No way to get previous owners password to activation lock

I have no way to get in touch with previous owner of an iphone 5s i bought.What now?

Try getting a refund for it. Nobody on these boards or at Apple will unlock that device for you.
(124187)

Similar Messages

  • HT201441 is there anyway to get the email of the previous owner of an activation lock iphone

    I bought a used iphone 5s online and after I restores it on iTunes it got activation locked cause the previous owner did not remove find my phone how can I get there email to have them remove the device cause all the screen says is h*******@gmail.com I need to know what are those *****

    The lock will prevent you from erasing the phone and configuring it for yourself. You can't download anything from the iTunes Store, you can't upgrade the software, etc. Any attempt to use the phone that requires an Apple ID and password you cannot perform since you don't know that information. However, the person who placed the lock on the phone can at any time choose to erase it completely.

  • I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?

    I purchased a used iphone4 and the phone displays the previous owners apple id and prompts me for the previous owners password. how do i get rid of his info....and install my own apple id number?

    Login to the app store with YOUR ID. You can't use the app store without an Apple ID. If there are apps on the phone that were purchased with the original owners ID, you do NOT own them. The owner had no legal right to give them to you and they are permanently tied to the ID that was used to purchase them.
    ...i was also allowed to purchase an apple network id for this phone...
    I have absolutely NO IDEA what you mean by that. You can not "purchase an apple network id".

  • My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

    My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

    - How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
    - In any event try the following:
    - Connect to a chaging sour for three hours.
    - Reset the iPod and then connect to the computer and try to restore va iTunes.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
    iPhone and iPod touch: Unable to update or restore
    - Last try DFU made and restore.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • HT201441 I don't have owner's phone number, how to get  previous owner's Apple ID(email address) and send him a email let him remove the device from the account.

    I don't have owner's phone number, how to get  previous owner's Apple ID(email address) and send him a email let him remove the device from the account

    There is no way for anyone on this forum to assist you.  Apple will also not assist you.  If you purchased the device thru ebay, file a claim.  If you purchased it some other way, I'm sorry.  there is nothing anyone can do to help you.

  • HT1212 I bought an Ipod gen 5 off craiglist, Im trying to erase and reset the settings. it asks for the previous owners password, how can I reset it without the password?

    I just bought an IPod Gen 5 off craigslist. Im trying to erase and reset it, but it wont let me. It wants the previous owners password. Also, I cant log out of their Icloud, and log in under mine.
    How can I erase and reset all settings to origional?

    Either get the ID and password or return for a refund. Makybe the iPod is stolen or lost
    iCloud: Find My iPhone Activation Lock in iOS 7

  • How do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.

    how do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.

    Do you have the current MacOS X version 10.10.2?
    Then you can simply move iPhoto from the Applications folder to the Trash,
    sign into the App Store with your own AppleID
    reload the "Featured" main page of the AppStore with ⌘R,
    then download iPhoto with your own AppleID.
    Make a backup of your iPhoto Library, before your launch the new iPhoto the first time,
    If your current system is not Yosemite, you can only buy a boxed iLife 11 version of iPhoto to install it independent of the previous owner.

  • HT201441 I bought an iPhone 5 and can't contact the previous owner and it is locked now

    I bought an iPhone 5 and can't contact the previous owner and it is locked now
    what I should do to unlock it as it is now a piece of metal

    return it, it is brick.

  • How to get around previous owner password on Mac Mini

    Just bought a second hand Mini and there is a password on it. Any way to get around it?

    Before acquiring a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after acquiring the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • How can I bypass the previous owners password on my iPad?

    I bought a second hand iPad 4th gen the other day. It looked to be ready for me to set up the iPad, but when I got homw to try it, there was a screen saying, "This iPad is currently linked to an Apple ID (S*****@hotmail.com). Sign in with the Apple ID that was used to set up this iPad." So my question is, how can I get by this? I don't have the sellers information, so I can't contact him.

    Hotshotssnipe,
    I sympathize with you.  I'm in the same predicament right now.  The person I purchased my iPad from won't respond to my queries.  Everyone online will act like you are a thief.  If half of them used their brains for a minute, maybe they could come up with one of many scenarios where you would be legitimately locked out of an iPad you legally purchased. In my case, the previous owner left all their personal items on the iPad and I went to erase all contents. It asked me for the Apple ID, I figured it was asking to return checked out books or something.  Second time it didn't ask me and reformatted the iPad, but now I'm stuck at activation.
    To answer JimHdk's question, Apple doesn't even show you the full email address. It's literally shown as S******@hotmail.com so you can't email that person.
    This is a horrible idea on Apple's part.  They should have made it painstakingly clear that you can't even "reformat" and activate the iPad without this ID.  Especially since iOS7 is relatively young and no previous version of iOS had this feature.  This will hurt legitimate users more than thieves.  Even if, from all the people affected, only 10% are legitimate users, that's still a huge number.  Apple should give us some other way to resolve this issue.

  • Need to reset Apple Id without previous owners password

    Hello, i recently purchased a MacBook pro from a guy over the Internet. I cannot reset the apple id or password Bc i do not have his password. I cannot get ahold of the previous owner to ask him his password.
    How do I go about resetting his password or his Apple id?  It has OS X LION 10.7.5 running it.
    If someone could please guide me in the right direction, it would be greatly appreciated.
    THanks in advance. 
    John

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • I just bought a used iPad 2, how do I change the previous owners info for the app store? Whenever I try to buy an app it asks for the previous owners password for the iTunes account. I have my own account Nd would like to use it.

    Need help Changing the previous owners settings for the app store. I can't buy any apps. Because it asks for previous owners information.

    I had this same problem, and it was erased.
    For some really odd reason iPads sometimes retain the last user iTunes account on first visit to the iTunes store.
    I am thinking it is actually the iTunes store recognising the iPad, and so 'helping' by showing the last log in settings.
    So I would also recommend Erase All Content and Settings to start.
    If that was done then what you need to do is log in, or create your own itunes account.
    This is in Settings, Store.
    create your own iTunes account (or log in with an old one).
    Purchase something.
    Then (as long as you don't have any app from the last owner on) it should never ask for the old account again.

  • Is there a way to get previous songs purchased on iTunes re-downloaded?

    Confusing, but when my ipod was first purchased my husband used his work computer to download songs...he changed jobs and computer was taken before these songs could be saved elsewhere. All these songs were on my iPod until today when it got a little wet! I'm hoping it may come back to life, but not sure. I was never able to really understand how to get these other songs onto my new iTunes library since I no longer had the computer. I see the purchases on my history...is there anyway to get these songs downloaded again without purchasing? If my iPod never comes back to life-is there a way to get songs off of it?

    Thank you for the great advice! Unfortunately, I went crazy at first and tried getting it on. But after I calmed down, did some research, I tried different things I read from hair dryer, to hot place and now cool place. I have a feeling it's DACB (dead as can be)! I will continue to pray. But thank you, I am going to follow through with your advice and hope that it will work. I'm so impatient! I didn't know to do the charging/reset part so maybe this might also help. Right now I will just hope for a miracle. And if not I will try to contact iTunes!! Which is hard to do, but through the website you gave...I will hopefully get them! I should have already tried to figure out the process of getting these songs from my iPod to my library but was too scared to hit the wrong button and lose them forever....but now I may have already done that! Oh did I mention it was a little bit of water but from a salt system pool? Yep probably dead. Which is okay that just means I can upgrade to better one...just want songs!:-( Thanks again!

  • I have a first gen ipod touch, is there a way to get previous versions of apps like spotify?

    I have heard that you can get previous versions of apps somewhere.  Does anyone know how to do this?  I believe it is running either ios 3 or 4...

    Not for a 1G. It works for 2G (IOs 4.2.1) and later only
    'Last Compatible' Version of Apps for Users Running Legacy Versions of iOS - Mac Rumors

  • HT201441 wont there be any other way to erase previous owners details wihtout him/her..? the thing is that i donot have contact with him anymore

    is there anway to activate iphone 5 without having the previous owner and his  account details?

    No, sorry. This is a security feature of iOS 7. You need to have the previous owner do the following, or you will not be able to use your device:
    http://support.apple.com/kb/TS4515?viewlocale=en_US
    Activation lock is there to prevent a stolen iDevice from being used:
    http://support.apple.com/kb/ht5818
    This is for the protection of legitimate owners.
    Sorry,
    GB

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