No sound within Premier Elements 13 organizer

I have been waiting for the Premier to work and now Aranjun got it working for me however now I cant hear my videos in the organizer?
I can now get into the Editor which I couldnt do before but now its the sound I cant hear at all in the organizer ?
The files are AVCHD (MTS) files so they are not old videos. Im sure that there is a quick fix for this problem but I am unable to find it on the forums anywhere, or on google?
am in the organizer not in the editor? I have checked on You tube and the tutorials always show sound when they are checking their videos in the organizer? I can also hear them fine when I play them back from my hard drive.

Good morning ATR
I have searched on the Adobe website and found the Format and Extensions for Premier import and they are below with the files that I am using?
I am not a technical person and so this is really difficult for me to spend hours trying to get software to work
Whilst I appreciate your help in this, I can see that you even type technical which I have to then type into Google what you have written to try to get answers
This I shouldn't have to do to find a solution
Like I said I appreciate your help but I have been trying to get this piece of software working since Christmas day which is ridiculolous
Only one member if staff has contacted me and he sorted my problem within 5 minutes
Where is a member of staff now?
I am encouraged to find my solution to my problem through a forum with other people that are having problems!!
Why is that?
It should be staff that can help and solve the problem? After all this their business and company
I have a trial version of this and refuse to keep downloading extra software to get one piece of software to work!!
When I go online to get support I have to choose certain options which sometimes only give me the option to go to a forum!! Why? I should be able to solve my problem straight way, not spend hours on line typing in my problem
There is hours time difference so when you kindly reply back to me, I have been to work for hours and come back and then, like I say it's very hard for me to understand
Adobe have their support mission, well that is nonexistent as far as I can see
The chat people are not technical and transfer to another member who once again isn't technical;?
These are people that need help and are not getting it!! Absouiltely crazy and I will be moving to another video converter if I cant find an easy way of video editing
Like say I don't want you to think that I am bleating on about you as I am not. You have replied back to so many people but really it should be adobe staff that reply back and support their customers
I will be taking this further as I have spent so many hours in front of this computer trying to decipher emails to know what they mean and try to make this damn thing work
I spent days over Christmas in front of this computer when I should have been with my family
Arunjun, who helped me from Adobe within five minutes did mention in his message that I could send him a person message but I don't know how to do this ?
Anyone help me that will make this software work straight way
Format and filename extension
3GPP (.3gp, .3g2)
Adobe Shockwave Flash (.swf)
Audio Video Interleave (.avi)
AVCHD (.m2ts, .mts)
DV stream (.dv)
H.264 (.mp4, .m4v)
H.264-encoded QuickTime (.mov, .mp4, .m4v)
MOD (.mod)
MPEG-1 (.m1v, .mpeg, .mpe)
MPEG-2 (.m2v, .mp2, .mpg)
MPEG-2 Transport Stream (.m2t)
QuickTime (.mov)
TOD (.tod)
Video Object (DVD video) (.vob)
Windows Media (.wmv) *
These are export?
Video file formats - export
Format and filename extension
3GPP (.3gp, .3g2)
Audio Video Interleave (.avi) *
H.264 (.mp4)
H.264-encoded QuickTime (.mov, .mp4)
MPEG-1 (.mpeg)
MPEG-2 (.mpg)
MPEG-2 Transport Stream (.m2t)
QuickTime (.mov)
Video Object (DVD video) (.vob)
Windows Media (.wmv) *

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Andrea417
Glad all seems to have worked out for you.
I was about to go into...
Photoshop Elements 13 and Premiere Elements 13 are standalone products that come with the Elements Organizer 13.
When they are on the same computer, they share the same Elements Organizer 13 catalog.
So your suggestion that you got different Elements Organizer 13 results depending on whether you started on the Photoshop
Elements 13 versus Premiere Elements 13 side of things was challenging.
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If you want to delete the images from the catalogs and NOT from the harddisk, Select all the images on the catalog and then right and select 'Delete selected items from catalog'
Once you will do that it will give you a confirmation dialog, UNCHECK the option 'Also delete selected item from hard disk '
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I just transfered a lot of mini DV to my harddrive using a roxio transfer which transfered fine and it plays in my media but after importing it to the premier elements organizer it wont let me play it because it says the my system does not have right comp

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kreeateme
After answering Sandeep Singh's questions, please let us know
1. What version of Premiere Elements, Elements Organizer you are using and on what computer operating system it is running?
2. What did you do - DV or HDV capture firewire? For DV AVI, what did you produce DV AVI type 1 or DV AVI type 2?
If HDV, what do you have MPEG2.mpg or something else, like MPEG2.m2t?
3. Please download and install the free codec utility named GSpot
GSpot Codec Information Appliance
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Audio Name Status
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ATR

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timothy72
I just wanted to make sure of the steps in the scenario. When did the soundtrack sound get lost, before or after you added the narration with the Narration Tool?
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Is the music from iTunes? And, did you use as is or convert it to .mp3 or .wav before import into Premiere Elements 7?
Please allow me to go over the steps that you took to make sure we are OK on the details
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I made a copy of the video on the computer, and the sound plays there.What did you do next to make a copy of the video on the computer...
Bottom lines on where I am heading
a. Did you maybe not save changes that you made in the Timeline editing?
b. Are you involved in this sound loss with addition of narration from the program's Narration Tool?
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ATR

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Welcome to the forum.
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What exactly installed for you?
Did you purchase the bundle with PrElements and Photoshop Elements?
Did you also download the file for the Additional Functional Content?
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Hi,
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jazztrptman3
Thanks for the follow up. Sorry the news is not better.
Have you done a Tools/Error Checking for the Local Disk C?
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CCleaner - PC Optimization and Cleaning - Free Download
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Can you right clicked the program desktop icon and select Run As Administrator? If so, please do so. Are you still running the program from a User Account with Administrative Privileges?
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Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
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Thank you so much, that helped me to locate the catologues. I can now open them from there, although if I open one, they all still don't show up in the catologue menu. That's alright, this is still a simple work-around to access all of these catalogues. Thank you for the quick response, I appreciate it.

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Since the catalog database only stores information about your file, and not the file itself, if any of that information is changed outside of Elements Organizer, the connection to the file is lost. There are three ways this can happen: the file name is changed, the file location is changed, or the file has been deleted. If you need to rename, move, or delete a file, you can do so within the Elements Organizer, and then the connection is not lost.
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Where can I learn more?
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Get photos from files and folders
Importing photos from a digital camera
Import photos from a previous version
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Managing Catalogs in Elements Organizer
Use Backup, Restore to move catalog | Organizer | Elements 6 or later
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Freeze when you repair a catalog | Organizer | Elements 6 and later
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Anything besides reconnecting all the files, such as switching the drive letter (if that is even possible)?
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When I try to save a slide show project using Elements Organizer 12 in Adboe Premier Elements i get an "Error Saving Project" message and it will not let me save my project. Can you help?

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I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them. I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
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It had 4 years of photos and videos on it.
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ATR

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

PSE 12 and Premier Elements 12 Sound Card Compatibility

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And now I know thre answer to my question. After almost an hour on the phone with HP, I know that the sound cards are compatible--the tech that helped was really great and ended up running around their call site to check with other tech reps to find the answer. Apparently not a very common question, since before I submitted my question here, I had talked with Best Buy and the tech I spoke with there didn't have the answer.
Thanks to all who stopped to look at my question.
Message was edited by: Marti I

if you downloaded the premier elements 12 install file, search for recent files.
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No sound within Premier Elements 13 organizer

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