No verizon data usage ipad2

The cellular data does not show usage or allow me to check my verizon account,,it worked fine until a few days ago

make sure your software is up to date...(plug into itunes if you're not sure)
also...reprovisioning does wonders for these ipads (3g). and all reprovisioning does is refreshes your ipad w/ the current local network (verizon). this is good to do about once a month or anytime you travel more than about 30 miles. also, do this first w/ any little issues you might have during use w/ the verizon network and you are trying to avoid a call to customer service.
how to do a reprovision:
settings/general/reset/subscriber services/reprovision account
when you tap reprovision, it doesnt look like it does much, but keep an eye on the top left corner of the screen, where it normally shows Verizon. once you hit reprovision Verizon will go to NO SERVICE...Verizon will come back in about 1-2 minutes. (note: have cellular data turned ON when doing a reprovision--also, this will not work if you are driving down the road doing this...you have to be essentially stopped to do a sucessful reprovision)
also, i would always recommend doing a reprovision before resetting network settings. that reset works great for ipad3's, reprovision is best for ipad2. and also, resetting network settings will delete any saved wifi passwords so that could be a problem if you are not prepared for that.
hope this helps

Similar Messages

Unexplained Verizon Data Usage on Iphone 5s

I have data usage charges showing up on my Iphone 5s every day at 5:40am Eastern time. The problem is that my phone is not being used at that time of day and is always connected to WiFi while I am home. The data usage has been very large, from 60mb all the way up to 100mb. I see that others have posted similar concerns so I'm throwing my voice in here saying that this is not our imagination, it is happening and killing out data usage.
Here is a screen grab of my data usage. As you can see, every day at 5:40am, there is a large spike in usage. My phone is not in use at that time:
There must be an explanation and resolution for this.

Hi KingPumpkin,
We always want your charges to be accurate! Smartphones are now able to tell you what applications are using your data. Please go to cellular>use cellualr data for>and this list tells you what data was billed to your cellular data. You could screen shot this list when your done using the phone in the evening. Then compare the screenshot in the morning to see what application data has changed. Data overages can sometime be billed in delay. Your device is set to pick up the strongest signal on the device, so if the Wi-fi server is weak or reboots at 5:40am every morning, then the device will quickly switch to back the Verizon Wireless network until the Wi-fi server comes back up. You could also eliminate these charges by turning off the cellular data every night since the device is connected to Wi-fi.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?

I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your time

Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ...

IPhone 4s iOs 6 data usage problems on Verizon

Last night around 6PM I lifted the usage controls on my teenage cousin's iphone 4s. We had never set a data limit for the phone because she only uses it for internet when at home on the wifi network. We only had it on her phone to be able to block unwanted numbers, but the feature also allows customers to set data caps, internet restrictions by age ect.
Prior to last night her usuage was minimal. However, within 6 hrs of the usuage control being lifted suddenly I was notified we'd hit 50% of our 6g data plan. In the morning when I woke up I had a text saying we'd hit 75% of our usage plan. I logged into Verizon and it indicated she had consumed 4.6g.
I spoke with Verizon and the first reprepresenative told me that this was a known iOs 6 issue for iphones and asked me to check if the phone was using the that operating system. She said if it was Verizon would be giving credits to customers because it was a known issue. I hung up, called my aunt and learned that in fact iOs 6 was installed. She also confirmed that the phone settings had not changed. It was still only using wifi. Verizon data usage remained turned off.
I called Verizon back and spoke with a second representative who then told me that it was not an iOs 6 issue, but just an iPhone 5 issue. She said the previous information given to me was incorrect; it was hardware and not operating system based problem. I then reapplied usage controls and went in to set a data limit, for the first time, and discovered that the iPhone's data usage had now reached 5.4g of 6g. I still have 18 days left on my billing cycle and just .6g of data remaining. It seems crazy to me that I should have to set a cap on data usage for a phone using wifi to prevent that phone from maxing out verizon data, but that is what I have done until I can get to the bottom of this
The rep told me to visit Apple for further details. I also googled it and found stories on CNN and TheNextWeb reporting instances where individuals with the iOs 6 on iphone 4s were also experiencing problems, but nothing concrete on how to resolve it.
Can someone please clarify for me what is going on or where I can find a solution to this.
Thank you in advance.

The second rep is a moron. Yes it is a software issue and not just an iphone 5 one.
Something you didn't mention is what carrier software version is on the iphone. Verizon sent out a settings update around Oct 5th because of this issue. I believe you should be on 13.1. it's definitely something.1
I've heard talk if you go Settings-General-About it will OTA load the update but I'm not certain about this. Frankly I would wipe the phone and set it up new. During the restore iTunes should check that the software is up to date and find the carrier updates. Make sure your cousin has all her photos, contacts etc. And warn her that she'll lose her texts. Although I have heard if you google around someone figured out how to erase everything but backups from an iTunes backup file. That was for iOS 5 as I recall but it might still work. So have her do a backup in iTunes, duplicate it and play if you feel techie enough.

Verizon Data plan and "Delayed Data"

Had something very odd happen with the Verizon data usage on my Xoom over the course of the past two days.
I'm a fairly heavy user (3 Gbyte plan), and, as such, I do watch my usage using "My Verizon" - both the on-screen widget icon and via longing in to check.
Anyway, on Monday, the screen icon was showing a bit over 2 Gb had been used (cycle ending on the 12th), and later that day (7th) I got the alert text indicating that I'd reached 75%.
I took note of this, and decided to limit how I would use my Xoom so as to avoid going over.
But, Tuesday, I got the text alert that I'd reached 90%, and a check of the widget icon and logging in showed my usage at 2.77 Gb. I put my Xoom into Airplane Mode until I was at home, and my WiFi connected (I made sure that it was using WiFi). I didn't do a great deal with it that would have required much data transfer, even though in WiFi mode.
However, this morning, when I arrived at work (no WiFi, so in 4G) the icon indicated that I'd used 3.055 Gb - over 300 Mb more than when I'd shut-off my 4G/3G usage by going in to Airplane Mode outside of WiFi range. I was perplexed and concerned. I logged in, and sure enough, I was over-limit. I used it for a short while, then put it back into airplane mode (a bit concerned that something was amiss).
A short time later, I turned the 4G back on, and found the data usage had increased to 3.154 Gb – nearly an additional 100 Mbytes (without my even using my Xoom).
I put it back into Airplane Mode, and called Verizon to try to figure out what was happening.
I was eventually connected to someone in tech support, and after explaining what had been happening (turning 4G back on found my usage had gone up to 3.188 Gb), without my even asking if it were even possible, he quickly told me that it was not possible for data usage to be “stolen” (and I neither had tethering enabled, nor the Bluetooth on).
I continued to explain that I was not using my Xoom any more than normal (less, in fact); and he came to this answer for what might have been going on (drumroll, please…):
Delayed Data Usage
He went on to explain that “they see this happen all the time”, and that there can be these “delays” in tallying-up data usage that can extend back 90 days.
I argued that over 400 Mb seemed a rather excessive amount to have been “backed-up”, and suddenly pushed through.
He agreed, but said that there was nothing that could be done.
I have insufficient understanding to argue the point any further, so it seems I will have to accept that I will be charged for an additional 1 Gb (okay, it’s only $10, but it the ****** principle of it!).
So, what I’d like to ask of you all is, has anyone else ever heard of this “Delayed Data” or had something similar happen to you?
I concerned that this large-scale unexplained data usage will continue, and I’ll end up getting hit for even more overages, and I’d like to be better armed to argue my case should that occur. Any explanations of this would be greatly appreciated.

I actually talked to the Verizon rep about the automatic updating of apps (I beleive that I have it turned off for all my apps).
Now, I do have the Eye-Fi app which loads photos from my camera to my Xoom, but the option to upload those photes to Eye-Fi's web site is set to only happen when connected to WiFi. I did take some photos ove rthe weekend, which loaded to my Xoom. but, even if the Eye-Fi apps had ignored the WiFi-only setting, and uploaded them over 4G, it would have amounted to less than 100 Mbytes of data.
Obviously, so apps simnply do their own thing and send and recieve data without user input, but I've had these apps for months, and this sort of thing has never happened before.
One possible app that I was concerned with that might be able to account for such large amounts of data if it were in some rogue behavior would be Netflix, as movies would obvioulsy be very large data files. But, I have no indication that it (or any other app) has simply downloaded such large amounts of data without my knowledge. If anyone knows of apps which might go rogue in such a way, I'd ertainly like to know about them.
Since I didn't include EVRYTHING in my first post, I'll add a bit more info to consider. I've had my Xoom since Feb 28, so I've already been through a number of billing cycles. My typical data usage has been between 2.5 and 2.8 Gb/mo over all those cysles. And, that amount has often included some heavier usage near the end of the cycle when it seemed clear that I was in no danger of going over.
This months cycle is the first since my Xoom was upgraded to LTE. But, that's the only change. I've been using my Xoom pretty much the same way I have been doing for months. That's why I'm so concerned that there is some more going on than just "delayed data". It's not just that I'm over limit, but that it happened very quickly (from ~2.5 to nearly 3.5 in two days) and is so much more than I'd normally use.
Unless LTE has some unoique quirk to it that it ends up using a whole lot more data than 3G, and more (much more) of that data ends up showing up in this delayed fashion [something that it might be fair to warn user of], then I am concern that ther is something more going on here.

IPhone 5 - Excessive data usage and data "bleed"

We recently upgraded my daughter's phone from a Samsung to an iPhone 5, originally running iOS 6, now running iOS 7. The Samsung (Android) phone used less than .5 MB per month, whereas the iPhone 5 will consume that much data in one day. About 80% of the phone's usage is on WiFi, and is only actively used on the cellular network less than an hour a day. However, the phone and the Verizon data usage log show data being consumed even when connected continously to wifi.
With help from a Verizon representative, we turned off location services, closed all background apps and stopped automatic updates and refreshes, shut off icloud, email, and anything else that could possibly be running in the background or consuming data. The changes didn't do anything to slow the usage, and the Verizon reps suggested that my daughter was secretly using her phone in the middle of the night to play games and watch movies. At Verizon's recommendation, we signed up for parental controls, and set them to prevent the phone from being used during the school day, and at night. However, the phone and Verizon continue to show data use in tiny increments 24 hours per day. These post in the Verizon data usage logs about every 10 minutes, and are typically 10-20KB.
Using the parental controls, I set a hard data stop each week so that we could meter her data out over a month's time and prevent overages. It is supposed to stop all data usage on the phone once she reaches a preset limit. She would usually hit the 1GB limit in a day or two, but the phone and Verizon's data usage log show that the phone continues to bleed data 24 hours per day even after the limit is reached and she is unable to use her phone. Verizon can offer no explanation.
In addition to the data bleed, the actual data usage for virtually any activity that required data is substantially higher than what I would see for the same use on my iPhone 4s. For example, a couple of youtube videos played on her iPhone 5 resulted in 0.8GB being used in just a few minutes, vs about 50MB on my 4s for the same videos. Verizon seems to suggest that this is due to the higher resolution and speed, but it seems excessive.
Here's a Youtube video I found that seems to show our exact issue. We've done similar tests on our phone, with the same results.
http://www.youtube.com/watch?v=q9AR2rEFcKk
Although it is frequently suggested that the "fix" for this problem is to turn off cellular, that hardly addresses the problem. It would also mean we have purchased a very expensive iPod.
Is there anyone who can help us address this issue? Verizon has been no help, and does not acknowledge this as an ongoing problem, despite the fact that there are countless articles, blogs, and videos online about the very same issue. We have tried a number of the "fix" recommendations we've found online, but thus far have had no success.

There's something wrong. Have you tried the 4 Rs basic troubleshooting steps?
Restart:
1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414
This article is about battery life, there are a few tips about data usage as well.
http://www.apple.com/batteries/iphone.html
Data settings & usage
http://support.apple.com/kb/HT4146
If all failed, make an appointment with the Apple genius at your local Apple Store and have them evaluate.

Large data usage transfer every 6 hours while on a WiFi network, who is doing this transfer? Is Verizon polling my phone causing this usage?

I have three iPhone 5s. All are using my WiFi while at home. One iPhone is sending data over Verizon's network, not WiFi, every 6 hours or so. The time of this data transfer changes every few days. I see data usage number on my Verizon account ranging from a few kilobytes to almost a gigabyte. Is this due to Verizon polling the iPhone for data usage and billing purposes on a regular basis? And what do these billing numbers mean? Where does Verizon get these numbers? Any running apps while on my WiFi should use the WiFi, not Verizon, correct?

I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
Model: iPhone 5S 64GB. Today I received a notification from Verizon that I had exceeded my data plan. I just went through my entire usage detail report on my phone and separated-out everything that appears to be part of a 6-hour pattern. When I'm at home and most of the time while I'm at work, I am connected to wifi. These data pulls often happen in the middle of the night, when I know for a fact that my phone is charging and connected to wifi at home. Below are the results of the pattern analysis. Keep in mind that I removed all lines that, as far as I could tell, were not part of a 6-hour pattern.
THE PROOF: You sent me three alerts immediately after pulling data from my phone.
The first alert said that I had used 75% of my data plan on 8/11/2014 at 9:45pm while I was at home on wifi. There was a data pull logged at 9:45pm which was part of the 6-hour pattern above.
The second alert stated that I had used 90% of my data at 10:46pm on 8/14/2014; the data log shows a pull just before the alert at 10:45pm.
The third alert telling me I had used all of my data came today while my phone was sitting next to me, connected to wifi at the office. The alert arrived at 12:48pm, the log shows a data pull at 12:48pm.
Screenshots:
How about an explanation Verizon?

Phone data usage not matching verizon usage

Since having my droid turbo, my data usage in my setting has not been matching my usage on my verizon account and another line on my account is having the same issue, right now my phone says that i have used 0.56GB and verizon says i have used 1.03 which is a pretty big difference, the other line on my account that is having the same issue says he has used 0.69 verizon says he has used 2.421 which is a huge difference, i checked the wifi usage for both phones and it seems that the top the data app under wifi usage seem to be making up the difference between the usage in settings and the usage on verizon. I have also seen people online talking about this similar issue which seems to be caused by the phone using mobile data while connected to wifi. I have been with verizon for over 2 yrs and this is the first phone i have noticed this issue with. I have also attached screen shots from my phone to prove this issue. Any help with this problem would be appreciated.
>> Attachment containing personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

If you want to see the report from VZW on your current data usage then you must sign into the VZW website and access your account. Only the VZW website will allow you to see any kind of information on your data usage. The Jetpack itself does not have any data usage metrics installed on it.
I assume that you already know that the data usage report from VZW is only a summary of your actual usage in terms of various sessions. The most information that will be disclosed to you are these sessions, their timestamps and how much data was consumed during that session. If you want the actual statistics for what was consumed then you must setup and maintain your own data usage monitor.

Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)

Recently upgraded my internet service to a Verizon 4G LTE hotspot (Verizon-890L-50DB). First month - no problems - second month - I have 6GB of overage charges. Every time I log in to check email or any other minimal data usage task, I get hit with another GB or more of download usage. My computer is an HP Pavilion Laptop, Windows 7 with NETWORX installed. Networx tells me it is indeed MY computer that is downloading this data and my hard drive is also showing the increases in data.
I've run AVG, Glary Utilities, Speedy PC PRO and Spybot Search and Destroy but found no virus, rootkit or anything on my computer that would explain this problem.
When I use a different wireless internet service, I do NOT see the extraneous data usage.
I contacted Verizon's support team and got no help diagnosing the problem but they did agree to send a replacement for my hotspot device. Hopefully this fixes the issue; then I have to battle with them about the unwarranted $60 or more in overage charges.
Has anyone else experienced a problem similar to this?

I would recomend getting out of the contract before the 14 day trial period ends.   Verizon will charge you an activation fee, restocking fee and one months service, but that is better than being stuck with this mess. I have homefusion and am afraid to use since verizon seems to fabricate data usage. Unfortunately I did not realize this untill after the 14 day trial. Now is will cost me $350 to terminate my contract.
Date: Mon, 18 Feb 2013 21:21:48 -0700
From: [email protected]
To: <Email address removed for privacy.>
Subject: Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB) - Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
                                                                                Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
    created by Lyda1 in Verizon Jetpack 4G LTE Mobile Hotspot 890L - View the full discussion
Exactly the same thing has happened to me. I purchased the Verizon Jetpack™ 4G LTE Mobile Hotspot 890L two days ago. After one day, I had supposedly used half the 5GB monthly allowance. After two days, I am at 4.25 GB usage. I don't stream movies, I have the hotspot password protected, I live alone, and no one else uses my computer. I have not downloaded any large files. At this rate, I'll go broke soon.
Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
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New phone shows high data usage in My Verizon right after purchase - why?

I purchased a new Galaxy S5 yesterday. We looked at "My Verizon" and saw data usage of 470 MB on the summary, but the phone showed 14 MB. I downloaded the data usage details, and they also showed 14 MB. Today her summary shows 1556 MB, but the detailed data spreadsheet cells add up to 162.49 MB. The phone is on wifi only. What gives? My wife has averaged around 200 MB per month for years. Is this some kind of fraud? We got my daughter a new IPhone and go nailed for a $10 data overage within a 24 hours. There were two half-gig downloads, but there is no way to trace what they were, whether some kind of Apple-induced downloads or what. Verizon customer service gave us an extra gig since the store failed to tell us that the data usage was pro-rated. They also failed to tell my wife to set the phone to wifi only until all of the phone's little data-sucking default applications did their updates. I was totally off contract with 5 phones, and just put 4 new little data-sucking piggy phones back on contract for two years for my family. My own phone number 5 will not be with Verizon. Unless they change their loan-shark practices on data charges, this will be my last contract with Verizon. Their customer support folks are great, but I have a low tolerance for a billing system that cannot be audited for accuracy in data charges.

Regarding your second comment, you are dead-on correct. My daughter's last plan was Virgin with unlimited data and 200 minutes of talk. We failed to sit down together and go over the differences. While I was ultimately responsible for explaining the need to turn off cellular coverage at home, I still feel the need to let my Verizon sales rep know to stress this to customers like us who have lived for years with unlimited data plans.
I am taking your advice and pulling the trigger on Republic tomorrow. They have a referral plan that will give both me and my son $19 after the first payment period ends. I appreciate your feedback!

By what time zone does Verizon use to log data usage? When I checked my current usage, there is data used logged in at early morning times and I don't have anyone else who is up at these times.

By what time zone does Verizon use to log data usage? When I checked my current usage, there is data used logged in at early morning times and I don't have anyone else who is up at these times. I also have 1.8+ GB charged to my allowance that I don't understand at all how it is mine because the highest I've ever logged at any given time has been barely 0.5 GB. I'm cruising along at .04-.07 GB and all of a sudden appears a 1.8+ GB deduction/usage and it makes me wonder what the ???? is going on. Is Verizon posting fraudulent usage amounts just to drive up my usage so I have to buy more Gigs?

The time is not the time of actual use, but the time a tower reports the use. The data would have been used anytime prior to that time. Usually, but no always, the usage happened between the time prior and the time reported.
For example:
9:00 AM   1.23 MB
7:05 AM   0.01 MB
1:15 AM 350.03 MB
8:00 PM   23.89 MB
This does not indicate 350 MB was used at 1:15 AM. It really tell you 350 MB was used sometime between 8:00 PM and 1:15 AM.
The times are local time zone as far as I can tell.

Verizon please release a Home Fusion Data Usage Tracking Tool for customers

Just switched to Home Fusion. It works quickly but data usage has gone up dramatically. Why?
In the past, with my MiFi hotspot, I could use Verizon website tools to view usage per session to see when data was being used.
Verizon has no tools for customers to view usage during data sessions on their Home Fusion.
The only tool available is a worthless display of the "packets" used during the current session and the number of hours connected.
We cannot view past data sessions or a measure of mb or gb used for even the current session, let alone past sessions.
Verizon, please release an application that gives customers the ability to see when data is being used by their Home Fusion wireless connections!!!!
You will continue to receive complaints from customers on your forum and by phone if you don't give us the tools we need to see when data is being used at the very least.
My data usage has jumped up dramatically. The only help you'll give is for me to call Tier 2 support and have them list off my past data sessions and the amount of data used. Perhaps I'll call more regularly so they'll get annoyed and get an app for customers to see their data for themselves.
Your refusal to put detailed data usage in the hands of your customers makes me think forum complaints of your Home Fusion using data when all computers are off might be valid and suspect you may be trying to hide a problem with your data usage billing.
How can I dispute my data usage if you won't allow access to more than the total usage YOU claim I've used?
Make this customer tool a TOP PRIORITY. If I'd known data usage would jump and there'd be nothing to document the reason, I'd have cancelled within the 14 days. Wish I was quicker to investigate.

EXACTLYYYYYYYYYYYYYYYYYY! Starting March of this year, My bill has ESCALATED to the $1,000 mark and I'm FED up with their STEALING MY DATA. I have had the box TURNED OFF THIS BILLING CYCLE JUST TO SEE. June 16 was the first day. We had to go out of state so I made sure that Home Fusion box was OFF.. We returned the following night around 1130 pm and NINE GB of data was used on the 16th and we were NOT home AND THE BOX WAS TURNED OFF. THEY CANNOT EXPLAIN, WILL NOT REFUND, ETC.................. BeckyInEastLeroy

Data Usage charges, 5C Verizon FaceTime?

I'm confused since I had thought that FaceTime didn't use data that I would be charged for. But I see that setting has enable cellular data for FaceTime.
Back in March I made a lengthy call to a friend in another state & after awhile switched to FaceTime. I am on Verizon w the More plan w 250 MB data allowance.
I got notice of my bill & it shows a huge overage in data. So I am truing to figure out why. I remembered that lengthy call & my phone shows it as 2 hrs 29 min (442 MB). I guess that must have been the reason, but I was unaware that would use data. Mo before data was 121.19, months before that 80.52, 67.84, 59.04, 107.73
Most of the call was inside where it should have been using my wife. But I also decided to walk outside to show my friend around where I live (we both used to live in CA & now have moved to different states). My wifi doesn't extend much outside--not even to my car & I went out to the front of our long driveway which was definitely out of range of my wifi.
But then after walking around the area & went back inside & most of the call took place inside in range of wifi. So, would it have switched to cellular data when I got out of wifi range & then stayed using cellular data even after I was back inside?
In my usage, I see a call showing 5 min at that time. Wondering if that was before I switched to FaceTime?
Also, after awhile, I decided we didn't need to still be on FaceTime & looked to try to turn it off but didn't see a way to do that.
So I'm really confused how this works?
In addition, I had previously entered the log in info for the wifi at my office. Not too long ago, I noticed that it wasn't connected to the wifi there, so wondering if it lost the log in when I updated iOS? Or why it would forget a previous wifi log in that I should be using all the time?
Also, I do have my iPhone set up w my iPad mini as a mobile hot spot but it is turned off. It sees that when looking for a network, but am I correct in assuming that it since it is turned to off, it won't use it until I turn the function on?

CBearsDada wrote:
I have the following "Usage Type/Event Description" on my detailed Data Usage Charges screen:
PAYGO $1.99MB 3G HNDST356
I understand that this is the $1.99/mb usage rate, but is there anyway I can found what this was (mobile web, etc). I'm trying to get a handle on my daughter's charges and this keeps popping up every month. Does Verizon charge her line whenever someone sends her a text with data attached?
Thank you for your inquiry. Adding to what was stated, the message from above about PAYGO $1.99MB 3G HNDST356 sounds like its referring to the Backup Assistant. As long as that line is registered on My Verizon, a limited one credit of $1.99 should be reflected on the billing statement once per billing cycle. Please review your billing statement carefully to see if the credit is present. Also, data usage is not based on whether or not a phone was touched within the last couple of days. Its based upon if any data usage was incurred from the beginning of a bill cycle that goes until the end of the bill cycle. In other words, you can use data 3 days after a bill cycle started and then not use any data at all for 2 days afterward. The two days of not using data does not eliminate the 3 days that data was used. Data attachments are not used in text messaging but in picture messaging or email. For example, you can send a picture and attach another picture to that same message for it to go to someone. As long as you have a unlimited texting/picture messaging package on that line, it should not be billed for that message with the attachment.

What data count is accurate? My Verizon, #data or usage text/email alert?

Hi,
I'm back with Verizon after 2 years with Sprint.   With Sprint the three lines never I had (two iphones and a HTC android phone) never exceeded 2gb so I opted for the 2 Gigabyte data plan with verizon. Now I have two iphones and one Galaxy S3. The way the phone are used is about the same....or a little less since now my mom's iphone runs off her wifi when at home. The other two phones run off my home WiFi, plus I typically work at home. The 2nd Iphone is my business cell, so its use is primarily for calls and a few emails.
I monitor the usage ever few days using my verizon and the vz website.    Yesterday those counts showed 1.64 total usage. However I received text messages and emails last night saying I used 90% of my limit.   This morning I went jogging (and used Pandora). I received another text/email saying I had gone over my data usage. I immediately checked the verizon app and website, and I was not over. There are just two days left in the billing cycle. I checked the my verizon app, my verizon website and #data just now. They all show 1.78, which seems accurate. Also online the last activity logged was less than an hour ago and included data from my jog earlier.
So, how do I know if I'm really over.....or just being suckered into upgrading.? Is the text/email alert accurate? I've read several posts on this forum and others suggesting #data and the vz website are accurate and the texts are bogus. Others claim my verizon show no overage but their bill does.
Any helpful responses will be appreciated!

    I can understand the frustration of receiving different information about your data usage Gibb13. We appreciate you doing your part to monitor the usage and we can definitely help with the accurate amount. By dialing #Data on your mobile device, you will see the entire amount of shared data used on your account. The amounts you are viewing on your individual phone may be from your line only. You will need the entire amount used by all your lines which are higher than your individual usage. You should also get this information on via My-Verizon. We can also confirm the amount used if you contact us by dialing *611 or 1-800-922-0204. You can also send us a private message here with your name and number and we can call you to discuss the usage and help with changing your plan. Here is a list of current plans so that you can prevent overages on your bill http://bit.ly/xdDajD .
KInquanaH_VZW
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About to buy ipad2, Verizon aircard is already built in to my notebook - can I share that Verizon data plan with my new Verizon iPad2?

I am about to buy an ipad2. I already have a Verizon aircard built in to my SONY notebook - can I share that same existing Verizon data plan with my new Verizon iPad2? I would rather not to have to buy a second data plan.
Thanks for your input

No.
If your notebook can be set up as an adhoc WiFi network or HotSpot you could use that instead of activating the plan on the iPad 2.

No verizon data usage ipad2

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