No USB Functionality After Coming Out of Standby Mode - Windows XP SP2
I currently use my MacBook with Boot Camp to run Windows XP SP2 (as the default boot OS). I have enabled standby so that I can save battery power. However, whenever I come out of standby, it seems as if the USB ports no longer work. Sometimes I'll have a USB mouse plugged in and it will no longer work after coming out of standby (in the past, it would take like 10 minutes to work, but now it seems to not work at all). I have tried unplugging it and plugging it into a different USB port with no success. I have even tried another USB device (a digital photo frame product) and it doesn't detect either (although it seems to provide power via the USB port because the digital photo frame shows the "connecting..." screen). Any help regarding this is greatly appreciated, since its so frustrating to have to reboot to gain access to my USB ports. Thanks!
Same with BootCamp v2.1 and in XP SP3. More Apple software bugs it seems (seem to be rampant across all their gadgets - e.g. iPod Touch 2G v2.1.1 WiFi WPA/WPA2 failures, etc.).
Frustrated, thinking about third party Bluetooth keyboard mouse (e.g. Logitech DiNovo Edge works great on my Mac mini with it's own mini USB bluetooth receiver, just tap a key to resume from standby like you're supposed to be able to!) -- or a traditional Logitech wireless.
MIS (kscorp)
Similar Messages
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7.3.2.6 crashes when coming out of standby mode
Has anyone else seen this problem with iTunes 7.3.2.6?
It crashes when coming out of standby mode. There is an error report I can send to Microsoft, but since it's an Apple program, I never send it.
Using standby was OK with iTunes 7.2.Okay. Let's try getting a fresh one through to Roy.
If the log has been "live" for a while, info about every crash of any description will have been being added to it (with my Morrowind crashing on a daily basis, i once found a DrWatson log on belladonna that was over a GB in size). So it'll be easier for him to work through a log with just one crash on it.
Will run through my standard instructions just so i don't forget anything. (Sorry, I know you're up to speed on this sort of thing, no offense meant.)
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and send it as an attachment to this email address: [email protected]
In the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing -
Locked out of machine after coming out of sleep mode (passwd not accepted)
info macbook (intel) 10.5.1 (was upgraded from Tiger)
single user setup
after waking up machine or coming out of sleep mode (i.e lifting lid) occasionally cannot login at all, password is refused. Multiple failed attempts. Its not a problem of caps lock on.
Only solution is to force power down of machine and then OS comes back up, HOWEVER, without demanding a password after power up (hardly very secure), afterwards it may work OK for a few days (with a number of sleep cycles) before same login problem happens again.
Is this a known problem?Please do both of the following:
1) Turn the computer off. Press and hold shift. Turn the computer on. Continue to hold shift until you see the spinning gear below the Apple logo. Once it is started up, log in. Does it do the same thing here? If it works, please know this is not a fix, just an isolation step.
2) Test this in another user account on the computer. If you don't have one, create one in: Apple menu> System Preferences> Accounts. Click the lock in the lower left corner if it is locked and enter your password. Click the + just above the lock and type in "test" for all the fields it asks for. If you are on 10.4 or earlier, check off "Allow user to administer this computer". If you are on Leopard, make the account type an Administrator. Click "Create account". Click the Apple menu and select the last item ("Log Out" Account name). Log in as the test account and test. Note: You will have to set it to ask you for a password when waking from sleep (Apple> System Prefernces> Security> Require password to wake this computer from sleep or screen saver)
Let me know the result of those tests. Please make sure to try both, as they will allow me to see what may be causing the issue. -
Cannot Connect to AE After Coming out of Sleep Mode
This happens on both my iMac and Powerbook. I don't normally use wireless on the iMac but I discovered that both computers are having the same issue when troubleshooting. When coming out of Sleep mode, the Airport device cannot connect to the Airport Express. The only thing that can consistently connect is my Blackberry.
I know it's not a reception problem as when I am able to connect, the signal is strong and speeds are very good.
Some things I have tried to fix the problem have worked but not consistently as the problem keeps happening:
-Turn Airport off and back on (On the computer)
-Unplug and plug back in the AE
-Turn off MAC Address Filtering
-Factory reset the Airport Express
-Select the Join Other Network option and re-enter my wpa2 credentials
-Uncheck Closed Network option
What could be the problem? I'm really thinking there is a software bug somewhere. I have also noticed if I make any changes in the Airport Utility the AE never recovers as it stays a solid amber. I have to power cycle the device.
It's using software version 6.3 and all my OS X updates are the latest. This is very frustrating. Any help appreciated.I have tried both remedies mentioned above. I double-checked and my network is listed in the wireless advanced settings. It's the only network in my list. Airport is at the top in my Network Preferences as well.
I was hoping the update to 10.5.8 would help but the problem keeps occurring. One thing I have tried is leaving the "Closed Network Option" unchecked for my AE. Now, I am discovering when exiting sleep mode, I see my network but when it tries to connect, I receive the error "Connection Timeout". This happens on both computers.
The only thing that works the most consistently is unplugging the AE and plugging back in. Once I'm connected, it works great.
I tried using iStumbler to see if there were any other networks using the same channel but that looks okay.
I guess I can try using a different security setting other than WPA2, but then that is not really a solution. I'm about ready to just try some other newer wireless solution. It used to work flawlessly. I think until 10.5.4, I had no issues. -
Airport doesn't locate my network after coming out of sleep mode
Hi, seems that my imac has a hard time connecting with my network when coming out of sleep mode. Even when I choose the proper network, it still asks for my password (even thought it's populated in teh password field) and when I choose OK, it still times out quite often. Eventually if I turn it off and on or restart comp, it comes up OK.
I'm a little afraid to repair permissions as I have a HP C7280 all in one that the general school of thought is don't repair permissions as Leopard thinks they need repair, but in fact are OK and when "repaired" stop the machine from working properly. It took me a while to get it going in the first place, I dont want to break it again! Any ideas?? Thanks, DanApple Store currently thinks it's a hardware problem
-
Hi all,
It seems like every time computer comes out of standby I can't get any sound.
Trick that I use is Control Panel > Sound and then right click on Creative SB X-Fi and then test. after couple of times sometimes even after first click I get sound back.
Any suggestions?
TIATry new
Support installing tweaks.ini
headphone.Registration microphone.Registration in main inf.
New Headphone and Micorphone inf tweaks. New shortcut finder for common folder.
Fix SSD start up missing sound issue. Fully works now Enjoy.
http://dl.technewshw.com/driver/PAX/...k%20Edition.7z
Test final set -
A665-s6065 crashes after coming out of sleep mode
I recently upgraded up to 8gb of RAM. Ever since I did this, when my computer comes out of sleep mode, it crashes within a matter of seconds. To get the 8gb of RAM to work in the first place, I had to update my BIOS. So I know that is not the issue.
Most likely, one of these is the culprit.
com.satmap.driver.Satmap 1.0.0d2
com.eltima.ElmediaPlayer.kext 1.0
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.eltima.SyncMate.kext 0.2.5b15
Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall all of them and reinstall them, one at a time.. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See
OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
Shuts down after coming out of sleep mode
When my imac comes out of sleep mode it keeps shutting down and does a restart.
On restart, are you getting any error messages?
I would test this issue in safe mode and then reset the smc as well
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
OS X: What is Safe Boot, Safe Mode? - Apple Support -
Mac crashes after coming out of sleep mode
Hi,
Sorry - I'm not good with computers. Last time I posted this someone was really helpful. Does the below allow any further info on why my Mac comes out of sleep, then after a second reboots fully?
Anonymous UUID:
5B934B56-38B4-111E-FC26-687782EDEA9B
Mon Apr 28 20:15:48 2014
panic(cpu 1 caller 0xffffff7f93bea325): "afpfs_getnewvnode: orphaned vnode (data)"@/SourceCache/afpfs/afpfs-627.10.1/Sources/afpfs_vfsutils.c:178
Backtrace (CPU 1), Frame : Return Address
0xffffff8019ab3150 : 0xffffff8011822fa9
0xffffff8019ab31d0 : 0xffffff7f93bea325
0xffffff8019ab3290 : 0xffffff7f93bf18cd
0xffffff8019ab3320 : 0xffffff7f93bfa1db
0xffffff8019ab33f0 : 0xffffff80119ffd50
0xffffff8019ab3460 : 0xffffff80119f56e5
0xffffff8019ab3550 : 0xffffff80119c2d79
0xffffff8019ab3d70 : 0xffffff80119c331f
0xffffff8019ab3f50 : 0xffffff8011c3e363
0xffffff8019ab3fb0 : 0xffffff80118f3b26
Kernel Extensions in backtrace:
com.apple.filesystems.afpfs(11.1)[BD701679-9DF1-3F30-9AF1-526277C33E87]@0xffffff 7f93bd1000->0xffffff7f93c1ffff
dependency: com.apple.security.SecureRemotePassword(1.0)[BC0BAB92-C8C9-3959-AA42-272AF578DF D9]@0xffffff7f93bc0000
BSD process name corresponding to current thread: Finder
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:
0x0000000011600000
Kernel text base: 0xffffff8011800000
System model name: iMac8,1 (Mac-F227BEC8)
System uptime in nanoseconds: 64562024199343
last loaded kext at 64513992723469: com.apple.driver.AppleUSBCDC
4.2.1b5 (addr 0xffffff7f93c7c000, size 20480)
last unloaded kext at 63770142399584: com.apple.driver.AppleIntelMCEReporter
104 (addr 0xffffff7f93c74000, size 32768)
loaded kexts:
com.satmap.driver.Satmap
1.0.0d2
com.eltima.ElmediaPlayer.kext
1.0
com.paceap.kext.pacesupport.snowleopard
5.7.2
com.eltima.SyncMate.kext
0.2.5b15
com.apple.driver.AppleUSBCDC
4.2.1b5
com.apple.driver.AppleIntelMCEReporter
104
com.apple.filesystems.smbfs
2.0.1
com.apple.filesystems.afpfs
11.1
com.apple.nke.asp-tcp
8.0.1
com.apple.driver.AppleBluetoothMultitouch
80.14
com.apple.driver.AudioAUUC
1.60
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.iokit.IOBluetoothSerialManager
4.2.3f10
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleHDA
2.6.0f1
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleSMCPDRC
1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.kext.AMDFramebuffer
1.2.0
com.apple.ATIRadeonX2000
8.2.4
com.apple.kext.AMD2600Controller
1.2.0
com.apple.driver.AppleIRController
325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleFWOHCI
4.9.9
com.apple.driver.AirPortBrcm43224
700.36.24
com.apple.iokit.AppleYukon2
3.2.3b1
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.driver.AppleIntelPIIXATA
2.5.1
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleUSBUHCI
656.4.1
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
216.0.0
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
216.0.0
com.apple.security.SecureRemotePassword
1.0
com.apple.driver.IOBluetoothHIDDriver
4.2.3f10
com.apple.driver.AppleMultitouchDriver
245.13
com.apple.iokit.IOSurface
91
com.apple.iokit.IOBluetoothFamily
4.2.3f10
com.apple.kext.triggers
1.0
com.apple.driver.DspFuncLib
2.6.0f1
com.apple.vecLib.kext
1.0.0
com.apple.iokit.IOAudioFamily
1.9.5fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.driver.AppleHDAController
2.6.0f1
com.apple.iokit.IOHDAFamily
2.6.0f1
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.3f10
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.IOPlatformPluginFamily
5.7.0d10
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.kext.AMDSupport
1.2.0
com.apple.AppleGraphicsDeviceControl
3.4.35
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.driver.AppleUSBHIDKeyboard
170.15
com.apple.driver.AppleHIDKeyboard
170.15
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOATAPIProtocolTransport
3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.driver.AppleEFINVRAM
2.0
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IONetworkingFamily
3.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOATAFamily
2.5.2
com.apple.iokit.IOUSBFamily
675.4.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.pthread
1
com.apple.kec.corecrypto
1.0
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x2C00000000000000, 0x3136485446323536363448592D3830304531
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x2C00000000000000, 0x3136485446323536363448592D3830304531
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 2 incoming serial ports
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en5
Network Service: Ethernet, Ethernet, en0
Network Service: Parallels Shared Networking Adapter, Ethernet, en4
Serial ATA Device: Hitachi HDP725032GLA380, 320.07 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: USB2.0 Hub
USB Device: RIM Composite Device
USB Device: Mass Storage Device
USB Device: USB2.0 Hub
USB Device: active10
USB Device: iP3600 series
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
Thunderbolt Bus:
Thanks in advance!Most likely, one of these is the culprit.
com.satmap.driver.Satmap 1.0.0d2
com.eltima.ElmediaPlayer.kext 1.0
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.eltima.SyncMate.kext 0.2.5b15
Boot into safe mode (restart holding down SHIFT key). If no KP, then uninstall all of them and reinstall them, one at a time.. If KP, then most likely hardware related. Run the Apple Hardware Test suite, extended tests at least twice, followed by Rember. See
OS X About kernel panics,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics,
How to troubleshoot a kernel panic, and
Tutorial: Avoiding and eliminating Kernel panics for more details. -
Video problems after coming out of sleep mode
Here's my setup:
Apple TV connected to HDMI switch (Rocketfish) then to Samsung DLP TV.
If I turn everything off and then later in the day try to watch the Apple TV, I get sound, but no picture. I shouldn't say "no picture" as the TV detects input (ie, not showing the "no input" screen)... just a black screen.
I can hear the Apple TV as I move through the menu by using the remote, but again... no picture.
I've tried power cycling the switch and the TV to no avail. I've also unplugged and plugged in the HDMI cable (as soon as I unplug the HDMI cable, I get the no signal screen). None of that does anything.
The only thing that works is unplugging the power cable and then plugging it back in. It then re-boots and works fine... until the next time when the exact same stuff happens.
Anyone have any thoughts?I was going to write that I have the same problem, but I think I've just found the solution! (If you can call it that…)
It seems that when you switch to the input to the one that the Apple TV is on, a signal is sent through the HDMI cable that automatically wakes the ATV. If you interrupt it with the remote while it's auto-waking, it gets upset and shuts the whole business down. Try this after you've had your ATV asleep for a few hours
1.) Turn on the television/display and make sure it's on the correct input
2.) Turn on the receiver and set it to the input coming from the ATV if it isn't set to that already
3.) Wait at least 30 seconds
This has been working for me. I just tried to replicate it before posting this, but I'd apparently used my ATV recently enough that I needed to wake it with the remote. I still haven't been able to find much consistency in the behavior, but I haven't needed to unplug and replug the device since I started doing this.
Let me know how it goes! -
HP 8500A Plus does not reconnect to computer after coming out of sleep mode for scanning.
I have my HP 8500A Plus connected via network to my iMac running 10.6.7. Once I "wake up" the printer from sleep mode it does not show connected to the computer for scanning purposes. It has no problems printing after "waking up", just can't scan from the printer menu. Suggestions?
ThanksHello dtw9872,
Kindly install Windows 7 service pack 1 and then check.
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5842
Best Regards,
Tanuj
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter! -
Monitor black after coming out of sleep mode
Every time my computer goes into sleep mode, after 5 minutes i think is what it set at, the screen is black. I can see the desktop on each side of the black part of the screen, but only about a 1/16th of an inch. I have to turn off, then back on the screen to get the picture. It doesnt seem to make any difference what i have for settings for the sleep time. Only if i turn off sleep mode of course. Ive downloaded all the updates but no success. This is a problem ive had for years just thought id take another crack at it. The monitor is a 2159m. Its about 6 or 7 years old now, but still this is very annoying. Any thing you can do to help would be greatly appreciated.
This question was solved.
View Solution.Thank you for the response. This issue could potentially have numerous causes, so I will suggest multiple troubleshooting avenues.
First, your Windows 7 might perform "hybrid sleep" instead of the regular sleep mode. This would illustrate the exact situation you have explained. For instructions on verifying, enabling, and disabling hybrid sleep mode, please reference this website: http://maximumpcguides.com/windows-7/turn-off-hybrid-sleep-in-windows-7/
If this does not resolve the issue, the next troubleshooting step will be restoring the power defaults to normal settings. To perform this task, go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission.
You should see Command Prompt open. Type the following command in this window and hit Enter afterward (without the quotations): "powercfg -restoredefaultschemes"
Restart the computer afterward and observe what happens. If the issue persists, this is next command I require you to enter in Command Prompt as administrator (without the quotations): "sfc /scannow".
This will take a series of minutes to complete. Running this might find a corrupted file or service and repair it. After it completes it will basically say either no corrupted files were found, corrupted files were found and repaired, or corrupted files were found but were unable to be repaired. Restart after this completes and observe the results.
If the issue still persists, the next step will be performing a hard reset on the desktop. To do this, turn off the computer, and unplug all cables attached to the tower and monitor (including all power sources) for a few minutes. Plug all the cables back in and turn on the computer, and see if the issue persists.
if the issue is not eliminated, I would attempt all pertinent troubleshooting steps in these HP documents below (since they address causes for black screens in various situations):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01881110 (this document is specific to notebooks, so please follow all relevant troubleshooting)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph04760
If the issue is not resolved, you are likely experiencing a hardware failure. At that point you should contact HP technical support for additional information. You can utilize this website to locate the most suitable number, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you found this information useful by marking it with a Kudos and Accepted Solution, and others will be able to locate this information easier. Please inform me with your results, and any additional questions or concerns. I will look forward to your response.
Mario
I worked on behalf of HP. -
Macbook pro freezes after coming out of sleep mode
Lately my 13" early 2011 Macbook Pro has been locking up when in sleep mode. All I get is a blank screen and the cursor which responds, but no buttons pushed on the keyboard resolve issue. Resolution thus far has been to hard boot the macbook... Anyone have any ideas how to troubleshoot or determine cause of issue?
Try Reset SMC.
http://support.apple.com/kb/HT3964
Choose the method for
"Portble computers that have a battery you should not remove on your own".
Best. -
Satellite A105-S4284 gets Blue Screen of Death when coming out of standby
MySatellite A105-S4284 runnings Windows XP gets a BSOD after coming out of standby or hibernation. With standby, I'll see the login screen where I enter my password, and then it may show the desktop background or even the open app (Outlook or Word, typically) for a second, afterwhich the BSOC appears. For weeks I was getting a black screen sporadically after standby. Researched the problem and saw recommendations to update BIOS. So I updated the BIOS to the latest version, and then I started getting blue screens of death rather than a black screen. Thought the problem was McAfee, because I'd get crashes right after McAfee became active in the background, sometimes without going into standby. Cancelled McAfee, took it off with the cleaner, used Avast instead, and that seemed to help. But then BSODs came back. I uninstalled non-essential software, clearned registry with CC Cleaner, freed up more HD space and defragged, ran SpyBot, etc - but I still get the BSOD almost every time I go into standby or hibernate.
The stop messages on the BSOD don't show a driver. and all begin with 0x0000007E (0x000000C5, ... and then differ after that. One recent one followed with 0x804E13D5, 0xAA6B9B8C, 0xAA6B9888). Does that mean anything?
I've installed Microsoft's debugging tools to look at the dumps after a BSOD. Here is output for two recent crashes. Doesn't point to a driver. NTKRMLMP.exe is what crashes - do I need to replace that from the I386 folder somehow? I did have my Matsu**bleep**a DVD-CD drive suddenly quit a time or two until the computer was restarted. Should I reinstall the DVD driver? Or the graphics driver? Worried that I might break something by doing that.
Loading Dump File [C:\WINDOWS\Minidump\Mini030809-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.080814-1236
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Sun Mar 8 16:05:07.187 2009 (GMT-5)
System Uptime: 0 days 4:22:53.890
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
BugCheck 1000007E, {c0000005, 804e13d5, a9860b8c, a9860888}
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+7a9 )
Followup: MachineOwner<snip>
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. <SNIP>
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 804e13d5, The address that the exception occurred at
Arg3: a9860b8c, Exception Record Address
Arg4: a9860888, Context Record Address
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
nt!IopfCallDriver+2d
804e13d5 ff548638 call dword ptr [esi+eax*4+38h]
EXCEPTION_RECORD: a9860b8c -- (.exr 0xffffffffa9860b8c)
ExceptionAddress: 804e13d5 (nt!IopfCallDriver+0x0000002d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000070
Attempt to read from address 00000070
CONTEXT: a9860888 -- (.cxr 0xffffffffa9860888)
eax=0000000e ebx=00000001 ecx=87546020 edx=853fe1a0 esi=00000000 edi=f772471c
eip=804e13d5 esp=a9860c54 ebp=a9860ca0 iopl=0 nv up ei ng nz ac po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010292
nt!IopfCallDriver+0x2d:
804e13d5 ff548638 call dword ptr [esi+eax*4+38h] ds:0023:00000070=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 2
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 00000070
READ_ADDRESS: 00000070
FOLLOWUP_IP:
nt!ExAllocatePoolWithTag+7a9
805517b9 e9e4feffff jmp nt!ExAllocatePoolWithTag+0x7bf (805516a2)
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from 804e13d9 to 804e13d5
STACK_TEXT:
a9860c6c 804e13d9 8753d018 853fe1a0 00000000 nt!IopfCallDriver+0x2d
a9860ccc 805517b9 00000000 00000002 00000000 nt!IopfCallDriver+0x31
a9860dac 80575723 a9f4533c 00000000 00000000 nt!ExAllocatePoolWithTag+0x7a9
a9860ddc 804ec6d9 f7720ce2 a9f4533c 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!ExAllocatePoolWithTag+7a9
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 48a4044a
STACK_COMMAND: .cxr 0xffffffffa9860888 ; kb
FAILURE_BUCKET_ID: 0x7E_nt!ExAllocatePoolWithTag+7a9
BUCKET_ID: 0x7E_nt!ExAllocatePoolWithTag+7a9
Followup: MachineOwner
0: kd> lmvm nt
start end module name
804d7000 806ff000 nt # (pdb symbols) c:\symbols\ntkrnlmp.pdb\B883868B88CB415A92EC010CF6A115A52\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\symbols\ntkrnlmp.exe\48A4044A228000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Thu Aug 14 05:09:14 2008 (48A4044A)
CheckSum: 0021B760
ImageSize: 00228000
File version: 5.1.2600.5657
Product version: 5.1.2600.5657
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0401.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 5.1.2600.5657
FileVersion: 5.1.2600.5657 (xpsp_sp3_gdr.080814-1236)In safe mode it is not possible to standby. That is disabled. Tried to make it possible with Toshiba's power control service, but it is not available.
In a new account, the BSOD still occurs. I created a new account, logged out of my account, and went to the new one. Tried standby. It came out of standby for a second and then had the blue screen of death.
In checking the event manager, I seen errors shortly before crashes sometimes that involve the CD.
So I went to Toshiba.com and downloaded the DVD RAM driver and ran it, reinstalling the driver, and then restarted. I also saw that there was C-Dilla driver in my drivers. I uninstalled the SafeCast program that I think is associated with C-Dilla, moved the C-Dilla driver out of the drivers to a distant folder, unchecked C-Dilla in MSCONFIG so it won't load (it was still there after removing SafeCast), and then reinstarted. So with a new DVD Ram driver and neutering, I hope, of C-Dilla, I tried things again and the system appeared to be crash free - better than it had been. But then a crash occurred - BSOD - and upon restart, the CD locked up, and crashed again.
After restarting, there was a new dialog that popped up after Windows launched indicating that there had been an error with SONIC DLA. Before the crash, there was an event n the event viewer:
My last error comes from the Plug and Play Manager:
The device 'MAT**bleep**A DVD-RAM UJ-841S' (IDE\CdRomMAT**bleep**A_DVD-RAM_UJ-841S________________1.60____\5&226f6cf2&0&0.0.0) disappeared from the system without first being prepared for removal.
Hmmm. So things are still vulnerable. Any ideas? Buy new CD drive? Or new computer? -
Windows 7 Sleep issues--freezes after coming out of sleep
Running Windows 7 rig with MSI MS-7511 Mobo. Back in October, I purchased a refurb Microsoft Wireless 6000 keyboard and installed it. I THINK this is what started my problems. Since then, computer will go into sleep mode as usual, but at some point after coming out of sleep (maybe a few seconds, maybe an hour) it will totally freeze. The only way to get the system back up is to unplug it and re-start.
I have since uninstalled the keyboard, and tried to restore, but still having the problem. Pretty sure it's a USB problem, but I have tried re-installing drivers (mcp732) and even the MB BIOS. If I run the system without my wireless mouse and with no USB devices, it works fine. I have also tried switching USB devices to different ports, to no avail.
It's not just the mouse that causes the issues, it seems to be any connected USB device.
Also--and I think this is weird-I installed a PCI USB card in one of the slots and transferred my mouse to that and the same thing still happens. Wouldn't that be a totally different set of drivers than the ones that drive the main MB USB devices?
Don't know what to try next . . . want to avoid having to do a Windows re-install if possible.
Below are the errors I get when I run powercfg -ENERGY.
Any ideas? Would like to avoid giving away another two days of my life re-installing my software.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_10DE&DEV_077E
Host Controller Location PCI bus 0, device 4, function 1
Device ID USB\VID_10DE&PID_077E
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_10DE&DEV_077B
Host Controller Location PCI bus 0, device 2, function 0
Device ID USB\VID_10DE&PID_077B
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Microsoft Hardware USB Wireless Mouse
Host Controller ID PCI\VEN_10DE&DEV_077B
Host Controller Location PCI bus 0, device 2, function 0
Device ID USB\VID_045E&PID_00E1
Port Path 5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_10DE&DEV_077E
Host Controller Location PCI bus 0, device 4, function 1
Device ID USB\VID_0781&PID_5406
Port Path 3Quote from: itsallpoo on 04-March-11, 07:46:27
I don't think I've had a setup yet where sleepmode wasn't causing issues, I shut it off.
Sleep has only become an issue with Windows 7, where MS got so aggressive about it, and caused so many problems for so many people, that many have done as you and turned it off! Shame on you Microsoft! Instead of saving energy your customers are leaving their PCs on!
I suspect the OP's problem is with (of all things) the MS wireless mouse/kb driver(s). At first my setup wouldn't work at all, then I dl'ed the newest Intellimouse drivers/software and it worked "better", but I have never been able to get Sleep to work reliably. I finally found that Hibernate works reliably, so that is all I do now. When the PC is done working, it saves to HDD and shuts off. Resuming from this state takes longer than resuming from Sleep, but at least it Works Every Time.
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