No volume during calls and music

I am unable to hear any volume at all during calls - both via the handset speaker and on speakerphone. I also can not hear music when played through the speakers. I have checked that the volume is turned up full. However, I am still able to hear alarms, ringtones and notification tones. I'm hoping that this is some sort of software issue. Is there any way this can be fixed?

Hi jb15, welcome to the community!
Did you check volumes under Settings > Sound & notification?
Also, if you press the volume up key, is the phone set to Silent, Priority or Sound?

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Good Afternoon lopakamac,
If you are having trouble hearing a conversation on your iPhone, try the following steps:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
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Also while you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:
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The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
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Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Last Modified: Feb 11, 2015
Regards,
- Judy

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No volume during calls and music

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