No way to download new version of iTunes?

When I go to the iTunes.com/download site, there is no actual way to download version 5.. lots of graphics describing the product, but nowhere to click to download... the blue part of the screen (left side) is just blank...is it supposed to just happen automatically, because it isn't-- everyime we start iTunes it says we need to install the new version, but I can't figure out how. This is so annoying, help, please!

hi david!
this sounds like "no button" syndrome (especially if you've got a blank white area down in the bottom left of the ipod updater page, as well as the blank blue box on the itunes page).
see the McAfee entry here:
b noir, "the conflict apocrypha", 10:07am Aug 18, 2005 CDT
... and also see related posts in the thread by Blandine Catastrophe and btabz.
love, b

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ran diagnostics here are the results... if anyone can help...
Microsoft Windows Vista Home Premium Edition (Build 6000)
Hewlett-Packard Presario F700 (GR967UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D3C70EE5E29DDAC2
Current user is not an administrator.
The current local date and time is 2009-06-09 23:19:03.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce Go 6100
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C07101F5-89CB-4921-9239-F59263AF4FAA}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jun 09 22:30:17 2009
Lease Expires: Wed Jun 10 22:30:17 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {33E3719A-76B1-48B1-9F31-BD3CBF2DBDDA}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-08 09:41:24.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
E: TSSTcorp CD/DVDW TS-L632M, Rev 0A17
Audio CD in drive.
Found 1 songs on CD, playing time 04:24 on Audio CD.
Track 1, start time 00:02:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.1
Serial Number: 7J651R7ZVQ5
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
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Apple Retail Store - Genius Bar

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Posted: Jul 12, 2008 10:27 PM

No way to download new version of iTunes?

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