No video (protected mp4) after purchasing a music video from the store
Hi,
there is a strange problem found with the newest iTunes and (the newest) Quicktime:
If I'm trying to preview a movie , the audio part is playing fine, but the Mac is only showing me a white (or black) window without a video content.
The same problem happens if I'm purchasing a music video from the iTunes store- audio fine, but no video. To track the problem I have exported the video and tried to play it with the QuickTime player: still the same problem.
All other videos and Video Podcasts are playing fine.
It seems that I have problems with protected MP4 files....
Any suggestion to solve this problem?
The same videos are playing fine under Windows 2000 using the newest iTunes and QuickTime, only OS-X 10.4.9 (with all updates) on my G4 QuickSilver Dual 800MHz with 1.25 GB RAM and a Geforce 4Ti is giving me this problem.
G4 Quicksilver 2002 Dual 800MHz Mac OS X (10.4.9) GeForce 4 Ti, 1.25 GB RAM
Downgrading probably won't help; I asked because some people try to use a version of QT too old to play movies and videos from the iTunes Store.
Your system is marginal for the minimum required specs which specify a 1GHz processor or better, but it should at least try to play the videos, though it might not be smooth? Do you have any sort of third-party codecs - Divx, 3ivx, etc. - installed? If so, try removing them, restart the system, and see if that helps.
Regards.
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Hello,
Can anyone tell me....am I able to download music purchased from iTunes store onto a non-apple mp3 device, OR NOT?
I am relatively new to Apple , so am fairly new to the system!
Thanks!You can, but you will have to create a new version of the songs that you download from the store (they will be in .m4a format from the store which your MP3 player won't support).
After downloading a song, go into iTunes > Preferences (command-comma) and on the General tab click the 'Import Settings' button and on the next screen change the 'import using' to 'MP3 encoder' (or one of the other options if your MP3 player supports it). To create a MP3 version of your downloaded song(s), select/highlight them in the Music part of your iTunes library, control-click, and on the popup select 'create MP3 version' (the 'MP3' will change depending upon what you've selected as the type on 'import settings' options).
Creating a different version of songs : iTunes: How to convert a song to a different file format - Apple Support
You should then be able to copy the music to your MP3 player in the same way as you normally do. -
Anyone who can help me find out how and who I contact for anrefund of an app purchase, seems I've been stung like several others and managed to buy an app labelled in smaller print as handbooks for microsoft and nit the package ibthought and feel this is unfair of apple to allow this company to trade on the app store with so many complaints and I certainly am not happy that I have paid £16 for this utter rubbish!,,
Please help :-(FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom -
I or tranfer to my librarypurchased from Itune store a Music app. It is downloaded into intune media/mobile applications. How to get the full album msic/songs into my itunes library or on tomy IPAD? It doesnot open out. Can anybody suggest a way?
If you have a music downloader app (depends on which you have), plug your iDevice into iTunes, go to your device (on itunes), go to your apps, scroll down, and select the app thats holding your music, click on "Save As" (should be located bottom right corner), save the music to your specific folder. Once done, follow through this: Adding music and other content to iTunes and you should have your music on your iDevice music app.
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Is there anything I can do to retrieve the files?
Apple Support simply emails me an article on retrieving lost media. The issue is that the itunes Store contradicts my Library claiming that I haven't previously purchased the itemIt turns out I'd manged to unwittingly 'hide' the series...
Easily fixed by following http://support.apple.com/kb/HT4919 courtesy of King_Penguin
Sd series not found in purchased section or available to download from origional series page.
Still no idea how I hid it in the first place!!! -
When I purchase a movie rental, it automatically downloads to the cloud as opposed to my iPad.
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Thank you!Did you find a solution....very frustrating. Cheers
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I purchased a music track from the store that was 59 pence, after checking my account I found that £1.58 had been taken out. Can anybody tell me why, this is the first time I have used the store, also does the track automatically transfer to your Iphone ...
If you just entered in your credit card, the ITunes Store will put a small credit hold on the account to verify that the card is correct. This charge will be automatically reversed by your bank in a couple of days. See:
http://support.apple.com/kb/HT3702
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I finally figured it out. I had the parental controls restricting videos on my son's ipod. Once I changed the restrictions, the videos appeared.http://www.apple.com/support/itunes/store/download/
Fill out a customer service request, they will respond. I had a problem with my account and Apple was very helpful.
BTW... the store is still down. -
Hello, while back I purchased some music videos , I see them on my purchases but I cannot see the full videos why??? only like 30seconds.
You have just experienced what Apple and ITunes is
designed to do. Prevent you from sharing purchased
music from ITunes. That's the way it is suppose to
work. Now, do your purchased songs play using ITunes.
Play them, see if you get any warning. Next reload
the songs again on your IPOD. Before disconnecting,
locate the songs on your IPOD using ITunes and
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Yes, they do play in iTunes. (And just in case you don't know, I am on my home computer where I originally set up my iPod.) When I hook up my iPod to my computer the songs are there on my ipod, while veiwing it on iTunes, and they play, they just won't play on my iPod. And no, I don;t get an authorization window that pops up when I play the song/video, they play automatically -
I have purchased 11 music albums from i-tunes store and downloaded them on my PC. All tracks downloaded except 12 tracks download and after a few minutes vanish again of my i-pad. How can i get them to stay on my i-pad?
robcharlus wrote:
The old iTunes libraries do not restore any playlists or song counts.
They should you if you do the roll back properly... Opening files from the Previous iTunes Libraries folder in Windows Explorer simply opens the current library. If you don't see the .itl file extension then don't give your copied and renamed file the extention or iTunes will create an empty library rather than using the renamed file.
If you had a complete pre-problem backup of your library you could restore that. On the assumption that isn't possible I have a script called ExportImport that could in principle be adjusted to save the relevant data from a backup of the library database and then reimport that data into the current library. See this thread for details.
tt2 -
Purchased itunes music video will or will not play in keynote?
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Help needed.Welcome to copyright awareness.
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My iMac had a Trojan Horse virus and I had to reformat and install it's OS again. Now I cannot download any of my video's that I purchased from the iTunes store of Amerian Idol in 2009. How could I get them back?
Thanks in advance for your help.We are fellow users on here, you are not talking to iTunes Support here.
Whether a film will show in the Purchased link will depend upon what country that you are in (redownloading films isn't possible in all countries), what studio that they are from (not all allow re-downloading), whether they are still in the store (studios occasionally remove them from the store), and whether you've hidden them or not (hiding and unhiding).
Do any films show in the Purchased link, and do you not have copies of them somewhere ? If some do show but others don't then are they hidden (some might also have been removed from the store or the studio doesn't allow re-downloading) ? If you do have Movies as an option in the Purchased tab and you think that there should be more listed there (and you haven't changed countries since buying them), then you could try contacting iTunes Support and see if they know why they aren't showing
But as with all content from the store you should be keeping and maintaining your own backup copy of them, as there is no guarantee that a content provider won't remove their items from the store.
Message was edited by: King_Penguin -
I have 3 iphones, an ipod touch and an Ipad on the same itunes account. should I have a different account for each device? If so how do I get all my purchases, like music on all the devices?
You can sync as many devices as you want to the same iTunes account, there is no limit. You can have the same content on each device or different content, the choice is yours. iTunes will keep everything straight, by device, including separate backups. I'd suggest giving each device a unique name, to make things easier.
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My itunes account was disabled for some reason. I changed password in iforgot and still didn't work. I could log in and see my music but not make purchases from the store or even redeem an itunes gift card so I set up a new login/account with another email account of mine. On the new account I can redeem my gift card and download items onto my ipad2. Is there any way to move my music to the new account?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
After starting a new account. How do I get my old music back from the first account?
After starting a new account because I was unable to get my old id and password, I would like to know how to get my music back from the first account?
Click here and request assistance.
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