No video on panasonic tx-l32e5b

I have just bought a tx-l32e5b panasonic TV and the TY-CC20W camera for Skype. Ihere is no video. The camera is correctly in USB2 and if I try a test call the red light on the camera goes on but there is no picture. I can only record audio and not see a picture. I have reset, turned everything off plugged the camera into the other USB port and always the same.
Was intending to surprise my wife for Christmas by checking out her nephew and nieces skype addresses and ring them - so no contacts added yet.
Retired and feeling technologically stupid. Any thoughts please?

Don't you just love panasonic "help". I don't have a lot of time at present (family problems) so I went on line to their site and advised them - well before Christmas. You get a number. After 2 weeks I chased - quoting the number. You get another number. This gets repeated without Panasonic ever replying. Five days ago I got the following from Panasonic:
Regrettably, due to some technical difficulties, we have been unable to respond to all of our customers as quickly as we would normally. Accordingly, please accept our sincere apologies if we have not yet managed to provide you with a response.
As it is possible that you have resolved the issue by another means, we would like to confirm whether your enquiry remains outstanding. If so, please simply reply to this e-mail and we will expedite a response to you.If you no longer require assistance, please simply ignore this mail.
Once again we apologise for any inconvenience cause but look forward to being of assistance to you in due course.
Kind Regards,Customer Service Team Panasonic UK
They quote no number so I don't know whether they are responding to the original enquiry or a chaser! Despite replying that I was still waiting and that it was six weeks and counting they have not come back.
I think we can draw our own conclusions just how many people have problems with panasonic kit from that and the "in due course"...
I have wasted £100 on a camera and far more replacing a serviceable 32" TV with another that does not do anything extra...

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Beta forum - that will have to wait then. I've had two attempts to post to it (from different browsers) and both failed. After pressing <submit> to make the post it gives a message "server unavailable" (or some such nonsense).
I tried to post:
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-I already read entirely those threads, but nothing about stereoscopic 3D AVCHD movies through USB port, on Panasonic TVPlasma3D.
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I tried to made a H.264 videoclip, with .MP4 extension, at 960x1080p side-by-side layout, but nothing was displayed, and black screen.
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http://www.youtube.com/user/dhelmly#p/a/u/1/_YtF0c2bmkw
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I am confused!
Help!
Horsepower0171.

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Solved!
Go to Solution.

Just got an e-mail from panasonic. Here is the fix.
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We sincerely apologize for any inconvenience this matter may have caused and greatly appreciate your patience.
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Message was edited by: RedTruck

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No video on panasonic tx-l32e5b

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