No video during call

When I make a call, I have audio but not a video .Please I need help.

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Similar Messages

IPhone 5s - Microphone During Calls

I received my new iPhone 5s today and have encountered an issue. When in the phone app, no one is able to hear me during calls. If I switch to speaker mode however, my voice will be picked up. I've also tested with Siri, and my voice is being picked up there without issue. There was also no issue with my voice being detected in Facetime. As far as I can tell this issue only exists during phone calls without the speaker on.
- I've upgraded to the latest version of iOS hoping that might resolve it, but no luck.
- Also, I've tried turning off the noise cancelation feature, but again with no luck.
Has anyone encountered this issue before? What steps would you recommend for resolving this?
Thanks!

Hey MKick,
I have found something that may help you fix this problem:
http://forums.macrumors.com/showthread.php?t=1483567
Hope it helps

IPhone 4s earpiece very quiet during calls, but normal in Voice Memos.

My iPhones earpiece is really quiet during calls, but I'm loud and clear on the other end. It's also weird because if I record a message in Voice Memos, and I play it through the earpiece, it sounds fine. I'm in 5.1.1, Jailbroken (shouldn't make a difference) and I even poked a hole in the little earpiece grill, which didn't help and didn't hurt. And yes, the plastic piece is gone, I've had this phone for close to 5 months.

Mine also has this issue. Its the 64GB version. It's happened twice now. After about 5 mintues the call quality degragates and it sounds like i'm in a wind tunnel. The person on the other end also hears this and it is no longer possible to hear each other. Both times i've been using the new headphones provided with the 4s. I've done lots of searching on this issue and only found your thread which leads me to believe its not a common problem. I'm just not sure whether its a firmware or hardware issue but as nobody else has this issue its more than likely a hardware issue! :-(

IPhone 4 Mic & Speaker not Working during Call

Hello All,
I have iphone 4 and it was locked on at&t and was running ios 5.0.1, now i have unlocked my iphone and now i am using ios 5.1.1. But i have a problem, when i call someone i cant hear anything "no dial tone sound and no sound during call" & speaker mode is also not working and nor the person cant hear my voice. I also tested on my another phone but same problem.....
So can you tell me is this a hardware problem or software problem ?? and yeah i can record voice memos and i can listen my memos with speaker on and off
Waiting for reply....

Do the basic troubleshooting steps described in the User Guide:
1. Reset iPhone (no data loss): Press both home and power buttons for at least 10 seconds, releasing when the Apple logo appears.
2. Restore in iTunes using a backup
3. Restore in iTunes as new, without using a backup.
If restoring as new doesn't help, there is a hardware failure.

Low quality sound during call

Hello,
Since the iOS 7 update that I've been noticed that the sound quality during calls is very poor to others, almost like I speaking away from the iphone without speaker, regardeless I keep earing everything loud and clear!
I've already tested with other iphone 4/4S/5 iOS 7 users, and also running different iOS versions, as well as other phone brands, and the problem maintains!
Upgraded to 7.0.3 today, despite the improvement/enhancements/bug corrections list dont mention any issue addressed to this problem, hoping to solve the problem, but nothing change, its pretty much the same as before!
All settings are at the max, and also perform some tasks as suggested on apple support forums like tweaking the accessability options, by turning noise reduction off, but still the same!!
My S/N is C34JPLSTDTWF.
Hope I had described accuarately, in order to you perform the correct troubleshoot for this, this if you ain't already done it!
Best regards,
Pedro Sousa

This happened to me as well and I confirmed others are experiencing same speaker/mic/bluetooth issues with both 4S and iPad 2, 3. Applied the updated patch yesterday, things are worse because now I have NO sound via the speaker. What's the FIX?!

System failure, during call of function module RSWR_RFC_SERVICE_TEST

Hi Team,
     I am working with BW and Portal Integration, with the Netweaver
2004s SP 11 version. I have a issue when i run the RSPOR_SETUP program
to test the configuration.
The error is on status 5 and 12, i get the following error:
System failure, during call of function module RSWR_RFC_SERVICE_TEST,
and when i enter at the dev_jrfc.trc log file, i have the following
error:
Exception thrown [Tue Jul 10 16:12:16,687]:Exception thrown by
application running in JCo Server
java.lang.RuntimeException: call FM RSWR_RFC_SERVICE_TEST to ProgId
smxpedvc_PORTAL_EPD on host smxpedvc.grupoempresarialangeles.com.mx
with SSO not authorized: No login module succeeded.
        at
com.sap.engine.services.rfcengine.RFCDefaultRequestHandler.handleRequest
(RFCDefaultRequestHandler.java:79)
        at com.sap.engine.services.rfcengine.RFCJCOServer.handleRequest
(RFCJCOServer.java:156)
        at com.sap.mw.jco.JCO$Server.dispatchRequest(JCO.java:7785)
        at com.sap.mw.jco.MiddlewareJRfc$Server.dispatchRequest
(MiddlewareJRfc.java:2405)
        at com.sap.mw.jco.MiddlewareJRfc$Server.listen
(MiddlewareJRfc.java:1728)
        at com.sap.mw.jco.JCO$Server.listen(JCO.java:8145)
        at com.sap.mw.jco.JCO$Server.work(JCO.java:8265)
        at com.sap.mw.jco.JCO$Server.loop(JCO.java:8212)
        at com.sap.mw.jco.JCO$Server.run(JCO.java:8128)
        at com.sap.engine.core.thread.impl3.ActionObject.run
(ActionObject.java:37)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sap.engine.core.thread.impl3.SingleThread.execute
(SingleThread.java:100)
        at com.sap.engine.core.thread.impl3.SingleThread.run
(SingleThread.java:170)
Could you help me to solve this issue.
Thanks so much.

Have you checked the user that is used to connect from J2EE back to ABAP?
I had a similar problem, went into the Visual Administrator and found the incorrect password (or possibly outdated password) was being used to communicate back to ABAP, and updating that sorted out my problem.
Hope this helps.
Cheers,
Andrew

IPhone 5c IOS7.0.3, other people can no longer hear me during calls unless I tap into speaker mode and back?

Hi,
I'm currently using an iPhone 4S, but my partner has just bought an iPhone 5c. A while ago, before the IOS7 upgrade, my phone would for some reason act as if I had clicked mute during calls. Nobody would hear me, but I could hear them perfectly. The only fixes were to hang up and recall them back, or to switch it to speaker mode and back again. Very annoying. However, after updating my IOS, it suddenly stopped doing this. It was fixed, I was happy, game on.
But recently, my partners phone which was working perfectly fine before the new IOS7.0.3 update, has developed this problem. Exact same issue, exact same solution. I wouldn't mind so much, but shes bought this phone in the last month, its a brand new phone, new software, new model... It shouldn't still be doing this! Whats worse is that when driving, its very dangerous for her to have to keep switching between speaker and not just to get her phone working. (She drivers with the phone in a cradle with hands free on).
This issue is... Annoying. I've found that its not exactly a rare thing, and that a lot of people have had it for quite a while, but the only solution I've seen is to open the back of your phone and cover a certain part with paper/cardboard... Not exactly what we want to do is it.
Does anybody have any advice or a solution to this, as I'm going a little crazy trying to reset everything and fix it!
Thanks in advance!

Same issues here. Sometimes during outgoing calls, people cannot hear me at all, even when the signal strength is good. Only solution is to soft reset the phone. A couple of times the person could hear me for the first few seconds of the call then it dropped completely.
I also experience the issue with the 3G data as you described (I think they are related... i.e., when the 3G data isn't working, the issues with outgoing calls exists too). The phone will just randomly seem to lose it's internet connection, even with full signal strength. Soft reset/toggling airplane mode fixes this.
I called Apple support; they asked if I was covering the microphone during outgoing calls (as if I'm that stupid). Come on Apple, I have a University degree in Computer Engineering, don't insult my intelligence! They then asked me to restore the phone (which I already did). Next solution they offered me was to replace the phone by sending me a new one first (at a cost of $35), or I could send it back and be phoneless for a week while they send a new one (which is not an option for me). I also put on a $30 Invisibile Sheild so if I exchange it, I already lose that. I believe the issue is not with the hardware, since the microphone seems to work just fine. Given that it is intermittent like this, it seems there's a software/firmware error somewhere that gets the phone into a bad state.
Very disappointed that the $800 phone I just bought functions worse for phone calls than the Nokia brick I had 8 years ago.
If anyone has a permanent solution for this that doesn't involve exchanging the phone, please let me know.

Errors occurred during call of function module BUPR_EMPLO_DELETE

when distributing employee data from (HCM) to (CRM) there is an error that appears in relation with the settings for the Business Parner:
"Errors occurred during call of function module BUPR_EMPLO_DELETE
Message no. R11335
Diagnosis
The business partner BAPIs were called up incorrectly. The indicator IV_X_SAVE was given differing settings when the modules were called.
Within a LUW, the indicator must be consistently set or not set.
System Response
The indicator IV_X_SAVE should be set or not set once off. Up to COMMIT WORK the content of the field may not be changed, as problems will otherwise occur with the internal memory, thus leading to runtime errors."
This prevents CRM to be updated with the changes. Kindly help me on the same.

Hi Sai,
This is too late to reply this post, but to let everyone know about the issue I am posting here.
Start new UI session and put breakpoint at BUPR_EMPLO_DELETE and check parameter IV_X_SAVE everytime, till you get the error message. The parameter IV_X_SAVE should be same/consistent (either ' ' or 'X') in whole Logical Unit of Work. It should not change in between.
I faced the same kind of problem and found that standard was passing IV_X_SAVE = ' ' and in our custom code we were passing IV_X_SAVE = 'X'. I changed it to IV_X_SAVE = ' ' and my problem got resolved.
You can try the same. Please post the alternate solution if you find it.
Best Regards,
Rahul Koshti

Unable to use the video or call feature on Live Messenger version 2009

Since installing version 2009 I am not not able to use the video or call feature. I am getting the below messages.
1)Your computer does not have a sound card, or a sound card is not selected.
2)Messenger is not available right now. Please try again later. (0x8ac70004)
3)Unable to run audio or video setup from Live messenger
My Laptop is a Toshiba Satallite A105-S4334 model.I am using Windows XP 2002, SP3.What must I do to correct this problem?

Hi abyfate,
Thanks for visiting Apple Support Communities.
You may find the steps in this article useful for troubleshooting your cellular connection:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Regards,
Jeremy

Error code = 601; message="An Error happened during call of MaxDB Tool sdbi

I'm trying to install SAPNW7.0ABAPTrialSP12 and
I did these steps and was able to reinstall without any problems.
1. Run registry clean tool that came with the packaged software
\Additional_Tools\RegCleanTool
2. Then run Uninstall - System/Standalone Engine/Optional Standadlon ......
This is under the Software Life-Cycle Options-Uninstall
3. Check if there are any files located in
\Program Files\sapinst_instdir -
delete this directory
\Documents and SettinsThe specified item was not found.\Local settings\Temp
delete any references to SAP
The above steps helped me to reinstall the Trial software.
Make sure that the system for the install meet the following requirements:
u2022 Operating System: Windows XP Professional (Service Pack 2) or Windows Server 2003 or Windows Vista
u2022 Hostname must not exceed 13 characters
u2022 NTFS-File system
u2022 Internet Explorer 5.5 or higher or Firefox 1.0 or higher
u2022 At least 1 GB RAM (2-4 GB recommended)
u2022 Pagefile size according to your RAM settings.
u2022 Intel Pentium III/1.1 GHz or higher (or compatible)
u2022 30 GB hard disk space temporary during installation - 24 GB permanent
The actual hard disk space required is more than 32GB. It is best to install the SAP directory on a separate drive if possible. Othewise you have to make sure that the drive where you install SAP has sufficient space for you system and the SAP install.
u2022 High-resolution monitor (1024x768 or higher, 256 colors)
u2022 Make sure that no other SAP system is installed on your computer
u2022 The SAP system requires several ports for communication services. Therefore the file %WINDIR%\system32\drivers\etc\services must not include an entry for the ports 3200, 3600, 3900 and 8000. A possible entry can be excluded by using the hash symbol (#). (Note: The entry sapmsNSP 3600 for dialog instances may not exist, as it is set to 0 in Trial versions).
u2022 If no DHCP server is available on your network (which dynamically determines the IP address) or your computer is not connected to any network, you need to install the virtual interface adapter MS Loopback Adapter.
but it's happening the following error :
(Dec 6, 2023 9:32:54 AM), Install, com.sap.installshield.maxdb.maxdb_call_sdbinst, err, An error occurred and product installation failed. Look at the log file J:\sapdb\NSP\log.txt for details.
(Dec 6, 2023 9:32:54 AM), Install, com.sap.installshield.maxdb.maxdb_call_sdbinst, err, ProductException: (error code = 601; message="An Error happened during call of MaxDB Tool sdbinst. Check end of Logfile J:/DOCUME1/Nando/CONFIG1/Temp/MaxDBSAPNWPREV.log")
STACK_TRACE: 22
ProductException: (error code = 601; message="An Error happened during call of MaxDB Tool sdbinst. Check end of Logfile J:/DOCUME1/Nando/CONFIG1/Temp/MaxDBSAPNWPREV.log")
     at com.sap.installshield.maxdb.maxdb_call_sdbinst.install(maxdb_call_sdbinst.java:193)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProduct(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source)
     at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown Source)
     at com.installshield.product.service.product.GenericProductService.installProduct(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installAssembly(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.access$900(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
     at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Thanks,
Nando

I'm trying to install SAPNW7.0ABAPTrialSP12 and
I did these steps and was able to reinstall without any problems.
1. Run registry clean tool that came with the packaged software
\Additional_Tools\RegCleanTool
2. Then run Uninstall - System/Standalone Engine/Optional Standadlon ......
This is under the Software Life-Cycle Options-Uninstall
3. Check if there are any files located in
\Program Files\sapinst_instdir -
delete this directory
\Documents and SettinsThe specified item was not found.\Local settings\Temp
delete any references to SAP
The above steps helped me to reinstall the Trial software.
Make sure that the system for the install meet the following requirements:
u2022 Operating System: Windows XP Professional (Service Pack 2) or Windows Server 2003 or Windows Vista
u2022 Hostname must not exceed 13 characters
u2022 NTFS-File system
u2022 Internet Explorer 5.5 or higher or Firefox 1.0 or higher
u2022 At least 1 GB RAM (2-4 GB recommended)
u2022 Pagefile size according to your RAM settings.
u2022 Intel Pentium III/1.1 GHz or higher (or compatible)
u2022 30 GB hard disk space temporary during installation - 24 GB permanent
The actual hard disk space required is more than 32GB. It is best to install the SAP directory on a separate drive if possible. Othewise you have to make sure that the drive where you install SAP has sufficient space for you system and the SAP install.
u2022 High-resolution monitor (1024x768 or higher, 256 colors)
u2022 Make sure that no other SAP system is installed on your computer
u2022 The SAP system requires several ports for communication services. Therefore the file %WINDIR%\system32\drivers\etc\services must not include an entry for the ports 3200, 3600, 3900 and 8000. A possible entry can be excluded by using the hash symbol (#). (Note: The entry sapmsNSP 3600 for dialog instances may not exist, as it is set to 0 in Trial versions).
u2022 If no DHCP server is available on your network (which dynamically determines the IP address) or your computer is not connected to any network, you need to install the virtual interface adapter MS Loopback Adapter.
but it's happening the following error :
(Dec 6, 2023 9:32:54 AM), Install, com.sap.installshield.maxdb.maxdb_call_sdbinst, err, An error occurred and product installation failed. Look at the log file J:\sapdb\NSP\log.txt for details.
(Dec 6, 2023 9:32:54 AM), Install, com.sap.installshield.maxdb.maxdb_call_sdbinst, err, ProductException: (error code = 601; message="An Error happened during call of MaxDB Tool sdbinst. Check end of Logfile J:/DOCUME1/Nando/CONFIG1/Temp/MaxDBSAPNWPREV.log")
STACK_TRACE: 22
ProductException: (error code = 601; message="An Error happened during call of MaxDB Tool sdbinst. Check end of Logfile J:/DOCUME1/Nando/CONFIG1/Temp/MaxDBSAPNWPREV.log")
     at com.sap.installshield.maxdb.maxdb_call_sdbinst.install(maxdb_call_sdbinst.java:193)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProduct(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at com.installshield.wizard.service.LocalImplementorProxy.invoke(Unknown Source)
     at com.installshield.wizard.service.AbstractService.invokeImpl(Unknown Source)
     at com.installshield.product.service.product.GenericProductService.installProduct(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installAssembly(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.access$900(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
     at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Thanks,
Nando

System failure during call of function module RSWR_RFC_SERVICE_TEST in BW

Hello All,
            I am doing configuration with BW and EP portal when we run the program (RSPOR_SETUP) in step - 12 Maintain User Assignment in Portal = (System failure during call of function module RSWR_RFC_SERVICE_TEST) giving this error SSO is working fine.
RFC connection is working fine with BW and portal
When i execute the FM - RSWR_RFC_SERVICE_TEST it is giving error (SYSTEM_FAILURE) and in Portal side log file it is giving below error.
dev_jrfc.trc
Exception thrown [Fri Sep 05 15:14:57,928]:Exception thrown by application running in JCo Server
java.lang.RuntimeException: Bean RSWR_RFC_SERVICE_TEST not found on host (Hostname), ProgId=EPP_PORTAL_SID: Object not found in lookup of RSWR_RFC_SERVICE_TEST.
        at com.sap.engine.services.rfcengine.RFCDefaultRequestHandler.handleRequest(RFCDefaultRequestHandler.java:138)
        at com.sap.engine.services.rfcengine.RFCJCOServer$J2EEApplicationRunnable.run(RFCJCOServer.java:269)
        at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
        at java.security.AccessController.doPrivileged(Native Method)
        at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
        at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Please help me find the solution.
Thanks
Gurpal

Hi Gurpal,
Please go through the below SAP notes
878455
- Information broadcasting: No portal user exists
814083
- Inf. broadcasting: Changed RFC settings as of NW 04 SP11
1135947 - Bean not found
Hope this solves your problem.
Regards,
Prithviraj.

My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button.

My Lumia Icon goes dark during calls and I cannot access the phone pad to unless I hit the power button. Because of this it makes it tough to put my phone on speaker or type in my v-mail password.

I've been trying to find a common denominator. It happens inconsistently. It never happened before the Denim update. When it does occur, the screen goes black immediately upon answering the call and doesn't come back until the call is ended by the calling party.
I thought it might be the proximity sensor, but when it's working normally I can see the screen go dark when it's at my ear and comes back when I take it away (tried it multiple times). I had Gestures Beta installed. I wondered if that could have an affect so I uninstalled it, but that didn't make any difference. I'm still stumped by the inconsistency. I haven't reset my phone as I didn't really want to go through that...

Issue with Proximity Sensor during calls - Continued v2

This thread is a continuation of Issue with Proximity Sensor during calls - Continued. which was getting too long and causing some browsers to time out. That thread has been locked and the last post links to this thread.
See also the initial thread Issue with Proximity Sensor during calls
Thank you.
Apple Discussions Hosts

rbrylawski wrote:
Goflying wrote:
mbassoc2003 wrote:
I wish that were so. Then they would probably be taking prompter action. But the return rate three weeks in was substantially lower than most handsets at launch and only a quarter that of the 3GS. I suspect the return rate has remained incredibly low and the figures are further slewed down the way by the worldwide distribution that is now in the tens of millions.
At 5% return rate on a product I understand that becomes a 'significant event' that becomes declarable to shareholders, so we know they haven't reached that milestone yet.
a disclosable event is not triggered by a specific stock return level unless apple has entered into covenants re same. Suggest you take a look at sec rules for more info
Still, unless you have insider knowledge, you don't know Apple's buying them back at record numbers. You may be guessing, but you likely don't have proof....
agree. I don't have any proof whatsoever, just a strong gut feeling that all is very much not as rosy in cupertino as it might seem.
For a company whose culture is steeped in phreakery, apple is showing an amazing inability to exert control.
too many screw ups, too many loose ends, too many whacky hires, too many media backlashes - maybe the senior staff went into dumb-mode while steve was away for so long
null

Issue with Proximity Sensor during calls - Continued.

This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.
Thank you.
Apple Discussions Hosts

I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
funny.

Screen becomes non-responsive during calls

Hello:
I am having an occasional, but seemingly becoming more frequent, problem in which the screen becomes non-functional during calls. My immediate impression is of removing the phone from my ear to end a call and the screen not lighting up. Eventually, after I played with the buttons (which may or may not have really helped) the phone lit up. This has also happened when the phone was ringing, making it impossible to take the call.
I am using the most current firmware, but believe the problem began with an earlier version. It just seems more frequent. I cannot reproduce the problem on demand.
Ideas? Solutions?
David

The proximity sensor, which is what tells the phone to turn off the touch screen when the phone is against your face to prevent "cheek dialing", is located just above the ear speaker hole. Do you have a case or anything else on the phone that could possibly be blocking the sensor?
-SB

No video during call

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