No "Victory can be Pre-Order Bonus" not showing up?

I've pre-order quite a few games from your $10 in Rewards Points promo.  I'm just writing to say that two games I pre-ordered and picked up have the base points applied but when I look at the details there is no mention of the 500 bonus points.  The games are Halo Master Chief Collection (ordered on 8/12/2014) and Assassin's Creed Unity (05/05/2014).  These were both placed on BestBuy.com.  If you could give me some clarification on this issue, I'd appreciate it.
Thank you

Hello hollywoodhags,
I wouldn't worry just yet! It can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on BestBuy.com on/around the date you placed your order. If you don't see record of your bonus certificate after that 15-20 day window has passed, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for purchasing your copies of Halo: the Master Chief Collection and Assassin's Creed: Unity with us!
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Victory Can Be Pre-Ordere​d not showing in my purchase history

    I pre-ordered Call of Duty: Advanced Warfare last week, for the Xbox One, but in my purchase history, it does not show the 500 point "Victory Can Be Pre-ordered" bonus A.K.A. the $10 reward certificate you would recieve for pre-ordering the game. I was curious why this is... I pre-ordered Sunset Overdrive, and the victory reward bonus shows for that game.  Both were in the $10 pre-order reward section. Any help?

    Hello Jeramiah,
    It typically takes 15-20 days for base points and pre-order bonuses to post, so you won't necessarily see an entry for your Call of Duty: Advanced Warfare purchase quite yet. The points associated with the pre-order bonus certificate may also not appear as pending and instead simply be available for use at the end of that timeframe.
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  • "Victory can be pre-ordere​d" missing points

    on Oct 23rd i preordered two games on bestbuy.com.  Sunset overdrive (xbox one) and Call of Duty: Advance warfare (PS4).  Both games were eligible for the "Victory can be pre-ordered" bonus points yet when i look at my purchase history it would appear that only sunset overdrive received the bonus points.  
       I had sunset overdrive delivered to me by mail.  Call of duty, I chose to pick up at a store.  I tried to call 888 best buy, but 888 best buy is just horrible.  Everytime i call its over a 20 minute wait, I get someone who barely speaks english and after 30 or more minutes of trying to explain what im calling about the representative tried to tell me that because i preordered both games on the same receipt that only one game gets the bonus points.  I debated that i am able to preorder as many different titles as i like on one receipt and as long as they are eligible for the promotion i should get it for each one. she then stated she would "transfer" to the elite plus hotline which resulted in the call being disconnected.  
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    Hey OmarMendez,
    Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
    I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Didn't receive Victory Can Be Pre-Ordered points

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  • Shadow of Mordor Pre-order bonus not received

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     Private Message

  • Pre-Order Bonus Question

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  • Help with pre-order bonus Castlevani​a Lords of Shadow 2

    I recently placed an online order for Castlevania Lords of Shadow 2 but it was cancelled almost immediately from bestbuy.com itself for some reason.  I'm really trying to lock in a pre order bonus with this game and I am unable to go the store personally today and pre order.  I was hoping that the proof of placing an online pre order was enough to get the bonus if I go to the store tomorrow and buy the game regularly.  Like I said I can't make it to store today, and really wouldn't want to drive all the way over there to pre order then come back the next day to pick it up if i could just make it one trip instead.  Please respond quickly as I'm weighing in my options with gamestop and amazon at this moment if you guys won't allow this.

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  • Nba kevin Durant pre order bonus

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  • Pre order bonus $10 bonus

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    Hi there SomethingNanika, 
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