No updates available for device and need to reload the software

after error JVM,
i need to reload n update the software.
but the desktop software prompts no upgrades available. how do i restore my blackberry 9810????

Hey brin79,
Welcome to the BlackBerry Support Community Forums.
In BlackBerry Desktop Software, click on Device>Update Software and then choose previous versions.
This will allow you to perform the reload.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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