No Tracking number on Recovery disc software

Aloha all,
I've ordered recovery software for my computer, and I haven't been provided with a tracking number.
I chose the basic shipping option of Postal service and I just want to know if this is normal when just ordering recovery software.
If anything, I want to know if my package arrived safely, and I want to know the progress of where it is.
I also want to know if the basic postal delivery method is through UPS or through the mail that will deliver it directly to my mailbox.
I apologize if this is in the wrong category, but I just want to make sure everything is alright with my order.
Thanks for everything,
Have a great day all.

Hi:
This is a consumer to consumer forum.
No one will be able to answer your questions here on behalf of HP.
When I have purchased recovery disks for my HP PC's, they have always e-mailed me an order confirmation number, and then another e-mail when the recovery disks were shipped. No other info was provided to me.
They have always come by first class mail with no tracking number or delivery confirmation.

Similar Messages

Recovery Disc software installation

Mine is Hp pavillion, Disc crashed, new disc with windows OS trial version installed by repairer, now i want to install regular OS and from recovery disc. How to do. Recovery disc doesnt install automatically. Should i go to set up menu

Hi:
You have to boot from the recovery disk in order for it to work.
Put the disk in the DVD.
Reboot the PC and at the beginning of the HP welcome screen, tap the F9 key to lauch the one time boot menu.
Select the DVD drive and hit the enter key.
Watch the screen for the message...."Attempting to boot from DVD. Press any key to Boot from DVD..."
Hit any key and then the disk should boot, and you then can follow the on screen instructions.
Paul

COA/serial number for recovery disc

My laptop, among other things, was stolen during a break-in. I do not have a record of the serial number for the police repoert. However, I did register it with Toshiba. Any suggestions on how to utilize that registration to access the serial number? It looks like the way to access the registration is by entering the serial number...so, no good there. Also...I can't find an email contact address for Toshiba's support desk. Anyone know it?
Any suggestions would be great!
Thanks!

Did you try calling customer support?
- Peter

Can I use a recovery disc of a differnt serial number in my laptop?

I had a issue with the recovery disc which I got from HP, the first disc stops at 24% and further it does nothing. So I have ordered another recovery disc, when I ordered by mistake I have entered my product number correctly but entered serial number (wrong#) 2CXXXXXXRE instead of (correct #) 2CXXXXXXRF and booked the recovery disc. I dont have an option to cancel the order in the site. So can I use this recovery DVD to recover my laptop?
Laptop Model: HP Pavilion dv6
Current OS: Windows 7 Home Premium 64bit + SP1
Recovery OS: Windows 7 Home Premium 64bit + SP1

You will have to contact HP to get an answer on that question.
We are owners of HP printers, PCs and notebooks just like yourself.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Exceeded Serial Number Entry-ordering Recovery Disc

Ordering recovery disc for Pavilion dv7-1245dx. I am in the USA so checked that. Entered the serial number on the order form. Came back incorrect number. Tried again and same error. Tried the letter"O" instead of zero/nil - same error. Then, since the number began with CND I guessed it might be a Candian product. Checked Canada on previous page and re-entered the serial number. This time it said I had exceed the allowed attempts to enter a serial number. The link shown for support was a 404 dead-end. Any suggestions?
Thanks
This question was solved.
View Solution.

Hi,
Check you have the correct Serial No. by checking the entry in the bios. To do this, shut down the notebook. Tap away at f10 as you press the power button to enter the Bios Menu - on the initial page you should see several details relating to your notebook such as Model No. Product No. and also your Serial No.
If you still have problems with the link ( I usually do ), try calling HP directly - the relevant telephone number can be found on the links below.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

OK to make recovery discs after installing software?

Here is where I'm at, recieved my T400 7417 - CTO with XP installed. Worked with it for a day or two, installing firefox, envira, quicken, msoffice, added password to admin account, etc ... then, belatedly went to make a R&R disc using Thinkvantage tools. Turns out the DVD drive is bad, it will read cd's but not recognize or read any DVD's.
A service call has another DVD on its way, a nice recovery to a doa DVD.
Anyway, I'm wondering if it is ok to make recovery discs using Thinkmagic tools even after making all the changes I have?
Or, should I first restore the factory settings using the blue Thinkvantage button before making the recovery discs?
If I make them as is, then experience a crash, will the rescue & recovery operation be more difficult?
If I do a blue button factory restore, having made changes already, will I truly get back to factory settings or will the software I've installed still be there.
I'm not worried about re-installing what I have done already, just wondering what is the best process to have a clean set of recovery discs should disaster strike in the future.
Regards,
Riversong

The recovery set is made from the hidden restore partition which is not affected by the software you installed. The recovery set will install a factory condition preloaded system ignoring any changes you have made.
It may be a good idea to try the recovery set after you make them to be sure they work properly. If not contact Lenovo and they will send you a set. That way there is no surprise down the road when you really need them.
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7
Registered Linux User #160145
FYI: I am not employed by Lenovo

HP Paviliion dv6-6159tx loss the one recovery disc number 3rd disc

hello... m using dv6-6159tx recently i loss the one recovery disc number 3rd disc. now how i will get the 3rd recovery disc. I cant purchase the new one. Kindly solve my problem

Hello LossrecoverCD. I understand that you've misplaced one of your recovery discs and need to get or make some more. Is this correct?
If these discs came with your notebook and were not created by you you're able to make another copy for yourself. Just follow these instructions. However, you can only create one set of recovery discs. So if you lost one that you created you'll have to speak with HP to get more.
If you're in the US/Canada call them at 1-800-474-6836. If you're outside of this area use this site to get your region's contact information.
I hope this is helpful!
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Click the "Accept as Solution" button if I resolve your issue.

(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name: HP Pavilion G4-2235DX
Product Number: C3Q50UAR#ABA
BIOS: Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode: UEFI
SMBIOS Version: 2.7
RAM: 12GB
Operating System: Windows 8 - 64bit (6.2.9200 Build 9200)
Situation: I purchased this computer new as a refurbished model from a retail store. I created system restore discs after initial setup using the HP Recovery Media Creation Utility. This system has a 500 GB hard drive. I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook. After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs." It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing. I've seen discussion mentioning BIOS issues and other such problems. I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work. I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8. I have tried to run the utility and it fails, tried with compatiabity and it failed. Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired. I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907,
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions.
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase.
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

HP Touchsmart 600 - 1050 PC Recovery Disc or Media NEEDED as soon as possible

1/10/15
I am praying for FAVOR with HP (Supervisor) and that you can HELP me!
I MISS my desktop, I am typing from my old HP compaq laptop, running Windows XP.
I have a out of warranty -
HP Touchsmart 600 PC (600-1050)
Windows 7 Home Premium 64 bits.
Product number NY538AA-ABA.
Software build number 94nav6pra5.
Service ID # 041-410
Any other information needed, just let me know.
I desparately need the one time HP RECOVERY DISC, USB Recovery Media or information on a harddrive.
I am willing to purchase, if it is a reasonable price, because of limited monthly income.
When I bought this computer, i tried to burn the recovery DVD's, but they never burned and then I forgot about calling HP.
By this time I was too sick to call and this year (2014 / 2015) is the first time in three - four years that I feel more like my normal self.
What happened? Right before Christmas 2014, I downloaded a CD for a present and now my hard drive is badly corrupted or has totally crashed (maybe loosing all my pictures and documents).
I have the pay monthly HP Smartfriend service. HP has worked by remote on this computer several times, trying to help me get it back running properly.You may be able to access their records to get information needed to help me .
Now, the computer will NOT move pass the HP Splashscreen with clicking noise!
*** Due to the past few years of health issues, surgery and medical expenses, I can NOT buy a "new" computer at this time!
I want to at least TRY to get this computer restored and running for two more years!
I am willing to spend few dollars ($50.00 - $75.00) to replace this harddrive and with the recovery media than to spend several hundred dollars at this time!
I have NEW email address and cellphone number, but did not want to post it here, public.
I don't know how to change it in this forum, but I will try to figure it out so you can contact me and mail this to me right away!
Let this be my 2014 / 2015 Christmas Present!
Your help is GREATLY appreciated!
C. Grimes

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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TouchSmart tx2-1370us Recovery Disc Set Failure

I am posting on behalf of my sister. Here is her story:
Her TouchSmart tx2-1370us notebook's screen broke a while back. It was under warranty from where she bought it from so it was sent off to be repaired. When it came back the screen was fixed but there was a note stating they had lost her Windows 7. The computer loaded and ran perfectly fine but it had the 'this is not a genuine copy of windows' pop-up. She claims she was unable to read the product key sticker under the computer good enough to get it to accept anything she entered. When she called the store, they told her HP would be able to help recover it. HP sold her recovery discs that were supposed to restore the computer. It is a 3-disc set, 2 labeled System Recovery DVD Windows 7 Home Premium and 1 supplemental CD labeled Application & Driver Recovery CD. The CDs were ran multiple times always coming up as unsuccessful after the first 2 CDs. I won't get into her customer support experience but she claims she spoke on the phone with HP 6 times over the course of a week and nothing they had to say or offer helped. Always unsuccessful recovery message. She gave up, almost crying at this point, and I said I'd try.
After a little searching I found a patch on HP's web site which would supposedly fix the recovery discs issue. The patch was installed correctly, green checkmark and all, and all 3 CDs ran through successfully. The computer rebooted and the HP Software Installation screen ran for a while before another restart then the usual recovery unsuccessful message. I tried it plenty of times with the same result everytime. I saved the log from the last go at it and will post it below. It appears the BIOS states Vista as the OS but she bought the computer pre-loaded with Windows 7. Could there be something in that fact causing an issue?
Someone suggested to reset the BIOS to factory defaults but that didn't work either.
When saving the log to USB I could see all the files, there's 3 drives listed SDV(C Local Disk(D & BOOT(X
Any help or suggestions would be appreciated.
Here is the log:
[ 2:30:01.41] Entering Checking OS Edition...
[ 2:30:01.41] Check RStone.ini file to determine the requried edition.
[ 2:30:01.44] Exiting Checking OS Edition...
[ 2:30:01.46] Check if Upgrading Win 7 is required.
[ 2:30:01.47] Current Edition is [HomeBasic]...
[ 2:30:01.47] Required [Starter]. Don't need to upgrade...
[ 2:30:01.47] Required [Starter] ...
[ 2:30:05.17] Required [Starter] Edition. But, OS is not [Starter]...
[ 2:30:05.17] Upgrading OS edition might have some problem...
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Current edition is:
Current Edition : HomeBasic
The operation completed successfully.
Component: TDC Preinstall Diagnostic Tools for Windows 7 - TDC
Error found: You have set Vista Flag on a Win 7 image, please use EEPROM to set ~OS SKU~ value = 2
[ 2:38:37.07] ------------------------------------------------------------------------------------------
***Factory Update Failure !! ***
[ 2:38:37.07] Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis ...
[ 2:38:37.07] ------------------------------------------------------------------------------------------
[ 2:29:20.80] Start BBOffline.cmd...
UPDrv=[C:]
[ 2:29:21.35] Set UIA Error Code to 951
[ 2:29:21.68] Starts [FixUps].
[ 2:29:21.68] ---------------------------------------------------------------------
[ 2:29:21.68] FixUps.cmd...
[ 2:29:21.68] create overall progress info...
[ 2:29:21.72] FixUps.cmd completed...
[ 2:29:21.72] ---------------------------------------------------------------------
[ 2:29:21.72] Starts [Tweaks for SSRD].
[ 2:29:21.72] ---------------------------------------------------------------------
[ 2:29:21.72] SSRD Tweaks to change user default locale...
[ 2:29:21.72] Copy C:\System.sav\Util\TDC\MCPP\FBIRES\FBIUSRES.DLL.
[ 2:29:21.76] Run "IntlCfg.exe -skudefaults:en-US -image:C:".
[ 2:29:27.64] ---------------------------------------------------------------------
[ 2:29:27.64] Starts [Sleep 10 sec].
[ 2:29:37.68] Starts [Create RStoneFUpdate.INI].
[ 2:29:47.78] Starts [create 1GB Pagefile for offline].
Volume in drive C has no label.
Volume Serial Number is 60E6-4F60
Directory of C:\system.sav\bbv
01/01/2001 02:29 AM     1,073,741,824 pagefile.sys
               1 File(s) 1,073,741,824 bytes
               0 Dir(s) 26,019,311,616 bytes free
[ 2:29:47.85] Launch PININST.exe for Offline ...
[ 2:30:13.27] Start SysID Check...
[ 2:30:16.34] Start Option Code Checks...
[ 2:30:18.37] Start PIN Tweaks...
[ 2:30:19.44] ---------------------------------------------------------------------
[ 2:30:19.44] PIN Tweaks to hide All for BurnBoot BBV and BBV2 on restored image...
[ 2:30:19.44] Update PININST_BBV.ini ...
[ 2:30:19.46] Update PININST_BBV2.ini ...
[ 2:30:19.48] Update PININST_BBV2POST.INI ...
[ 2:30:19.49] Update PININST_BBVClean.INI ...
[ 2:30:19.52] ---------------------------------------------------------------------
[ 2:30:20.40] Start Factory Update(s)...
[ 2:30:27.43] Start QFE Offline installation...
[ 2:38:36.81] PININST_OFF: PASSED...
[ 2:38:36.91] Type C:\System.sav\Logs\BBFindEr.log...
[ 2:38:36.93] Type C:\System.sav\Logs\BBFindE0.log...
---------- C:\SYSTEM.SAV\LOGS\BBFIND4QFE.LOG
[ 2:38:36.93] Check FUList.log if there is duplicate Desc...
No duplication.
[ 2:38:37.05] No Duplicated Desc is found... PASSED.
[ 2:38:37.05] There was no Factory Update...
This question was solved.
View Solution.

Lets take a chance it is for W7
go here and download the correct version of W7 (home or pro, they don't have a starter edition), bit version 32 or 64, and language, it will be a very large iso file, once downloaded, burn it to a DVD+R blank disc as an Image, this can be done on a Windows 7 PC, by right clicking on the iso file and select "open with" > "windows disc image burner"
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/
This will make a regular windows 7 install disc you can use to get Windows installed, use the key to see if it will activate.
Then you will have to download drivers for your particular model from the HP site and install.
http://h10025.www1.hp.com/ewfrf/wc/product?product=4041813&lc=en&cc=us&dlc=en&task=&lang=en&cc=us

Hard drive replacement with recovery disc problems - Windows Troubleshooter Error 0x8E5E0247

I have a 2009 Satellite A505 laptop
64-bit Operating System with Windows 7 Home Premium, 4 gigs of RAM, and Intel Duo CPU, 2.20GHz
The original Toshiba 500 GB Hard drive finally gave up the ghost and I replaced it yesterday with a WD Scorpio Blue HD Model WDBABC500ANC-NRSN (SATA 8 MB :Mo Cache 5400 RPM)
Easy, straight forward replacement. No problems.
I got out my Recovery Discs which I created using the Toshiba recovery disc utility back in 2009. As I remember, at the time, the process of creating these discs was easy, and it was the first thing I did after registering my computer.
The process created 5 discs, which the last, number 5, is the Applications and Drivers. I have done this process before on other computers (Gateway and Toshiba) and it is usually pretty straight forward and problem free.
Not so this time, and have to wonder about the Toshiba Recovery Discs that were created! Why aren't these working correctly?
I followed the normal process to boot the new Hard Disc on the DVD Recovery Disc 1, and everything seemed to work normally. I followed every "next" prompt, and installed each new Disc 2, and 3 as prompted.
After Disc 3, it said it was finished, and then went throught the Toshiba unpacking and the Windows installation process with multiple re-starts and Window start ups. Again, everything seemed normal, except I wondered why I never received a prompt for Dsc 4 which was unused in the recovery process. Is that normal?
During the Toshiba automatic unpacking and installation process, where various drivers were being installed, Windows errors began returning that said something like this, "Windows requires a digitally Signed driver, and the driver is unavailalbe and could not be activated in Windows 7 . Programs relying on them may not work. "
The problem drivers included the Realtek RTL8191 SE Wireless Lan 802.11n PCWE, the Richo pcle memory stick, Realtek High Definition Audio, Video Controller, Richo PCLe SD/MMC Host Conroller. and a few others....
I did not touch the keybroad or intervere in anyway, and let the installation process proceed until everything was installed. I then went through the first Windows start up process where you set the region, time and create the USER ID, set the adminstrator rights and even got the Toshiba Registration prompt.
When finished, I noticed that the sound was not working, nor was the Wireless Network Connection, and when I attempted the usual Windows network Trouble Shooting process, it returned a Windows Error which said "A problem is preventing the troubleshooter from starting"
I then viewed the error details. They said...
Package ID: Unknown
Path: C:\windows\diagnostics\system\networking
Error Code: 0x8E5E0247
USER: mvh-PC\mvh
Context: Restricted
I then went to MS Windows 7 Troubleshooting forum on the internet using another computer.
I followed all the 'cmd' processes for "supposedly" solving these problems by running System File Checker [SFC] scan on the computer which was supposed to replace the missing or corrupt files.
Well, no joy. The issue presists.
After some problems accessing the CBS log, I was able to view it, and it provides no useful information as to why the errors where unable to be corrected.
I tried following everything on this MS How to Use File Checker document:
In my CBS file I got a lot of SQM "Failed to start" and "Failed to read" and "Failed to upload" and CSI "Repair results created"....
but did not get any "Cannot repair member file" type of messages to use the 'cmd'
takeown /f Path_And_File_Name function
I then started over. Rebooted the computer again, starting with Recovery Disc 1 and several hours later was back to the same problem. Geeze
I have checked all the various Device drivers that are shown as not working in the Device Manager. I have tried uninstalling them all, and then re-installing them both automatically during Windows 7 start up, and also from the Recovery Disc 5 which had the original drivers. Nothing works.
When I clicked on "Connect to the Internet" on the Windows Control Panel, I am returned a prompt that says "Windows did not detect any networking hardware" and so,even with a direct Ethernet connection to my cable modum, I was unable to download any Windows updates or new drivers to see if that fixes anything.
I am stumped.
Any suggestions out there? I don't want to waste a lot of money paying for more technical help for an aging laptob. If this is beyond a simple fix, then I think I will just go and buy a new cheap computer from Asus having wasted the ~$70 bucks for the hard drive for this one.
It shouldn't be this hard, should it?
I have considered buying new recovery discs directlly from Toshiba, but if the process that came with the computer can't create correct discs that work the first time, what promise do I have that another $29.95 won't just be a waste of money too?
Thanks for any helpful hints about what I may be missing or overlooking.
Regards
Marvin Van Horn
Solved!
Go to Solution.

Jerry...
I think we can close this one out as 95% solved. I did get the Intel (R) Rapid Storage Technology loaded after installing the Intel (R) Chipset Software Installation Utility. The instrustions were not the simpliest for the novice, and it took me a while to figure out if my system was running in RAID or ACHI mode. I decided that it was ACHI, so could proceed, even though I did NOT find this information in the Device Manager where they said I should have...
Also, it was a little confusing on the Intel site which file to download. I first did the zip file, (f6flpy-x64.zip) but could not figure how to execute it or put it on a disc, so downloaded the (iata_enu.exe) and hope it was the right one for a 64 bit system.
Anyway, I am now connected via Ethernet cable to my modem, and down loading 126 Windows Updates which should take a while.
My only other issue, that I am aware of is that I do not seem to have any Wireless Lan software, and even though I have added Lan drivers via the recovery Disc, they do not show up anywhere.. Will have to figure out what is going on here, and why it isn't working...
Maybe it is related to something in the Device Manager called
"Other Devices" Under that I have 4 items not working. They are listed like this...
Base System Drive,
Base System Drive (a duplicate?)
Network Controller
Video Controller.
I have tried uninstalling them, and allowing Windows to reinstall, but they still are not activated. Not sure what this is for, and how to update it, but will search some more on another forum thread for these issues. Maybe I will try again after all my Windows updates are done and see what happens.
Thanks again for your help. If you have any other insights on the Wireless issue, that would be great. It is turned on, but in the Windows tray, I only get the Ethenet Icon option, and it does not see or present wireless connection options like before. I am sure this is something simple.
cheers
mvh

Pravilion dv7 series hard drive replaced after recovery disc fail

I tried to use the recovery portion of my hard drive when my Pavilion dv7-4173 US laptop failed to operate. After trying the recovery portion of the hard drive several times I got a error message saying the bootmgr was missing. I Tried using the Recovery disks I had made at the store I purchased the computer before taking it home and they failed. They worked up to 32% and then stopped. I took the laptop and the Recovery discs (6 discs) to another retail store's tech department. After several days I was told the Recovery Disc where no good/damaged. When I contacted the purchased store I was told I needed to bring in the laptop and recovery discs. They replaced the hard drive, saying that was the problem, but did not partition it. They decided to up graded the OS system from Windows 7 Home Premium 64 bit to Windows 7 Professional 64 bit., but did not try the Recovery Discs. Can I use the Recovery Disc they made me, if the are good, to restore the laptop back to factory fresh? I know it will place Windows 7 Home OS system back on the computer, but I'd like all the programs back that came with computer. Will I be able to upgrade the OS to Professional? I have the Windows 7 Professional disc. If my recovery disc will not work, can I use the Recovery Disc, only 2 discs as opposed to 6, that I can purchase from HP and then upgrade to Professional?
This question was solved.
View Solution.

Hello skip61. I want to make sure I understand. A shop replaced the hard drive for you and installed Windows 7 Profession 64-bit in the process. They also replaced your bad recovery media with a new set of Windows 7 Profession recovery discs. is this correct?
If you want the notebook to revert back to the factory defaults you will need a set of discs from HP directly. This will properly partition the hard drive and set the notebook back up with Windows 7 Home and the software that came with the notebook.
You can upgrade your version of Windows 7 at any time you'd like. This is a feature built into Windows itself. So check out this Microsoft article on how to update.
To order a set of recovery discs from HP just give them a call. The number is 1-800-474-6836 for the US/Canada. If you're outside of this area check this site to get your region's contact information.
I hope this is helpful; have a great weekend!
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Very Confused over Reinstall Discs, Recovery Discs and how do I CREATE THEM!

I am the owner of a Lenova IdeaCenter K300 Computer with Windows 7 64Bit OS
The system has been running for just about a year now...no issues, very stable...however after a recent issue with another computer MFG system...I have questions:
First the Other MFG system - The computer was purchased in April of 2008 with Windows Vista, the computer was unplugged on November 1, 2008 and stored in a cool Dry place....In October of 2011 My Godson wanted a new computer and I told him I have a computer that was lightly used and would do what he wanted it to do.
I plugged in a monitor, keyboard, mouse, and turned on the unit when MUCH to my surprise the HD had failed...BADLY...so I went to a local store, purchased a new HD and installed it on the machine.
First let me explain that this computer MFG after several calls to them looking for help.. explained to me the following
1: Reinstall Discs were NOT avail
2: The System did not support creating Recovery discs since all the information that the system needed was stored on
the Hard Drive that was supplied with the system...and that the OEM Windows VISTA version was available to use for
3 years
I said Okay, but I have a computer that had a HD failure so how do I go about reinstalling Windows Vista to get the computer up and running again? They told me that I had to PURCHASE from a store a copy of Windows Vista. I said that I had from two other computers from another MFG Windows Vista Reinstall Discs, can I use those, and use the Product Key code supplied by YOUR company to reintsall the OS? They said NO...you need the orginal Hard Drive....I was like WHAT!
Needless to say you can imagine my EXTREME frustration over not being able to get the computer up and running again. After several calls to the Presidents Office I was finally....after 6 weeks of battle able for a cost mind you of $19.99 to get physical DVD's to reintall Windows Vista onto the system - (they should arrive this week)
So now I am sitting in front of this LENOVA computer wondering ...Worse CaseScenerio...HD FAILURE...and lets face it it DOES HAPPEN.
so here are my questions
1: What is the difference between Recovery Disc and Reinstall Dics?
2: If this Lenova System can only Create Recovery Discs ...and the HD needs to be replaced will the Recovery discs reintsall Windows 7 on this system?
3: How do I create these discs...I found an option on Lenova Rescue System to create Recovery Discs but it was 24 4.5 GB DVD's to do this? Windows Vista only needed 2
Am I missing something here can some one Please help me
thank you!

They should sell you recovery disc without any problems. If you call customer service and you feel that the conversation is going no ware you probably talking to wrong person. Disconnect and tray another time, you will never speak to the same person twice
OEM reinstall disc doesn’t need activation, retail windows disc needs but you have serial number on the sticker so just call Microsoft and activate it.
Recovery disc is a copy of your computer hard drive with windows, drivers, software included
Reinstall disc is the same for all computers with windows only, you have to install drivers and software separately
Reinstall OEM disc is only for Lenovo system but it is the same like retail windows disc with added pre-activation

Recovery Disc & new ProBook 4530s

How do I create a recovery disc for a new ProBook 4530s with Windows 7? I can't find Recovery Manager software on the pc and the pc didn't ask me if I wanted to create a recovery disc.

Hi:
I don't think you can create a recovery disk on a 4530s.
It should have a recovery partition which you can use to restore the PC by striking the F11 key at the splash screen and launching the recovery process. Of course a recovery partition is useless if the hard drive dies, or you want to install a new HDD.
You can order a quick restore disk set, which I always do for all my HP business PC's and notebooks for $10, if you live in the USA or Canada. If you don't live in the USA or Canada, skip to the bottom of my post for instructions to order.
Here's how:
1. Write down the part number and serial # on the bottom of the computer on the white tag. The model # is an HP-Compaq 4530s, but the part number will be found on that white tag below the serial #.
2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).
3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (4530s).
4. Have a Master Card or Visa ready for purchasing. You will be charged $10.00.
You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.
If you don't live in the USA or Canada, contact HP Support by telephone for the country you live in at the link below. If they have a separate number for business PC's/notebooks, call that number. You will need to provide the customer services rep the same info as above (model and serial #).
Costs range from free to more than $10 depending on where you live.
http://www8.hp.com/us/en/hp-information/summary/ww-support.html
Paul

Recovery disc - what do they do exactly?? Help!

I have a Satellite P25 S507. Had all sorts of problems to the point where I couldn't do anything.
I found my discs and ran them according to instructions (see below). After 14 hours it said it
was finished and I removed the disc, hit "any key" and absolutely nothing happened. I rebooted
and nothing happened. What exactly was it supposed to "re-install"?? Any suggestions on what I should
do now?? Is my laptop just ready for the junkyard even though I hate the thought of that??
Information:
The printed instructions included with the Recovery and Applications/Drivers Media disc are correct for most computer models. For some models, however -- including those listed above -- booting from the Recovery disc requires pressing the F12 key, rather than the 'C' key. The instructions below are correct for these models.
CAUTION: The Recovery process reformats the computer's hard disk drive, which completely erases its contents -- including all applications, all documents, and all other data stored on the drive. Be sure to back up your documents and other data before following the instructions below.
Follow these steps to erase the current contents of the hard disk drive and to re-install all of the software that was installed on the computer when it was manufactured:
1. With the computer on, insert the first Recovery disc into the optical drive.
2. Shut down the computer (click the Start button, click Shut Down, select Shut Down, click OK).
3. Press the computer's power button to turn the computer on, and then immediately press and hold the F12 key. Release the F12 key when the menu of boot options appears.
4. Use the arrow keys to navigate to the CD/DVD option. Press the Enter key to select it.
The computer will restart, and will boot from the Recovery disc.
5. Follow the instructions on the screen to start the Recovery process.
CAUTION: Once the Recovery process has begun, do not interrupt it.
The computer's hard drive will be formatted, erasing its contents. All of the software that was installed on the computer when it was manufactured will then be re-installed.
6. Once the Recovery process is complete, remove the Recovery disc, and press any key to restart the computer.

Figure out what brand of hard drive is installed.
Go to their website and download their self booting diagnostic utility.
Create the self booting disk and run it on your system to test the drive.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

No Tracking number on Recovery disc software

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