No upgrades in speed tiers in 4 years

I was one of the very first dsl customers to switch to uverse in my area. Back then the fastest speed tier was 24 down and you had to be very close to the vrad, I could only get 18 down. I have read about all the upgrades they do now like different cards and different frequencies and see 45mbs advertised on tv all the time. My question is why in 4 years has no upgrades been done to my service? I check monthly on myatt.com on the upgrade speed and 18 down is always the fastest available to me. Can someone please let the right people know I have been a loyal customer for a very long time and im interested in very fast speeds? Thanks in advance.

The new speed tiers are short loop.... Meaning you had to qualify for best single pair internet speed of Max Turbo 24 on the 32M profile to receive the bonded short loop Power 45 (F, K or N card) or the Power Plus 75 (17a on K or N card). As your best speed is Max Plus 18 your either a long loop single pair install under 3000 feet or a longer loop bonded install. Both of these are on a 25M profile to provide Max Plus 18 internet. There have been a few upgrades here and there moving a few who qualify on 17a to the 32M profile to be eligible for Max Turbo 24/3. This will be your best bet for faster speed if your loop length is short enough.

Similar Messages

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    ========
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    fter 23 years as a VZW customer, VZW won't offer any incentive if I upgraded and commited to another two years.  Time to say good-bye.

    SadVZW wrote:
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    Buswab wrote:
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    Have had countless problems with BT from line being installed a month late to being put on wrong exchange and at my previous address where speed was also the issue had around 10 engineers over a 4 year period.
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    Loss of Power (Local/Remote):
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    Error Seconds (Local/Remote):
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    Download  Speed
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    0 Mbps
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    0 Mbps
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  • (Another) Recent Exchange Upgrade - Slow Speeds

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    Hi 156steved
    Just dropped you a reply back
    thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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    Hi there
    The results of the test from that link:
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number XXX on Exchange ABINGER is served by Cabinet 3
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
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    Available
    FTTC Range B (Impacted)
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    6.3
    1
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    Fixed Rate
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    halfadelic wrote:
    I find this computer unacceptably slow. I am not too familiar with hardware, mainly software. I've tried doing a bit of research and found out it could possibly be due to the fact that I only have 4GB of Ram? Not really sure. If there's an ideal upgrade to make the speed quicker, please let me know and provide a link. Thanks.
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