No update on line fault

My phone line was reported to BT as a fault at 11:20am on Sunday 3rd February as it's dead - can't ring in or out though luckily broadband is still working. Fault tracking said it would contact me within 24 hrs so it can send an engineer but despite leaving an email address and my work phone number I've heard nothing and the online fault tracking shows nothing beyond that the fault was reported and traced on Sunday to somewhere near my house. When is this going to be sorted out. This is the 3rd time in the past year my line's gone dead and it's getting ridiculous.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
Openreach have a backlog of work, so installation and repairs are taking much longer than normal.
They normally look at a fault within three working days, which means it should be looked at by the end of Wednesday. They try and repair it, but if the fault is more complex, it may take longer.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Escalated line fault URGENT

    I reported the line fault at 12;45pm on Saturday 17th Dec saying that the phone line was dead and it was urgent that it be repaired ASAP as it is used for the Lifeline emergency service. I was assured that the fault had been logged as a "Welfare priority" fault and would be repaired if possible within 24hrs.
    I requested updates by SMS text messages and apart from the initial message stating a repair resolution on 22nd December I have heard nothing. Given the importance of this repair I am dismayed that BT cannot at least provide me with an update on the status of the fault as it has not been resolved within 24hrs.
    Please can you resolve this fault urgently.

    Hi Blake6
    Welcome to the community.
    We need more information to investigate what is happening with this fault. Please send us an email using the contact us form in my profile you can copy the form address from the section 'About Me'.
    Thanks
    Stuart
    BT Forum Moderator
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Phone line fault now infinity is stuck in the slow...

    Hello,
             I got infinity Installed about 3 weeks ago.  BT estimated that I would get around 12Mbit/s however after the install I was sync'ing at 40Mbit/s (the engineers test equipment verified this) and my real world speed test results were usually around 38 Mbit/s on average.  This was the case for a couple of weeks.
    Then 10 days ago my telephone line developed a fault, I had no dial tone and could neither make or receive any calls.  The broadband still worked but had slowed to around 10 Mbit/s and my ping times have increased.
    I believe this was because the DSLAM in the cabinet had reduced the speed, because of the bad line conditions, so that it could maintain a working circuit, albeit slow.  I logged a call to have the voice service repaired, and it seems to be good now.
    However the speed has remained slow, I have spent a long time on the phone to the indian call centres and spoke to some of the ladies in the UK but haven't got much help with the slow speed problem.
    I have been told to reboot my router and OpenReach modem more times, carry out more speed tests, place the modem and router facing north-west with some lighted candles, during a full moon, but to no avail.
    I have read a lot about profiles and people having exactly the same issues after faults etc. and suggested this to the help desk people but it doesn't compute with them.
    What could be wrong here, it was fine until the phone line fault and now is slow, it's hardly a coincidence ?
    Can my profile be reset so that the modem will re-train again? Surely if I was to disconnect and a new customer get connected to that port in the cabinet then it would have to re-train, it wouldn't just give them my speed especially if they were to live beside the cabinet?
    I have been told everything, you wouldn't believe and BT don't care because it's working.
    Any help gratefully received...
    ** Slight update ** a girl on the help desk earlier said she would increase my upload up to 10 because it was set at 2Mbits/s  and now at 00:10 hrs my speed tests reveal that my upload is pulling over 8Mbits/s
    So I definately think my downstream should be capable of what I was getting before.
    Power Ranger
    I.T. / Telecomm's Engineer

    Update.
    I had arranged for an OpenReach engineer to call out to my house to have a look at my slow speed issues.
    However on the evening before the planned afternoon visit from the engineer, my broadband service has started working normally again.  I carried out several speed tests that evening, and indeed it seems to be working at the speed that it used to before my telephone line fault.
    Perhaps someone has looked at or reset the profile remotely, but why would they do this now, especially the evening before a scheduled engineer call.  If this is the case, they should have done that several weeks ago.
    or
    Perhaps the DSLAM has done this automatically, by figuring out over a period of time that the line is of good quality now again, and can support faster speeds, and has increased the speed to what is was before my lline fault.
    I had been advised by technical support to restart and reset the equipment fairly frequently, early on, however I haven't done this for about a week now, and have just left the equipment alone.
    Perhaps the equipment needs to be 'up' without and restarts for the DSLAM to restore the initial speed, or perhaps the it doesn't mind equipment restarts - it still knows the line is good and there is a 'wait' period before it restores the speed again.
    Anyhow, since my first line fault, even after the fault was fixed, BT have told me that the initial fault is still open and that more work needs done, I told them the voice part was working ok again.
    I looked outside my window this morning and BT contractors are digging up the small aluminium pedestal which contains the connections for the street.  I don't mind this, there were faults coming off that small box thing.  Hopefully they will replace it with something better.
    Hopefully my service will still be working good when I get home this evening, after the work they are doing in the stree, and hopefully I won't have to go round the loop again with slow speeds DOH!

  • Missing information when updating invoice line

    Dear all,
    I am updating invoice line information but system giving and error
    declare
    begin
    for rec in (select l.*
    from ap_invoices_all l
    where invoice_num = 'akp/445'
    and vendor_id = 1068
    and org_id = 82) loop
    AP_INVOICES_PKG.Update_Row(X_Rowid => 'AABDoVAGSAACZlRAAM',
    X_Invoice_Id => rec.invoice_id,
    X_Last_Update_Date => rec.last_update_date,
    X_Last_Updated_By => rec.last_updated_by,
    X_Vendor_Id => rec.vendor_id,
    X_Invoice_Num => rec.invoice_num,
    X_Invoice_Amount => rec.invoice_amount,
    X_Vendor_Site_Id => rec.vendor_site_id,
    X_Amount_Paid => rec.amount_paid,
    X_Discount_Amount_Taken => rec.discount_amount_taken,
    X_Invoice_Date => sysdate,--rec.invoice_date+30,
    X_Source => rec.source,
    X_Invoice_Type_Lookup_Code => rec.invoice_type_lookup_code,
    X_Description => rec.description,
    X_Batch_Id => rec.batch_id,
    X_Amt_Applicable_To_Discount => rec.amount_applicable_to_discount,
    X_Terms_Id => rec.terms_id,
    X_Terms_Date => rec.terms_date,
    X_Goods_Received_Date => rec.goods_received_date,
    X_Invoice_Received_Date => rec.invoice_received_date,
    X_Voucher_Num => rec.voucher_num,
    X_Approved_Amount => rec.approved_amount,
    X_Approval_Status => rec.approval_status,
    X_Approval_Description => rec.approval_description,
    X_Pay_Group_Lookup_Code => rec.pay_group_lookup_code,
    X_Set_Of_Books_Id => rec.set_of_books_id,
    X_Accts_Pay_CCId => rec.accts_pay_code_combination_id,
    X_Recurring_Payment_Id => rec.recurring_payment_id,
    X_Invoice_Currency_Code => rec.invoice_currency_code,
    X_Payment_Currency_Code => rec.payment_currency_code,
    X_Exchange_Rate => rec.exchange_rate,
    X_Payment_Amount_Total => rec.payment_amount_total,
    X_Payment_Status_Flag => rec.payment_status_flag,
    X_Posting_Status => rec.posting_status,
    X_Authorized_By => rec.authorized_by,
    X_Attribute_Category => rec.attribute_category,
    X_Attribute1 => rec.attribute1,
    X_Attribute2 => rec.attribute2,
    X_Attribute3 => rec.attribute3,
    X_Attribute4 => rec.attribute4,
    X_Attribute5 => rec.attribute5,
    X_Vendor_Prepay_Amount => rec.vendor_prepay_amount,
    X_Base_Amount => rec.base_amount,
    X_Exchange_Rate_Type => rec.exchange_rate_type,
    X_Exchange_Date => rec.exchange_date,
    X_Payment_Cross_Rate => rec.payment_cross_rate,
    X_Payment_Cross_Rate_Type => rec.payment_cross_rate_type,
    X_Payment_Cross_Rate_Date => rec.payment_cross_rate_date,
    X_Pay_Curr_Invoice_Amount => rec.pay_curr_invoice_amount,
    X_Last_Update_Login => rec.last_update_login,
    X_Original_Prepayment_Amount => rec.original_prepayment_amount,
    X_Earliest_Settlement_Date => rec.earliest_settlement_date,
    X_Attribute11 => rec.attribute11,
    X_Attribute12 => rec.attribute12,
    X_Attribute13 => rec.attribute13,
    X_Attribute14 => rec.attribute14,
    X_Attribute6 => rec.attribute6,
    X_Attribute7 => rec.attribute7,
    X_Attribute8 => rec.attribute8,
    X_Attribute9 => rec.attribute9,
    X_Attribute10 => rec.attribute10,
    X_Attribute15 => rec.attribute15,
    X_Cancelled_Date => rec.cancelled_date,
    X_Cancelled_By => rec.cancelled_by,
    X_Cancelled_Amount => rec.cancelled_amount,
    X_Temp_Cancelled_Amount => rec.temp_cancelled_amount,
    X_Exclusive_Payment_Flag => rec.exclusive_payment_flag,
    X_Po_Header_Id => rec.po_header_id,
    X_Doc_Sequence_Id => rec.doc_sequence_id,
    X_Doc_Sequence_Value => rec.doc_sequence_value,
    X_Doc_Category_Code => rec.doc_category_code,
    X_Expenditure_Item_Date => rec.expenditure_item_date,
    X_Expenditure_Organization_Id => rec.expenditure_organization_id,
    X_Expenditure_Type => rec.expenditure_type,
    X_Pa_Default_Dist_Ccid => rec.pa_default_dist_ccid,
    X_Pa_Quantity => rec.pa_quantity,
    X_Project_Id => rec.project_id,
    X_Task_Id => rec.task_id,
    X_Awt_Flag => rec.awt_flag,
    X_Awt_Group_Id => rec.awt_group_id,
    X_Pay_Awt_Group_Id => rec.pay_awt_group_id,
    X_Reference_1 => rec.reference_1,
    X_Reference_2 => rec.reference_2,
    X_Org_Id => rec.org_id,
    X_global_attribute_category => NULL,
    X_global_attribute1 => NULL,
    X_global_attribute2 => NULL,
    X_global_attribute3 => NULL,
    X_global_attribute4 => NULL,
    X_global_attribute5 => NULL,
    X_global_attribute6 => NULL,
    X_global_attribute7 => NULL,
    X_global_attribute8 => NULL,
    X_global_attribute9 => NULL,
    X_global_attribute10 => NULL,
    X_global_attribute11 => NULL,
    X_global_attribute12 => NULL,
    X_global_attribute13 => NULL,
    X_global_attribute14 => NULL,
    X_global_attribute15 => NULL,
    X_global_attribute16 => NULL,
    X_global_attribute17 => NULL,
    X_global_attribute18 => NULL,
    X_global_attribute19 => NULL,
    X_global_attribute20 => NULL,
    X_calling_sequence => null,
    X_gl_date => rec.gl_date,
    X_award_Id => rec.award_id,
    X_approval_iteration => rec.approval_iteration,
    X_approval_ready_flag => rec.approval_ready_flag,
    X_wfapproval_status => rec.wfapproval_status,
    X_requester_id => rec.requester_id,
    X_quick_credit => rec.quick_credit,
    X_credited_invoice_id => NULL,
    X_distribution_set_id => NULL,
    X_FORCE_REVALIDATION_FLAG => NULL,
    X_CONTROL_AMOUNT => NULL,
    X_TAX_RELATED_INVOICE_ID => NULL,
    X_TRX_BUSINESS_CATEGORY => NULL,
    X_USER_DEFINED_FISC_CLASS => NULL,
    X_TAXATION_COUNTRY => NULL,
    X_DOCUMENT_SUB_TYPE => NULL,
    X_SUPPLIER_TAX_INVOICE_NUMBER => NULL,
    X_SUPPLIER_TAX_INVOICE_DATE => NULL,
    X_SUPPLIER_TAX_EXCHANGE_RATE => NULL,
    X_TAX_INVOICE_RECORDING_DATE => NULL,
    X_TAX_INVOICE_INTERNAL_SEQ => NULL, -- bug 8912305: modify
    X_QUICK_PO_HEADER_ID => NULL,
    x_PAYMENT_METHOD_CODE => rec.payment_method_code,
    x_PAYMENT_REASON_CODE => null,
    X_PAYMENT_REASON_COMMENTS => null,
    x_UNIQUE_REMITTANCE_IDENTIFIER => null,
    x_URI_CHECK_DIGIT => null,
    x_BANK_CHARGE_BEARER => null,
    x_DELIVERY_CHANNEL_CODE => null,
    x_SETTLEMENT_PRIORITY => null,
    x_NET_OF_RETAINAGE_FLAG => null,
    x_RELEASE_AMOUNT_NET_OF_TAX => null,
    x_PORT_OF_ENTRY_CODE => null,
    x_external_bank_account_id => null,
    x_party_id => null,
    x_party_site_id => null,
    x_disc_is_inv_less_tax_flag => null,
    x_exclude_freight_from_disc => null,
    x_remit_msg1 => null,
    x_remit_msg2 => null,
    x_remit_msg3 => null,
    x_remit_to_supplier_name => null,
    x_remit_to_supplier_id => null,
    x_remit_to_supplier_site => null,
    x_remit_to_supplier_site_id => null,
    x_relationship_id => null,
    x_original_invoice_amount => null,
    x_dispute_reason => null);
    commit;
    end loop;
    exception
    when others then
    dbms_output.put_line(sqlerrm);
    end;
    ORA-20001: APP-SQLAP-10000: ORA-01403: no data found occurred in
    AP_INVOICES_PKG.UPDATE_ROW<-
    with parameters (X_Rowid = AABDoVAGSAACZlRAAM, X_invoice_id = 180867)
    while performing the following operation:

    Hi;
    Please review:
    R12: Validate Invoice Errors APP-SQLAP-10000, ORA-01403 and ORA-20001 [ID 1308869.1]
    R12: Master Note: Consolidated Error Notes Of EBTax Related Issues In Oracle Payables [ID 1378068.1]
    By the way If you make search at metalink such as APP-SQLAP-10000: ORA-01403: ORA-20001 there are 38 doc avaliable, please review them
    Regard
    Helios

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         St Assignment         DocumentNo Type     Doc. Date  S DD Amount in local cur. LCurr Clrng doc. Text
            COMMISSION         1700000014 CP       31.08.2011                    71.26- INR
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    2     E     RW     632     Document BKPFF 1700000061WPL12011 DEVCLNT300 cannot be reversed          000000     BKPFF     1700000061WPL12011
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