No video on explorer 11

I have video on firefox but choose to use explorer as my default.   I can't get the video track to work, I can hear the sound track but thats all. What am I doing wrong? I have used the self help to manage add-ons. That didn't fix my problem either.  HELP!   HELP!

You have not stated which operating system is installed. That is always an important piece of information to provide us.
Try using system restore. Do not use System Image recovery unless absolutely necessary. Choose a restore point dated before the forced shutdown.
Windows 7 system restore from startup
Windows 8 system restore from startup
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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