NO SUPPORT!! AT ALL - past 60 days!

I tried to get a price and availibility on a replacement volume control for a 4400 surround system, as my old one had managed to get smashed. They (Creative Labs) will not even provide any help unless I pay them. Not even email support. All I wanted is a replacement part for their POS.
DO NOT EVEN CONSIDER CREATIVE AS AN OPTION WHEN PURCHASING COMPUTER OR SOUND EQUIPMENT.
ALTEC LANSING MIGHT COST A COUPLE OF EXTRA BUCKS BUT AT LEAST YOU CAN GET ASSISTANCE AFTER THE SALE. RATHER THAN A BLOW-OFF AND THEN - OH PLEASE BUY ANOTHER PRODUCT FROM CREATIVE - NO WAY, NO HOW, NOT NOW, NOT EVER AGAIN.
I have been a customer of Creative's for the past TWENTY YEARS. My first sound card was an AWE-32 that I added 4 megs of 80 pin ram to. Thats how long I have been buying from these guys.
NEVER AGAIN- EVER
DO NOT BUY CREATIVE PRODUCTS
I AM E-MAILING EVERY ONE OF MY CONTACTS AND ADVISE THEM OF THE FUTURE DOOM AWAITING THIS COMPANY FROM THEIR LACK OF ANY KIND OF CARE FOR THE PEOPLE WHO PAY THEIR SALARIES. I ADVISE ANYONE ELSE IN MY CIRCUMSTANCE, (AND I SEE QUITE A FEW) TO DO THE SAME.
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON
Sincerely,
Craig Schadler
[email protected]
PS - I also emailed my gripe email to all of the creative email addresses I could get my hands on.
Who wants to form an PC audio product company that has moral values, and takes the environment into consideration. Throw out your perfectly good system that needs a switch, and buy a new one! Very environmentally concious!
Nuff Said - except for
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON
DO NOT BUY CREATIVE PRODUCTS. PASS IT ON

Hi,
Firstly. Creative do provide email support free of charge to all users of Creative products. You can access this service from our Contact us section. If you are having difficulting finding this let me know and I'll provide the appropriate link for your region.
If you have a genuine problem then please use this avenue. The forum is for user feedback and their experiences (and that includes negative ones). However the nature of your post is not acceptable and is also inaccurate.
John
Message Edited by John-CL on 08-01-2006 05:20 AM

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