No thumbnails for some videos in PE11 Organizer

I can view/edit MP4 videos that come from my phone, in PE11, but there is no thumbnail that shows up in the organizer.  It seems to be isolated to the MP4 videos from this device ... is this common, is there anything I can do to get thumbnails to be displayed (right clicking and ask for a new thumbnail to be generated doesn't work).

Thanks for the reply, John.
My phone is a Sony Android.  And yes I can view/edit in PE (though I haven't really tried to do anything much in PE ... just verified it opens and recognizes/plays the video).
On a lark, after reading those posts, I went and got QT Pro, and tried exporting to AVI and the result imported to PE 11 organizer with a blank white icon.  Presumably, I'm sure, if I fiddled with the export options I guess I can make this work, but it would still be far preferable to have PE11 show some sort of thumbnail for the MP4 files if possible.  Windows explorer has no issue showing a thumbnail for these, nor have a couple other organizers I've tried, so this is definitely peculiar to the PE11 organizer.
If it offers any insight, here is what mediainfo says:
General
Complete name                            : D:\Users\Paul\Pictures\Media Go\MOV_0029.mp4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom
File size                                : 18.5 MiB
Duration                                 : 25s 67ms
Overall bit rate                         : 6 196 Kbps
Video
ID                                       : 2
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : [email protected]
Format settings, CABAC                   : No
Format settings, ReFrames                : 1 frame
Format settings, GOP                     : M=1, N=31
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 24s 822ms
Bit rate                                 : 5 998 Kbps
Width                                    : 1 280 pixels
Height                                   : 720 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 29.692 fps
Minimum frame rate                       : 29.354 fps
Maximum frame rate                       : 30.040 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.219
Stream size                              : 17.7 MiB (96%)
Title                                    : VideoHandle
Language                                 : English
Audio
ID                                       : 1
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 25s 67ms
Bit rate mode                            : Constant
Bit rate                                 : 128 Kbps
Nominal bit rate                         : 96.0 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Stream size                              : 392 KiB (2%)
Title                                    : SoundHandle
Language                                 : English

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