for repair/replacement for the iPad 2 is.
From the Thailand iPad service centre page, under the 'Warranty & Service Pricing' section, then 'My Ipad is not eligible for warranty service' : https://locate.apple.com/th/en/

If you jailbreak your ipod touch and crack the screen will the warrenty still work? Also, would the warrenty fix the screen?

If you jailbreak your ipod touch and crack the screen will the warrenty still work? Also, would the warrenty fix the screen? Would it cost money? Its a 5th gen.

Once you jail break Apple won't help with the machine. I'm not even sure if they'll honor an 'out of warranty' replacement.
Accidental damage, which is what a broken screen is, starts at $149 US

My ipod touch recently cracked the screen is not very broken, I'm from Brazil and bought my ipod touch in Miami want to know where I can fix it there in the united states

my ipod touch recently cracked the screen is not very broken, I'm from Brazil and bought my ipod touch in Miami want to know where I can fix it there in the united states? And how much it would cost?

Apple will not take it as a trade-in for an upgrade to an iPad touch
The will take it for recycle only
Your best bet is to sell it on your own and then use those funds to get the new iPod.
Allan

Brand new Touch screen cracks after fall on timber ? Refurbished IPOD ?

Now does anyone have thoughts to this story ?
We gave my daughter a brand new 32 GB white IPOD Touch this X-mas.
Because it is summer here and we spend a lot of time outside she listened outside of the house.
She then dropped it from about 60 cm on the (soft !) timber deck. This was on day 4 after we gave it to her and activated the IPOD.
What happened is that the glass cracked from the left lower corner, radiating over the whole screen.
My house is full of Apple products and I have dropped my Iphone and my own Ipod a couple of times, but never had any damage.
Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
This got me very worried, especially as we have no Apple Shop anywhere in New Zealand, and the retail shop that represents Apple here have me a business card of a dubious guy who would repair it for 180 $ but i would void Apple warranty. That for a device less than a week old !!
Tomorrow AppleCare will ring me.
I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
Could this screen have been under tension, cracking after such a minimal trauma ?
When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?
Looking forward to your opinions and will keep you posted what the AppleCare Team says.
Thanks
Johan
New Zaland

- Is falling on a soft wooded deck enough to break the new IPOD Touch glass screen ?
Yes, you proved that. Having it land on a corner is what did it in.
- I saw they used in the past quite a lot of courtesy, especially if the device was very new, but as usual that is probably only for US customers????????
That typically ony happens when you make an appointment at the Genius Bar of an Apple store. It is not limited to the USA
- When we opened the box brand new there were some minor scratches on the back of the IPOD. My daughter did not mind, but could this have been a refurbished IPOD ?-
I doubt it. Maybe the iPod was dispayed to someone before you purchased it. Since you do not have Apple stores, only reprsentitives, I do not know their policy.
- You should be able to get your iPod exchanged for a refurbished one for:
Apple - Support - iPod - Repair pricing

The screen on my daughter's iPod Touch is cracked and will not power on. I cannot unlock it, I do not believe it was synched with any computer. I would like to transfer her stuff from the old to the new.

Any help is appreciated on how to unlock an iPod touch that has no screen. All I want to do is transer her apps/pics/music to her new iPod touch.

- What happens when you connect the iPod to its syncing computer and try to transfer purchases and other things? Error messages?
- Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- I know of nothing else to do without erasing the iPod.

HT1212 iPod touch backup, cracked screen, can't enter passcode.

I want to back up my music from my iPod onto a new computer, to put onto a new iPod. My old computer broke and I have no access to it. But when I try to back it up, it says I have to enter the passcode. The screen is severely cracked and unusable, so I can't enter the pass code. Is there any way to bypass the screen lock without using the screen? I have a huge music library that, as of right now, is lost.

Your only hope is a data recovery comapny. The Apple securty feature is working as intended.

Ipod Touch 4g cracked screen

so today my ipod accidentally fell out of my shirt pocket and hit the floor, the screen is cracked at the edges and some at the middle do you think apple will replace the ipod or replace the screen for free as it is under warrenty?

then can i claim that i dont like it when the ipod heats up and is a burn hazard to my children? it heats up when you play games on it for like 20 min (puzzles & hardcore) you think they will replace it then?

8gb iPod Touch 4g Cracked Screen

A friend of mine dropped it off the top bunk when at a cabin and the screen got really cracked. As the months went by, the top left hand corner started coming off. Its not too bad now, but as of today, the screen wont work. Its not reading my fingers at all. If I go to my local Best Buy store, can they give me a replacement and install in store?

If you bought it from Best Buy and got Geek Squad Protection on the unit, then they can send it off to service (or replace. Whichever is deemed more cost efficient). Stores don't typically keep replacement screens on hand.
If not, they won't just give you something for free. If it's not fixable, it might qualify for a trade-in so that you could get some money from it.

X6 Touch screen cracked/broken. How do I access ph...

Hi.
I dropped my Nokia X6 and the screen cracked. It still displays everything OK but accepts no input. I don't want to shell out money to have it fixed (+-$100) because I'm almost due for a phone upgrade on my contract.
I tried using the data cable but when I connect it to the phone I can't choose data transfer or ovi suite etc. since the screen input is broken.
Is there any way to access the (internal) memory of the phone? I basically just need the photos and contacts.
Much obliged.

this may be rather late but anyway the same problem happened to me yesterday & this's what i did...
1) remove sim card
2) switch phone on
3) since i cant see anything on screen, i wait about 1 min then press the "end call" button 3-4 times at 5 seconds intervals
4) plug into PC via USB
5) retrieve photos & videos via Windows Explorer
6) retrieve contacts via Ovi Suite
it seems that i could click the sync contacts & my latest contact list will be downloaded to PC.
hope it helps

Nokia lumia 710 touch screen cracked.

I was walking on road &ma phone felt down from pocket and screen cracked..but its working good as before and there is no problem on display...i went to nokia care to change this they are saying it costs 4600...will it costs that much??? Or else shall i change the service centre...but i saw in net that the touch lens cost only 800.Rs....so i have an idea that i can get that touch lens and assemble my self.....pls give suggestions regarding....waiting for ur reply...pls kindly help me.....

Unfortunately upon this manufacturer's sponsored forum discussion of disassembly of devices is prohibited primarily due to warranty considerations and can only advise visiting Nokia Care facility. That said screen connectors are quite delicate and if not familiar you may complicate the issue trying to repair it yourself.
Happy to have helped forum in a small way with a Support Ratio = 37.0

Would a genius in a genius bar replace my ipod touch 4g cracked screen for free under warranty

So yesterday I dropped my Ipod touch 4g 8g and the screen cracked really bad... I know apple doesn't cover this but im still under warranty.. Would a genius in a genius bar give me a new one for free here in Calgary AB..?? please i really need help............
P.S i know already how much it cost if they dont give me a new one

Damage due to dropping is not covered under the warranty so a genius at a genius bar is not going to give you a new iPod for free. They may offer you a replacement, same or comparable unit, at a fee, but again, not for free.

Ipod touch 4g cracked screen w/ warranty . battery issue too

hey everyone
i just came back from my long vacation, while on vacation my little 3 year old sister dropped my ipod (long story) but yeah now my ipod touch 4g 8gb is screen is cracked. the ipod still have warranty until january. is it possible to get a replacement/repair from apple?
also on the very same ipod i have some battery issue, it takes me roughly almost 2 hours to charge my battery full and it drains like crazy! maybe 2 hours of usage and its done.
thanks!

An iPod that has been dropped such that it cracked the screen will no longer be under warranty. You can take the iPod to an Apple Store and hope - it's been reported that in some cases the technician has been allowed to replace the iPod under warranty even though Apple is not obligated to do so for user abuse - but you may well have to pay the replacement charge.
Regards.

NO SOUND WHEN TOUCHING CLICKWHEEL, CRACKLY SOUND WHEN RUBBING FACEPLATE

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