No Twain or WIA drivers showing up in Windows 8.1

After upgrading to Windows 8.1 from Windows 8, I had to do some major updates to my HP software to get my OfficeJet Pro 8600 scanning again. But still missing are the Twain or WIA drivers I need for third-party software. When I click Acquire in Corel Photo-Paint, the scan option is ghosted. I read a previous thread, and will try some of the suggestions. However my printer is connected wirelessly. Do these drivers work on wireless, or will I have to set up a wired connection?

Hello @NOF,
Welcome to the HP Support Forums! I see you are running into some problems with the Twain and WIA drivers for your HP LJ 100 Color MFP. I would like you to start troubleshooting below:
Click here to download and run the HP Print and Scan Doctor > www.hp.com/go/tools
-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Follow the steps below to check the WIA Service:
1. Click on Start, in Search box type services.msc and press the enter key.
2. Scroll down to the WIA Windows Image Acquisition.
3. Make sure that this service is running. Click Stop and then Restart.
4. Restart the computer.
Restart the Dependencies services:
1. Click on Start, in Search box type services.msc.
2. Scroll down until you see Windows Image Acquisition (WIA).
3. Double click on it and go to the tab called Dependencies.
4. 2 services should be listed.
5. Exit that window and look for Remote Procedure Call (RPC).
6. Make sure it is on manual or if it is on Auto, just leave it. Make sure the service is started though.
7. Go to Shell Hardware Detection and Double click.
8. Set the Start up Type as Manual and hit Apply.
9. You should be able to Start the service by hitting Start.
10. Now you are done and the Twain Manager should be working and not give you an error.
Check dependencies or sub dependencies:
Right click on WIA (Windows Imaging Acquisition) selecting first properties and then the dependencies tab. It
should list: Remote Procedure Call RPC and Shell Hardware Detection.
Under RPC it will then list DCOM Service Process Launcher and RPC Endpoint Mapper Go back to the main
services.msc list and then right click and start all the items listed as dependencies or sub dependencies under
WIA.
Try and scan again.
Here is a link to update the Twain drivers if you are still having issues. Automatically identify and download official Twain driver updates.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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