No Welcome package and discounts not appearing online

Hello, started a membership in store on 3/27/15, but wasn't asked for my email during checkout and now I'm trying to make a purchase online but the discounts aren't showing up even with the item in cart. The points from the when i started the membership have been added though so i'm not really sure what happened.
please help!

Hello Gladiator-jazz-
I’m glad to see that you came over to the dark side with us by joining the Gamers Club Unlocked (GCU) membership, though it’s definitely hard to take advantage of those benefits if you’re not receiving your Welcome Packet or the discount online.
Generally, it can take up to 72 hours for your GCU benefits to be available online, but based on when you said you signed up, you should be seeing them by now.  Your Welcome Packet should also have arrived in your email by now as well. 
I’d like to look into this further, but I was unable to pull up any information for you with the email address you registered on the forum.  Please send me a private message with your full name, email address that your purchase history would be under and either the BestBuy.com order number starting with BBY01 if you ordered your membership online or your Customer Service Pin from the store receipt if you didn’t order online.
The Customer Service Pin is generally located about midway through the receipt and it made up of four sets of numbers.  Usually right above it you will see “Your Customer Service Pin is” and underneath it will be the numbers I need.  You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
I look forward to hearing back from you!
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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