No Window in Widget Browser or Adobe Help on Mac, solved

I had trouble installing Air, got that solved, then found Widget Browser and Adobe Help would seem to start, but never show a window, and they'd "quit unexpectedly" when quitting.
Noted that, when logging into a different account, the applications worked fine.
This was solved by deleting the Macromedia folder from ~/Library/Preferences under the troublesome account, then relaunching the Widget Browser and Adobe Help applications. Relaunching recreated the Macromedia folder with some new subfolders and files, including ~/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin/airappinstaller/airappinstaller, among others.
Mac OS X 10.6.8
Adobe Air 2 build 230
Widget Browser 2
CS5.5

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Widget browser and Adobe Help not opening in dw cs6

I am trying to insert a widget in dw, but I cannot get the widget browser to open. I have dw cs6 installed in my applications folder along with Adobe>Widget Browser and Adobe help. How can I get this to work?

What version of Mac OS are you using?
If you're not sure, go to the Apple menu and choose About This Mac.
What happens when you try to open Widget Browser directly from the /Applications folder?
How about if you try to open it from within Dreamweaver? (e.g. go to Insert > Widgets, then click the "Widget Browser" link)
Have you tried updating Adobe AIR, which is used to run Widget Browser?
Although it typically will automatically update itself, you can download the latest version of AIR from here to install: http://get.adobe.com/air/

?? I cannot open PDF files ?? Adobe Reader 8, Windows Vista, Firefox Browser ?? help ??

?? I cannot open PDF files ?? Adobe Reader 8, Windows Vista, Firefox Browser ?? help ??

Why the question marks? Can you open PDF files or not? You don't need Firefox to open PDF files.

Proxy Authentication while Installing Dreamweaver Widget Browser (Mac)

Hi,
I have created the Adobe CS6 Web and Design Premium package using AAMEE 3.0. I have chosen to exclude adobe air and help. Exception folders have Adobe AIR Installer , Adobe Dreamweaver Widget browser and Adobe Help. ExceptionInfo.txt provides the list of commands to install the exceptions. While running the commands from the text file, Adobe AIR and Adobe Help works fine but Dreamweaver widget prompts for proxy authentication inspite of -slient parameter.
I am using the below command from ExceptionInfo.txt to install Widget Browser
Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer -silent -eulaAccepted -programMenu WidgetBrowser.air
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Regards,
Karthikeyan M

Hi Karthikeyan
I haven't had the opportunity to confirm this with CS6 recently, but depending on the callback the air application makes, I have seen examples where using the -revocationCheck never command line flag could potentially make a difference. It would be interesting to see if it does under these specific circumstances with the widgetbrowser.
See http://blogs.adobe.com/simplicity/2011/08/disabling-air-certificate-revocation-checks-duri ng-silent-install.html and http://helpx.adobe.com/creative-suite/kb/creative-suite-deployment-proxy-log.html for some background.
Kind regards
Henk

CS5.5 won't open Adobe Help, only browser

Hi all,
I am having some problems with the Adobe Community Help application.
I am running CS5.5 under Windows 7 64-bit on a Samsung NP700G7C laptop.
I noticed today that clicking links in the Adobe Help application did nothing at all, unless they were right-clicked and opened in a new tab of the application.
As this behaviour was frustrating, I followed the steps on this page:
http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
Upon first run, the reinstalled Adobe Help application offered to download local content, which I allowed.
Several odd things then happened:
Even after downloading the available content, and without any CS5.5 applications open, Adobe Help wouldn't close - it minimised to the system tray. This wasn't how it used to behave.
Clicking help from any CS5.5 application opens its help page in my web browser, not Adobe Help.
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Help Manager does indeed stay in the tray, looking for updates. But since updates don't happen all that frequently in reality, feel free to quit or kill the app via task manager. Acrobat X should open local help —it's possible that you many not have the PDF in their shared docs folder.
Also, Creative Suite updates don't include Adobe Help Manager or the Community Help Client app — so you may need to do one more thing to thoroughly uninstall the app:
1. Uninstall Adobe Help via "Add Or Remove Programs" utility (Windows)
2. Delete the following directory: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 (Windows)

My PS4 opens an Adobe help site in browser when opening Color Picker...!

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just as in subject,
sometimes (there is no rule) when i'm opening a Color Picker window and moving cursor on the palette - my internet browser opens Adobe help site...
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Do you have a wireless keyboard? I am wondering if you are getting an erronious 'F1' being sent. If yes to the wireless keyboard, then maybe a driver issue. Or maybe faulty hardware. Do you have another keyboard you could swap out?

Hi, i having troubles whit mi Widget Browser,i can't sign in, i can't make it work, somebody can help me?

Hi, i having troubles whit mi WB, i can't sign in, that shows me a windows whit this problems
1-Failed getting Widget Feed. Make sure you are connected to the internet.
Unknown error.
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3- login failed.
4-unable to load WSDL. If currently online, please verify the URI and/or format the WSDL
5-and when i try sign in just load.but doesn't make any other thing.
Now, to try fix this i made this:
1-clean all the cookies from my navigators (firefox,Chrome,IE)
2-Put as a default my IE, i down the privacy to accept all cookyes
3-i Delete the folders on C:\Users\Franco\AppData\Roaming (com.adobe...) and C:\Users\Franco\AppData\Roaming\Adobe\AIR\ELS (com.adobe...)
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5-I donwnloaded Widget browser and Adobe Air again
6-recently i formated my pc, but when i back to use, still in the same wey
7-I made a new account on Adobe
8-I desactivated my firewall and my antivirus.
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But, it still doesn't work, what can be?
thank's to all who will read my letter hahah

What country are you in now ? You can only use the store in the country where you currently are, so if you are no longer in the US then you can't use the US store.
If you are now in the country where your credit card is registered are you not able to change the address on your iTunes account to that address e.g. via the Store > View My Apple ID menu option on your computer's iTunes, or by tapping your id in Settings > iTunes & App Stores on your iPhone 5 ?

Using the Widget Browser | Learn Dreamweaver CS5 & CS5.5 | Adobe TV

Add site functionality with ease by using the new Widget Browser. Set up and install the Widget Browser, explore Adobe Exchange, Adobe's new community-based online resource for widgets, and see a sample integration of a slideshow widget.
http://adobe.ly/wO3FPN

Great work, James. Always enjoy your teaching...

CS6: Adobe Help Manager - PDF download/extraction error

Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6.
Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
Solution: the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
Delete the following directory:
Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
Tip: To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
And delete this directory too:
Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
Then simply restart the Help Manager and restart the download process.
The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users. Thanks for your patience while we continue to investigate.

Hi Mark
I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
I used a HTTP sniffer called Charles ( demo downloadable here: http://www.charlesproxy.com/ ) to trace everything.
Bingo !
HelpManager has some problems talking with the proxy ( authentication issues ).
If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
Hereafter are some screen shots of the trace :
As you can see, it's very short :
1) the first HEAD failed (normal) : the proxy request an NTLM authentication
HEAD #1 request :
HEAD #2 answer :
2) the 2nd HEAD failed :
HelpManager did not respected the NTLM authentication method requested by our proxy !
HEAD #2 request :
HEAD #2 answer : error 403 !
3) then a POST is made :
Failed because the authentication is bad (not NTLM, as expected by our proxy)
POST request :
POST answer : error 403
4) then a GET is made on the URL :
http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
GET #3 request :
GET #3 answer : error 404
Mark, I hope these informations will help your engineering team to correct this issue !
Feel free to request complementary information if needed.
Best regards,
Didier Nicolas

Widget Browser "There was an error downloading the widget, error 2032"

Hello,
I ve a problem with the Adobe Widget Browser! Months ago it works fine and I ve installed some widgets without any trouble, but now I´ve this error: "There was an error downloading the widget, error 2032" already in the widget preview!
I reinstalled the Widget Browser and Adobe Air - without any effect! Has anyone a sollution to fix the problem?
Thank you very much,
best wishes,
Thorben

http://forums.adobe.com/message/2861199?tstart=0
http://forums.adobe.com/thread/861530
http://forums.adobe.com/thread/892960
http://forums.adobe.com/thread/801092
http://forums.adobe.com/thread/869800?decorator=print&displayFullThread=true
Has noone an idea how to fix it?

Adobe Help CS5 crashes on Mac

Adobe Help CS5 wants to download a newer version of Adobe Help for Mac , you press dopwnload , once done, press install, then it crashes
I have Snow Leopard X.6.3 with 32 Gb of Ram on a mac Pro, I think it's a bug?

Hi: please see the related forum (and potential fix) posted here:
http://forums.adobe.com/message/2777812

I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!

I can not attach any files to email or Facebook. When I go to "browse" the window comes up and disappears immediately. I updated browser and Adobe Flash. Restarted computer and zapped pram. any ideas? Please help!

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only Guest login created by Find My Mac.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Adobe Widget Browser does not complete downloads

Hi,
i run Adobe Creative Suite CS5 in German for Windows on a Windows Vista PC.
I switched off all antivirus and firewalls.
I logged on and off and on again to the Widget Browser (v. 1.0 Built 543) and Adobe Exchange web-site.
I checked various folders underneath appData.
The result is always the same: No widget download is completed. They all terminate with Error#2032.
Reading the forum does not give me any result.
i am grateful for all sort of help.

Hi,
Thanks for your report issue to adobe and I'm sorry you're having problems with widget browser. Unfortunately you've reached the AIR forums. Do you mind reposting this question over on the Dreamweaver widget browser forum?
Thanks,Qingyan

Can't install widget browser - Adobe AIR, "Something went Wrong . . ."

I'm having trouble installing the widget browser as I get an error:
"Something went wrong trying to install this application. Please install the latest version of Adobe AIR from
http://www.adobe.com/go/getair and then try again." I've included a screen shot at bottom of this post.
I've downloaded the adobe air application and installed several times, but still get this same popup error
message when trying to install the Dreamweaver Widget Browser.
Here are some details of my system:
OS: Vista Ultimate 64bit
Browser: Firefox 3.6.3
Dreamweaver CS5
Adobe Flash 10 installed
Adobe Download Manager installed
Adobe Air installed (per Control Panel -> Programs & Features)

Thank you for your replies and help. I followed your instructions and found that I'm running the current version of AIR:
I couldn't find the version via your first instructions. When I browsed and ran properties on folder 1.0, I was presented with Version folders with different dates, but could find nothing about the current version.
I followed your second set of instructions and was able to browse to the AIR folder and just run the application and browse for the file I downloaded. It worked like a charm to visually show me the version, (first screen shot above).
I'm wondering if it's because I try to keep my C:Windows drive as bare as possible by installing all of my applications on another hard drive. This version of AIR is running on my C drive, yet DW & Photoshop CS5 are running on my "E" drive where there is no folder called "Common Files" for AIR versions.
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Photoshop CS6 keeps opening Adobe Help in browser - crashes and takes OS with it.
Bug frequently reappears in Layer Options and in Color Picker.
I keep getting this bug (and many others) for years. I did report it about a year ago. It's incredibly irresponsible from Adobe not the correct this. I had a crash just 10 mins ago, it wiped out 2 hours of work.
I'm a CC subscriber and I have the issue on two different PCs (home and office) with Windows7.
If you have this issue, please reply to this topic. Adobe must see the masses reporting this issue here too.

I have the same problem when using layer styles, Adobe said they fixed it here: http://forums.adobe.com/message/5697913
But I am using the latest CC and it's still happening to me.
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No Window in Widget Browser or Adobe Help on Mac, solved

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