No video and only sound when playing itunes store video on Mountain Lion

Hi everyone,
Since I upgrade to Mountain Lion, the video on iTunes Store (with the last iTunes version 10.6.3.) doesn't show any video but only audio.
On the video screen there is just a mosaic of white and grey square.
I tried to reinstall iTunes, but it doesn't change anything.
Could you please help me on that.
Thanks.
W.

Exactly the same issue now. Did you solve it?
Thanks for letting me know how!

Similar Messages

Crackling and popping sound when playing music and watching youtube videos

there is a crackling and popping sound when i watch videos on youtube or play music/videos using vlc media player and windows media player. recently it has gotten to a point where it happens when windows is starting up or even when the laptop is required to play a sound for example when i plug in a removeable hardware such as thumbdrives

Hi @donnabail ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP 2000 Notebook and getting a buzzing or popping sound while playing music and watching Youtube videos. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook that might have caused this.
You can try this
1. Right click the Speaker icon in the bottom right corner.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
What happens if you right click on the video while playing a video and take the check out of hardware acceleration. Shut the browser down and restart the notebook.
Have you checked for an update on the Active X.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

High pitched crackling and scraping sound when playing videos

I just got a video iPod, loaded a couple of TV shows that I bought through iTunes, and tried to play them. I get a loud, high pitched electronic crackling and scraping sound during playback. The music I louded plays perfectly, so what is the problem here?

Thanks. I'm planning to go there this morning. I just bought it yesterday, so they need to take care of it. I did try reloading the videos, but with the same result.

HT4352 I cannot get any sound on my iPad when home sharing, yet do have sound when playing iTunes that I have loaded, please help?

I cannot get any sound on my iPad when using the remote app for home sharing, yet do have sound when I play iTunes that I have loaded on my iPad, please help?

You were on the right track. You got the connect to iTunes screen and you ended to use iTujes to restore your iPad. Try recovery mode again.
Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.

Why do I get a black screen and no sound when playing video in iTunes 8?

Just downloaded the new iTunes. I don't have any video playback when I click preview in the store. No video when I try to play anything that I've already downloaded. The play cursor moves but I have a black screen with no sound. I'm hoping this is just a temporary glitch.
Any recommendations? I'm using the latest version of Leopard 10.5.4 on an Intel iMac.

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

Why when using keynote on my i-pad do I have no sound through the i-pad speakers and only sound when I plug in external speakers or headphones?

Why do I get no sound through the i-pad speakerts when using Keynotes but when external speakers or headphones are plugged in sound is there. Also how do you get back to the program page when in play mode on i-pad?

Whoa, I found the answer by clicking on one of the questions in the "More Like This" box to the right. I do wonder how to find that box before posting my dumb question. The answer turned out to be checking the youtube volume control. I turned that up and it solved the problem for Comast as well.

Why Only when playing iTunes I have no audio, no sound?

Why Only when playing iTunes I have no audio, no sound after setting up Apple TV? Worked fine before that.

I had this problem, too. It was on my phone, though, but it seems to be a problem that many people have.
I have fixed it. It cost me 99 cents.
My phone said I had 247 photos/videos. Itunes said I had 1700+. Both said that Photos & Video were taking up 10.8 GB of storage.
On my phone, I went to Settings --> iCloud --> Storage --> Change Storage Plan
I selected the 20GB plan for $0.99 a month
Then, I went to Settings --> iCloud --> Photos
I enabled My Photo Stream (slider to the right/green)
Then, I got on WiFi. I don't know how long it took, certainly not long enough to upload gigabytes of data, but I saw that my Photos & Camera app was using a far more reasonable amount of storage (1.3 GB, rather than 10.8 GB). I checked this by going to
Settings --> General --> Usage --> Manage Storage
Because I don't want the 20GB iCloud plan, I went back to
Settings --> iCloud --> Storage --> Change Storage Plan --> Downgrade Options (at the bottom)
... and I selected the 5 GB Free plan again.
Now for a little rant.
I am very unhappy that I had to give Apple one thin dime to have this fixed. After spending a couple of hours trying to figure out why I can barely use any storage on my phone, I had to pay to fix it. Ridiculous.
I still enjoy using Apple products, but I enjoy using them less and less over time. Not only is every release of iTunes less usable than the previous one, the last one wouldn't even install on my machine. That was about another six hours lost trying to figure out the problem.

HT4623 I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine

I have just finished the upgradation to an iOS 6.1.3 and have lost sound in Music and Videos. I am using an iPhone 4S. My iPhone doesn't produce sound when playing Youtube or local camera videos. However ringtones and notifications sound works fine.It is quite strange as well. Have you encountered this issue before?If yes then what's the solution?

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

No sound when playing music and video on the new iphone 3gs (32gb)

I have a problem with no sound when playing music or watching video both on the ipod part of the phone and when watching youtube videos, all other sounds are working fine on the phone(eg Apps, phone calls/rings and system sounds. If i reset the phone everything apears to work fine again for the first minute or so but when i stop a video or tune for a second and try going back to it, the sound is gone again. All settings are fine. Anyone having the same problem or any idea how to fix it?
Thanks

You could try either a Backup Restore or a Clean Restore. I usually do a CR with MobileMe as the restore source. Afterwards I reload the music, videos and apps.
It could be a sound playing bug like the Bluetooth bug that bites me now and then (audio stops and goes once in a while, audio gaps in the video if the video is paused, and videos recorded have the audio very quiet).

Hp stream 13 buzzing sound when playing music and watching videos/movies.

I recently bought my HP Stream 13 and everything was fine. Suddenly, whenever I watch or listen to music online and offline, I get this buzzing sound from my speaker. Even through my headphones and when I connect to a TV Monitor through HDMI. It's really gettting annoying. Please help.

Hi @21coldones ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Stream 13 buzzing sound when playing music. Have you restarted the Notebook without the headphones and external HDMI removed?
Here is a link to resolve headphone and speaker issues in Windows 8. Using the Microsoft troubleshooting tool to be the most helpful.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.
Hope this helps with the sound.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

The sound on my G5 imac disappears when playing itunes

The sound on my imac just cuts out when playing itunes. If I press the Sound Increse or Decrease button on the keyboard it comes back - for a while !
The problem doesn't seem to be affected by anything else running.
The only thing that does seem to have an effect it is the volume - the lower the volume, the oftner it happens.
Anybody help me?

One thing that helped was getting a toothbrush and scrubbing the dock connector on the phone. I scrubbed the connector and used compressed air for about 1/2 hour till the connector looked much cleaner. An Apple employee told me that the pins on the phone had a little corrosion and sand. The problem hasn't gone away completely, but has been significantly reduced. I'm going to hold out until my contract expires after which time I'll switch to an iPhone5 (or newer) or Android phone.

No sound when playing youtube videos

I have run the troublshoot and checked for upgrades for my sound driver and I still have no sound when playing a youtube video.
I can listen to radio over the internet fine.
My laptop started doing this about 2 months ago when I was trying to finish my finals for class.
Running windows 8. computer only a year old.
HP Pavilion g7 notebook PC
D1C20UA#ABA

tcole2014 wrote:
Tried this option several times and it did not make a difference.
This solved my problem:
In IE, go to Internet Options from the Tools drop down.
Click on Advanced.
Scroll down to Multimedia.
Look for unchecked box for 'Play sounds in web page'
Check the box.
Get out of settings and IE altogether.
Now try IE and see if it works.

I have no sound when playing music but ringtones and speak phone works!

I have an iPhone 4s and all of a sudden I cannot hear any sound when playing music or watching tv etc via my phone but I can hear my ringtone and text etc and I can also hear calls if I place them on speakerphone!
I have performed a hard reset and also plugged my phone into iTunes but this still hasn't solved the problem.
Unfortunately my phone has a cracked screen....totally unrelated to the sound problem as everything was working fine after I dropped the phone, however, as I have been informed, this has now invalidated the warranty from apple, even though I am not asking them to fix the screen, just the speaker, therefor I am not entitled to a new phone from apple! Anyway.....if anyone out there can help me in anyway, or can suggest anything that I can try to fix this problem, please, please let me know.
Many thanks in advance.

My headphones work by the way.
Also, when I try to increase, or decrease the volume when playing music or trying to listen to something....even my videos, the buttons on the side do not adjust the volume or attempt to adjust it. I have gone into settings and sound and made sure my phone is not on mute and made sure the setting is checked so that the buttons on the side control the volume! I just don't know what to do!

My itunes loses the sound when playing through TV/receiver

My itunes loses the sound when playing through TV/receiver. It is my 2nd Apple TV, I have a Mac and PC and I have used 2 different receivers. Any help? If I start the music through Apple TV is doesnt skip but then I cant have it playing through computer at the same time. It amazes me how these littles things arent fixed yet.

I have almost the exact same problem, except that mine is without the iTouch. My itunes is working perfectly - uploading music from CD's, searching for music, syncing with my iPod classic. However when i ask it to play any music it will say that it is playing yet not only will no sound come out but the timer bar will not move either. it is the same with music in the itunes store and happens regardless of what else is happening on my laptop.
i know my sound works fine with all other programs, and i read on another forum that 'repairing' itunes through the control panel fixes it, however this is not the case.
Any suggestions would be greatly appreciated.

No sound when playing music iPhone 4s and not charging right on some chargers.

No sound when Playing music on iPhone 4s and issues charging on some chargers. This below worked for me - Thanks.
No sound only when playing music. 2013 11:05 PM. My wife had the same issue with her iPhone 4. The volume bar was grey inside the music app and the volume buttons on side of phone didn't work. Cleaned out the charging port using rubbing achoal and a Q-Tip.

Hi
I have the same problem. iPhone 4S with newest update. No sound while playing music (grey volume buttons). No sound for alerts e.g. incoming SMS.
Total reset does not help. Restore from iTunes Backup helps, but sound only available for some minutes (can play music direct form iPhone, without ear-phone)
Issues is still open. All contact cleaned (ear-phone etc.)
Please help.
With kind regards,
Swiss JFK

No video and only sound when playing itunes store video on Mountain Lion

Similar Messages

Maybe you are looking for