No Warranty for LCD Pixel dead for a new Laptop Toshiba Satellite Pro L300-EZ152​3

Question

Hey,
I bought a Toshiba Satellite Pro L300-EZ1523 Laptop in Oct 2009. In January 2010 My motherboard went dead so I have sent the laptop to the Toshiba Depot Center initially they said they will repair it and send it within 3 - 5 Business day but they took nearly 15 days to ship it back.
Once I have received there is the big surprise. One of the pixel on my screen is dead and I tired calling the Toshiba customer care at 1-800-457-7777 and the transfer the call to Depot center which takes nearly 40 to 50 mins to get an engineer on the call for which we need so much of patients.
Today I requested to transfer the call to the Case Manager and when I told her about the problem she again tells me to call the depot and file a case with them and the UPS for the damage and she also mentioned that there is no warranty covered for the LCD Screen.
But when I shipped the laptop to the Toshiba Depot I don't had any dead pixels. Im tired calling Toshiba can anyone help me out.
Regards,
Prem.

Answer 1

I got problem with my Toshiba tecra A9 laptop. There is thick black line at the corner of LCD, I contacted 2 toshiba service centers but they paased me to the Toshiba support. They said that Toshiba will not pay us for LCD repair and asked me to call toshiba support and ask for their autorisation. I also called toshiba support several times, but they just make me confused. They said randomly some bizzare phrases: the service centers should aks us for autorisation no., LCD did not coverd by warranty, You made a physical damage, contact another service center, we will contact you within this business day...
The reason I have bought Tecra model was that toshiba called it as bussiness class, and offered a 3 years limited warranty!!! But the warranty is a whole fake to cheat with the clients. They even do not care about business and dont understand how our professional life is depends to our laptop. such a shame for them.
They pay some employees to talk with you several hours, just to deny their warranty and don't give you a good service!
I wonder how they calculate the repaire cost of LCD. I already find wensite which offer the LCD just for 95$. There are lots of replacement guide all over internet. I will suggest toshiba that I can service them for LCD replacement for as low as 150$. That would be a good business for me and a big deal for toshiba! At least Toshiba will not loose their clients.
From my side, I will start to aware all student around me at university to never trust Toshiba quality and warranty services and do not risk their professional life with the toshiba product and services! It seems that Dell is going to be the leader in customer services and hence in future market!