No support for downloading MP4 into Itunes library

Hi!
There seems to be a lot of questions on what to do if Itunes won't add MP4 movies. (I'm having this problem also).
Does anyone know who to contact if we can't get an answer in these forums?

The least expensive way that I can think of is an external hard drive. That is what I do all my archiving to.
If you have an external BluRay recorder, it might work so long as the drive itself has drivers available for your Mac. Still, you won't be able to watch movies, as the device itself has to support some of the protocols. Apple themselves do not support BluRay movie play at all, and likely never will.

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    3) Anyone know a solution?
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    UPDATE 1. CHANGING BROWSER HELPED -- OR DID IT?
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    http://support.apple.com/kb/ht1391
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    When I download music into Itunes on my PC, every song is transferred into a specific playlist.  Twice now when I have opened up Itunes, all the recent songs that have been moved into playlists have been deleted by Itunes.  I now have to go back and figure out which songs are missing and re-add them.  It is driving me crazy. I have 10,000 songs and now have no idea which ones are missing and which ones have been retained.
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    Hi TRuss08, 
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  • How can I download my iMac iTunes library to an external drive and reload the library to iTunes on a PC?

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    Hi Niel.  Can you be move specific for those of us not tech savy?   1 - Can you provide steps to back up the library?  2 - How do you organize the library?  3 - When you move the entire iTunes folder, does it include iTunes paid for music along with downloaded music from CDs?  Thanks

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