No third-party upgrades with smartphone loyalty plan?

Hi,
I recently took VZW up on the offer of a $60 smartphone loyalty plan with a 1-year contract extension. They told me several times that I would keep my device upgrade option. Sounded like a great deal. I just tried to upgrade my device through Best Buy and was unable to do so. Their site, and representatives, kept getting the message "this carrier does not provide service to this number" even though it was the same cellular number I had held for years. They spoke to a Verizon rep. who told them that in order to release my number for their upgrade, I would need to switch to the Share Everything plan which, for the same service, would be $100 a month.
Is this true or was that representative mistaken? Has anyone else been able to do a third-party upgrade on the Smartphone Loyalty plan?
I really want to move on this. Best Buy has a Galaxy S4 free with a 2-year contract extension (the length of which is something I asked specifically about and was told any 2-year extensions would simply lock in the $60 price point).
I kind of feel duped if I am truly limited just to the VZW store. Please help :-/
Thanks,
Chris

However, if you actually extended your contract date, then you would not be eligible for an upgrade at a subsidized price until that date.
When you look on your MyVerizon site, what is the date show for upgrade eligibility and also for contract end date?

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