NO VIDEOS will play--youtube or other sites--Firefox 16 and Flash 11.5.502--please help!
problem started after downloading ADBLOCKER PLUS--removed that program, reinstalled Firefox, updated Flash to latest. Still no videos and can't view "photo albums" sent in Shutterfly.
Firefox 16 and Flash 11.5.502. Windows 7
Adblocker Plus is totally gone from my computer--why am I still having a problem????
Thanks, I desperately need help with this......
You can export the bookmarks to an HTML file to have a backup.
*Bookmarks > Show All Bookmarks > Import & Backup > Export Bookmarks to HTML
You should always backup important personal data at regular intervals to prevent dataloss.
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
*https://support.mozilla.org/kb/Backing+up+your+information
You can also use the Profile Manager to create a new profile as a test to check if your current profile is causing the problems.<br />
Then you can still revert to your current profile in case that is doesn't help.
*http://kb.mozillazine.org/Profile_Manager
*https://support.mozilla.org/kb/Managing+profiles
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
You can also try to reset Firefox:
*https://support.mozilla.org/kb/Basic+Troubleshooting
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