NO video on BBM?

Ok i can do video call with my mate - he is on PlayBook calling me. No problem. But my other mate is in Switzerland now, and we can chat on BBM but there are NO video icon in the corner. He is on WIFI and i am on WIFI. I have Vodafone SIM card and he has a Russian megafon SIM. I have my old BlackBerry service on through Vodafone, he doesn't have bis at all. What is the problem? Anyone know?

I know this may be a silly question but does he have a Playbook or Z10? 

Similar Messages

  • How do i save video from BBM to my iphone

    I recently got a video from my bbm contact, how do i save this video to my iphone, the video has fully been recieved?

    received from what your email/text/MMS?

  • Sending video through BBM Z10

    It's allowed only 5 to 7 seconds recording only which equal 6 MB to send it through BBM. ,, Why?? ,, and 5 seconds are not enough

    Because your friends need a Z10 so you can simply do a video chat.
    There has always been a limitation on the video file size in BBM, maybe just send them the video by email?
    -: DrewRead :-
    Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
    "Like it" if you like it.

  • Useful help links for BBM on BlackBerry

    Here are some useful Knowledge Base help articles for BBM on BlackBerry devices:
    Unable to change the BBM Display Picture on the BlackBerry 10 smartphone   
    "A temporary server error has occurred error" may be displayed during initial setup of BBM and BBM contacts appear to have disappeared
    How to identify which version of BlackBerry Messenger is currently installed on the BlackBerry Smartphone
    Using Video Chat, BBM Voice, or BBM Video behind a firewall  
    SMS, BBM or email messages claiming to be from RIM or BlackBerry   
    In some cases a BBM message may fail to send and display a red X   
    BBM conversations do not rotate to Landscape orientation  
    When placing a BBM Voice call, the call remains at the Connecting state for about 5 to 10 seconds and then fails
    Red X when sending PIN message or BBM to a single user, "Service Blocked" 
    When adding a contact to BlackBerry Messenger the contact remains in pending status 
    BlackBerry Messenger broadcast messages appear in black instead of purple 
    Hoax message circulating on BlackBerry Messenger
     

    virusyok wrote:
    i mean when i said formatted  ' i changed user mail adress and device asked me to reset all memory  to accept my mail ' and i did it after that  i cant set up BBM .  there is a sentence on my device screen. it says 'seeting up BBM' but for 8 hours absolutely nothing happened.
    Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
    You might also try connecting to a WiFi network and completing the BBM setup.

  • PlayBook OS version history

    Software update v1.0.8.6067 Dec. 6, 2011
    Includes the following updates:
    Daylight saving time updates for time zones in the regions of Latin America and Australia
    Security update for file sharing issue
     Software update v1.0.8.4985 Nov. 24, 2011
    Includes the following fixes and updates:
    Updated version of Adobe® Flash® Player version 11.1 and Adobe® AIR® 3.1
    Daylight saving time updates for time zones in the regions of Latin America, Australia and Central America
    Updated Bluetooth® and Wi-Fi software to help to improve connectivity
    Fixed issues some users were experiencing with account payments in the BlackBerry App World™ storefront
    Improved synching when restoring applications with BlackBerry® Desktop Software
    Security update for Adobe Flash Player, as noted in Adobe Security Bulletin APSB-11-28
     Software update v1.0.7.3312 Oct. 6, 2011
    Includes the following updates:
    Security updates for Adobe® Flash® Player
     Software update v1.0.7.2942 Aug. 24, 2011
    Includes the following updates:
    Differential updates: smaller download file sizes as only the sections of the BlackBerry Tablet OS that require updating are updated
    Improved Wi-Fi connectivity to WEP networks
    Faster pairing between a BlackBerry smartphone and BlackBerry PlayBook tablet via BlackBerry® Bridge™
    Faster attachment opening via BlackBerry Bridge
     Software update v1.0.7 July 19, 2011
    Includes the following updates:
    Additional language support: Basque, Catalan, Czech, Danish, Galician, Hungarian, Indonesian Bahasa, Norwegian, Polish, Portuguese Brazilian, Portuguese European, Romanian, Russian, Swedish and Turkish
    Improved connectivity and productivity with BlackBerry® Bridge™:
    Zip attachment support
    Enhanced support for attachments: save attachments to a removable SD card or your BlackBerry smartphone's internal flash memory
    Portrait support in Pictures app
    Pinch to zoom in Video app
     Software update v1.0.6 June 20, 2011
    Includes the following updates:
    Support for Adobe® Flash® 10.3
    Support for Adobe® AIR® 2.7
    Security updates for Adobe Flash Player
     Software update v1.0.5 June 11, 2011
    Includes the following new features:
    Facebook® application
    In-app payments
    Performance enhancements:
    Charging improvements: charge the BlackBerry PlayBook tablet when fully powered down and notification if using an incorrect charger
    Language support: French, Italian, German, Spanish, Dutch and UK English
    Video chat enhancements: improvements to boost connectivity and reliability when calling a BlackBerry PlayBook tablet on another Wi-Fi network
    Wi-Fi hotspot detection: makes it easier to get online during the set up process when connecting to a Wi-Fi hotspot
    Headset audio boost: adds an extra level of volume
    Fix for Adobe® Flash® security advisory
     Software update v1.0.3 May 2, 2011
    Includes the following new features:
    Video Chat
    BBM™ over BlackBerry® Bridge™
    Document editing through BlackBerry Bridge
    Home screen browser bookmarks
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

    thanks good to know
    Be a Shepard and not an iSheep.

  • Need help on Pearl 9100!!!

    Hello
    I have recently taken Pearl 9100 and i am unable to play the video files share through BBM. The error message i get is "File format not supported"
    Can anyone help me what does it mean? Do i need to install any video player? 
    Please help.
    Thanks in Advance.

    sa far as I know, you cannot share a video through BBm.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Sharing options?

        On Blackberry How To support videos on You Tube video (42 of 53 time stamp of 2:50-3:00) how come the Z10 on the screen has more options for sharing pictures then my Z10? The one in the video has BBM,BBM Group,Text Messages,Email,Facebook,Connect to Dropbox,Bluetooth,Nfc,Remember and Four Square. My options are only Text Messages,Email,Bluetooth,Nfc and Remember.
    Anyway of adding them?

    Some of these share targets don't appear until valid... for example - do you have a facebook account configured on your Z10?
    Rob is no longer associated with BlackBerry.

  • Voice/video calling over BBM is no longer available for OS 10.3.1.1565

    After updating to OS 10.3.1.1565 for my BB Passport voice/video calling over BBM is no
    longer available. I CANNOT MAKE VOICE OR VIDEO CALLS OVER BBM neither I CAN RECEIVE CALLS
    OVER BBM. I do use voice calling over bbm on a daily basis and I feel like I am now without
    my phone!
    I did update ALL the application offered for the update. Right now there are NO applications
    available for the update - all are up-to-date.
    BB World indicates I use BBM 10.6.4.10. I did REFRESH BB World with no changes. Yet NO UPDATES
    are offered.
    When I select the BBM application in BB World among the list of Installed application it
    says in red color "Unavailable for this device".
    I see some use BBM 10.6.5.10. Are there troubles with voice/video calling over BBM for
    10.6.5.10 & OS 10.3.1.1565?
    Maybe the bug is with BB World that is to be updated itself? But it does not offer me to
    update one.
    Does anyone have an idea how to fix that?
    Thanks!
    Solved!
    Go to Solution.

    I wish I new how to update
    I have purchased yesterday BB Classic for my wife and also updated OS for it.
    BBM works flawlessly with OS 10.3.1.1565 and preinstalled BBM 10.5.15.19. However its also indicates in red that the application is "Unavailable for this device".
    Anyone from Blackberry, would you please suggest how to update BBM in my case?! It is that vital for me.
    Thanks.

  • Sharing Video - BBM or Text must be addressed

    Long time user.  Very happy with the new phone and software.
    I would like to make a suggestion.  As a loyal BB user and fan, I get frustrated when another device can do something my BB cannot....something that makes sense and is needed (I don't care about the add ones and APS I'll never use as a 'BB' client) 
    Sharing Video sucks on the BB, always has and must be addressed.  The new camera is great, but unless my wife takes a very very very very short video of the kids, she must upload it to you tube in order to share it.....she should be able to BBM/text me the video.
    I hope some BB users agree, I'd like to keep my wife in a blackberry (she's always had one also and loves the Keyboard, upgrade to Q10, doesn't use it for business at all)  I'm a shareholder and a fan of the product....but not being able to share video with the push of a button (we don't use You Tube, don't care too) is a good reason for my wife to have an I PHONE......the last thing I want my BB to make me is frustrated and having to upload video to the internet to share it........FRUSTRATING!  Sort it out. 
    The new device does a good job fulfilling the needs of business users (loyal BB users) and has built a platform that fulfills important wants of the current smart phone user (many old and current BB users).  
    Little things like video sharing make a huge difference for the avg smart phone user, the stay at home moms, the non business users, students etc...

    Seriously Csherer
    If you would have taken a moment to read the terms and conditions when you signed up for the forum you would have read that this is a "peer to peer community" where users help other users. BB rarely comment in threads on this forum. This is written at the very top of EVERY page of this forum. Scroll up and you'll see.
    If you want official customer support you need to contact your carrier and ask to be escalated to BB Support.
    If "BB sucks at transferring or receiving videos, always have" then why did you buy one? There are lots of solutions to your problem but you refuse to use any of them. Not much anyone can do for you. What sucks is I wasted time out of my day to reply here with the intent of helping you.
    With an attitude like yours toward other users I doubt you'll find much help on this or any Internet forum.
    Thank you and have a nice day.
    John
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Q10 - BBM Video Dilemna

    I recently upgraded from the Torch to Q10.  Previous advertising of the Q10 and on BlackBerry's website, I should be able to do a BBM Video Chat on my mobile network, right?  But why can't I?  I can only do a BBM Video Chat when I'm in a wi-fi area.  Please help.

    I called AT&T and advised them of the problem but AT&T referred me or transferred me to BlackBerry.  I spoke with a BlackBerry service rep (male), who told me that BBM Video Chat only works on wi-fi. I told him but BlackBerry's website on Q10 BBM Video Screen Share shows and tells that it can work on mobile network, which I should be able to turn On or Off. He said no it's not a feature. Holy Moly. What's the truth?

  • Bbm video or voice call

    Hi, Could anyone tell me why the video or voice call feature on bbm doesnt want to work. I have a friend also with a z10 and whenever i try making a video call to him it says contact is not available for video call, yet all his settings and thing are correct on the phone

    Are both of you on WiFi at the time?
    It could work over the mobile network UNLESS it is forbidden by one of your mobile network providers, OR if you have the BBM app settings to "Allow BBM Calls over mobile networks" disabled. Open your BBM app > swipe down from the top of the app to the settings > scroll down and enable that feature.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM Voice and Video calls not working

    Hi!
    I'm using BB Z3 OS: 10.3.1 and my friend using BB Z3 OS: 10.2.1, we both are using BBM over wifi and our BBM is upto-date but when i'm dailing call, "Connecting to BBM video service, please wait and try again" error apears, why we unable to make voice or video calls? any one tell me?

    The last I read, BBM voice and video is not available in Pakistan.
    I believe it is in UAE.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Problem with BBM voice and video on Z10

    i have problem connecting on my Z10 with BBM voice and video. before it works fine but i think after an update of BBM is not working anymore. the chat sesion works fine.
    i have a second Z10 but that one works fine.
    any solution ?
    THX
    Bryan

    On your BlackBerry10 device:
    Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
    Now, try again.
    Likewise, ask a BBM contact of yours to tell you if your BBM contact has the green icon for BBM voice/video.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM voice and video chat

    Hello Everyone,
      I just bought the bb Z10 and it has been great so far. Yesterday i noticed the bbm video icon had disappeared thus disallowing me to make or recieve a voice or video chat. I have done everything possible to the best of my knowledge including a restart several times. Everyother setting concerning video set-up i have done accordingly. Can someone help out cos this is frustrating

    Has that icon disappeared for a certain BBM contact... or all?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BBM Video

    The other day a friend of mine wanted to test his Playbook video chat so he sent me a text message telling me that he would be calling within the next few minutes, soon after I received his message I hear my Playbook ringing for a Video chat, as I was going to pick it up I then notice that the Z10 was also ringing for a BBM Video, so I answerd with the phone and it was my friend on his Playbook calling, I thought that it was only for BBM to BBM, but it also is good for calling Playbook
    That is great, two thumbs up
    Using the Playbook and the Z10 and the Z30 and loving them
    Martin

    That's sweet that it actually notifies both.
    I have been assuming that the video chat would work on either, but since nobody on my BBM has their Z10 yet I've been unable to test this.

Maybe you are looking for