No video on preview

I get no video when playing a preview of whenever I try to check the menu.

I have a similar problem - I have added a video background to a motion menu and I have rendered my motion menus, but when I preview I just get the still frame placeholder. The buttons with their highlight graphic work and link ok.
It doesn't play any sound from the video file either, but I assume this is intended. If I import the soundtrack of the video separately as an audio file I can hear the sound playing when I preview.
If I look in the project folder under Sources > Menus I find an mpg file that corresponds to the rendered preview. This video file is correct - it is my original video clip with the buttons rendered on top and it plays fine if I open it in Windows Media Player.
I have tried previewing with and without the 'automatic' option. Also, videos in the main timeline of my movie preview just fine.
I tried creating a new motion menu. In this one I even turned off the background layer entirely in Photoshop, in case that was somehow covering up the video. But as soon as I dropped the video in it made a new background, and this new menu also showed only a still-frame bg.
Other properties of the menu...
I have a Duration of 00:03:03:17 specified (this was set automatically from the length of my video clip)
I have the Loop Point set to zero
I have the Loop# set to 'Forever'
I have no End Action set
any ideas?

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