No sound witnessed from my HP pavillion dv6 notebook pc, windows vista home premium

their is no sound from my hp pavillion dv6 notebook pc, windows vista home premium, trouble shooted online through microsoft, windows but no issues found, restored to an earlier date. yet it is not working.
core 2 duo cpu, T6500 @2.10 GHz
the message received is:
Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help.
but web help found no problems with the pc
Kindly help activate the sound system

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.
```````````````````````````````````````
If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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This question was solved.
View Solution.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58226.exe
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No sound witnessed from my HP pavillion dv6 notebook pc, windows vista home premium

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