No Windows HTML Help shown under Win7?!

Hello there,
I work with RoboHelp 8 and Win7. I´ve tried to generate html help, the CHM is shown but there´s no window popping up and showing the result. How can that be? Is there a serious compatibility problem with windows7 and robo8?
thx so far

Hi there
You were compiling a CHM file, no?
Sorry, but my guess is that there is little RoboHelp or Adobe could do to influence that behavior, because what it does is to hand things off to the Microsoft HTML Help Compiler.
As an aside, it's been known for a while that long path names may cause issues. Best practice is to create a folder near the root. I frequently recommend one named Projects. As in C:\Projects. Then for each project you create, it becomes a sub folder inside that.
In addition to what I listed above, when you name things (Projects, Files, Folders) you should avoid any special characters. Stick to the basics. a-z, A-Z and 0-9.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Similar Messages

Calling Windows HTML Help

Hello
can any one tell me how to call Windows HTML Help (.chm)?
It is possible to call .hlp file using -
v_help:=Winhelp.Winhelp('C:\HELP_SAMPLE.HLP',
'HELP_CONTENTS','ORA_FFI');
But same package fails to invoke HTML Help (.chm file) , is there any other pachage available to call HTML Help ?
thanks for any replay
Prakash K.B.

Hi Prakash,
you must install the MS HtmlHelp (hh*.* - files) on the clients and then you can call the CHM-Files from Forms-client:
host('C:\WINNT\system32\hh.exe C:\help.chm');
It works fine.
Regards
Friedhold Matz

Troubleshooting HTML Help (CHMs)

Bear with us while we add to this starter list. Items will be added as we think of them and not necessarily in order of importance.
Please feel free to email RoboWizard or Peter Grainge via their web sites with suggestions.
I see the Browse Sequence Bar but my users don't!
Likely HHActiveX.DLL needs to be registered. Click here
I see the Glossary Tab with data but my users don't!
Likely HHActiveX.DLL needs to be registered. Click here
Table of Contents is not Synchronizing or Highlighting.
There are essentially two changes that should be made. Click here
I see the Navigation Panel, but no information appears on the right when I click pages.
The following links describe what to check.
If the .CHM file is stored on a network drive: Click here
If the .CHM was sent via E-Mail or downloaded from a web site: Click here
Searching seems to be broken. It fails in my .CHM but works wonderfully in others!
The following link describes what to check. Click here
I selected a skin to use but it doesn't appear in my .CHM.
Skins are a feature that applies only to WebHelp, FlashHelp and AIRHelp outputs. .CHM files cannot be skinned.
Can't see the answer here?
As well as RoboWizard and Peter Grainge's sites, try these -
Rob Chandler's Helpware site. As well as selling his oh so useful FAR program, Rob hosts a whole lot of pages and links.
Click here
Shadow Mountain Tech (information for programmers on how to link to HTML Help files).
Click here
Ulrich Kulle's site (more tutorials, programming guidelines, code samples).
Click here
Dave Liske's Help Technology Centre (tutorials, code samples, FAQs, tips and tricks).
Click here
The Troubleshooting Guide has links to the troubleshooting tips for all the other categories.

Hi,
Post bug reports for IE to http://connect.microsoft.com/ie
Include detailed reproduction steps with your post.
or
Contact the vendor of the Help file to see if they have an update.... some document types do not support the <base target attribute... they will need to update their HTML help files to standards.
HTML resource files may refer to online links or use a protocol handler that has no x64 handler installed on your machine..... Try turning off EPM...
The Windows HTML Help UI uses the Web Browser Control to host html content. I don't think it is supported any longer. IE's help has been changed to an online version in IE11.
Rob^_^

Re: HTML Help

Hi,
You can find a little sample on http://perso.club-internet.fr/dnguyen using
the Internet Explorer ActiveX in a component. Then the idea is to use the
Url widget property to open the right URL inside your own Help window.
Hope this helps,
Daniel Nguyen
Freelance Forte Consultant
Url : http://perso.club-internet.fr/dnguyen/
Christian Boult a écrit:
Has anybody integrated HTML help (not classical .hlp files) with Forte
3.0.G.3 (Express 2.0.G2) and above ?
If so would be interrested in discussing how.
Thank you in advance.
Christian Boult ([email protected])
Programmeur - Analyste
Influatec inc.
To unsubscribe, email '[email protected]' with
'unsubscribe forte-users' as the body of the message.
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You can always try "task.Part.OperatingSystem.RunCommand" with a command
like "start help.htm". For this to work, you only need to make sure you have
set up windows to start the correct browser when you doubleclick a file with
extension "htm" or "html".
Of course this is not platform independent and requires setting up some
stuff outside the control of your application, which means additional
administrative overhead. But hey, that's a small tradeoff for such a simple
solution.
Pascal Rottier
Atos Origin Nederland (BAS/West End User Computing)
Tel. +31 (0)10-2661223
Fax. +31 (0)10-2661199
E-mail: Pascal.Rottiernl.origin-it.com
++++++++++++++++++++++++++++
Philip Morris (Afd. MIS)
Tel. +31 (0)164-295149
Fax. +31 (0)164-294444
E-mail: Rottier.Pascalpmintl.ch
-----Original Message-----
From: Forte Newsletters [mailto:RD_Forteinfluatec.com]
Sent: Thursday, January 11, 2001 9:43 PM
To: [FORTE] Maling List (E-mail)
Subject: (forte-users) HTML Help
Anybody out there ever used HTML help files instead of standard HLP help
files ?
If so how did you call the Windows HTML help engine instead of Winhelp ?
Thank-you
Christian Boult
INFLUATEC Inc.
System Analyst
(819)/(888) 595-1794 #211
cboultinfluatec.com
For the archives, go to: http://lists.xpedior.com/forte-users and use
the login: forte and the password: archive. To unsubscribe, send in a new
email the word: 'Unsubscribe' to: forte-users-requestlists.xpedior.com

HTML Help window placement problem

Hi -
We just upgraded to R7 from X5. It seems that now, for our
newly generated Help, the HTML Help viewer will not right-align.
Even if I specify the maximum width in the Window Properties
dialog, when generated, the window only extends about 4/5 of the
available screen width and is LEFT aligned.
Our screens are 1024 x 768 and RoboHelp seems to understand
this because if I max out the window size in the Window Properties
dialog, the height shown = 767 and width = 1019.
Is anyone else experiencing this placement problem?
TIA

Hi, Jack,
> ... the HTML Help window properties dialog only accepts
hard coordinates (i.e. pixels).
> ...
> Unless someone knows differently, for HTML Help,
apparently you can't get the HTML
> Help viewer to appear right-aligned for all
screen/display configurations
Yes, this is correct on both counts. Because of limitations
in Microsoft's design of HTML Help, you cannot specify the
dimensions of the help window in anything other than pixels, and
you can only set the initial position of the window relative to the
left and top edges of the screen.
On the other hand, if you are calling the help file
programmatically from an application, there may be some scope for
controlling the position of the help window by using standard
Windows functions. This article provides a small amount of extra
information:
http://helpware.net/FAR/far_faq.htm#control
Pete

I want to uninstall Elements 10 but it is not shown under Programmes and features in my Windows 8. How do I do it please?

I want to uninstall Elements 10 but it is not shown under Programmes and features in my Windows 8. How do I do it please?

See if this helps:
https://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop-elements-10.html

Urgent - HTML help merged projects - displaying in the same window

Hi All,
Following some recent windows updates I'm experiencing all sorts of problems. My most urgent problems is as follows:
First off this is all in RH8 and yes I have upgraded to 8.0.2 and project is set to re-build cpd each time.
So I have a merges project as follows:
Parent project
child project 1
chils project 2 etc
when I compile an html help project with TOC, and single source window settings on default if I click on a child project it is diaplyued in a separate window. If I then select a different project in the parent project TOC this is also displayed in a different window but the window still has the caption of the previously opened file.
What I need as the end result is for my HTML help project output to al display in the same window whether I click on a parent project item, or a child project item.
Please can somebody advise mne how to do this as I am VERY close to a deadline and as usual it seems RH8 has let me down again.....
Thanks
Author Care

Hi there
Methinks Colum needs more coffee, because the options he cited have nothing to do with other windows. They have to do with whether the displayed topic synchronizes with the TOC and whether the TOC entry is highlighted.
I'm thinking it has to do with creating a "Global" window. You change the names of the windows so they include Global.
The link below has more:
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Main window size for HTML Help

Hello again
I have looked at the archives and despite thinking I had seen
this particular issue covered before, I could not find anything. I
generate a HTML Help File with RoboHelp for Word x5.0.1 and would
like to set the default window size as at the moment my Help File
opens in a rather small window. Also if a user maximises the
window, closes the Help File and re-opens it, it still opens in the
small windows, i.e. the size settings were not save upon closing
the file.
Can anybody help? I reckon there must be some place (I
noticed the existence of the Edit > Windows menu but it only
seems to apply to WinHelp) I can set this up.
Thank you.
Regards,

In Project Manager, double click Windows and then the window
you use. There should be fields for setting the size. If not, check
that HTML is your primary output and then create a new window, then
you should see the fields.

Customize window size for HTML Help?

My .CHM file opens up in a ridiculously tiny window, and I
can't seem to change that from within Robohelp. I saw some
information on Rick Steve's site about customizing window sizes for
Webhelp and Flashhelp. I'm hoping there's a similar technique
available for HTML help.
Thanks!

In Project Manager, double click Windows and then the window
you use. There should be fields for setting the size. If not, check
that HTML is your primary output and then create a new window, then
you should see the fields.

Cannot Compile CHM -- Message says to close all HTML Help windows

Running TCS 1.3 with latest patches.
Single source project - output to HTML Help (.chm).
When I try to compile, I receive the following message:
"Cannot create compiled file. It may be open in another window. Please close all HTML Help windows and try again."
I don't have any HTML Help windows open. Shutting down RH and restarting does not resolve the problem. I have to shut down the computer, which is a serious hassle, before I can compile again. I do work from a network directory, which may be causing it, but I'd like to know if there is a process I can kill from the Windows Task Manager that would allow me to compile without having to restart my computer. I don't see any process that identifies itself as something I can kill to resolve this issue.
Anyone?

Hi there
That message normally indicates you have launched the .CHM file that you are trying to create. The first step of the process is to destroy the existing .CHM in preparation for building the new one. Just as you would need to destroy a house on a lot where you wish to build a new one.
If your .CHM is on a network drive, another user may have it open. (yet another good reason for working locally)
If your .CHM is on your local drive, RoboHelp believes you have it open. If you press Alt+Tab, you may see a blue up arrow. That will indicate the running CHM file.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

I WANT TO UNINSTALL ELEMENTS 10 ON WINDOWS 8 BUT IT IS NOT SHOWN UNDER PROGRAMMES AND FEATURES SO HOW DO i DO IT PLEASE?

I
WANT TO UNINSTALL ELEMENTS 10 ON WINDOWS 8 BUT IT IS NOT SHOWN UNDER PROGRAMMES AND FEATURES SO HOW DO i DO IT PLEASE?i

Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements
But please not all-caps.

Captivate movie imbedded in HTML help on 64-bit Vista / Win7

I have created a HTML help file with Robohelp 8 containing a link to a Captivate 4 movie and it works fine on 32-bit versions of Vista and Windows 7, but just displays "Loading multimedia control ..." on 64-bit versions of those OSs. Any idea what is happening and how to make it work on 64-bit target versions of Windows. The help file was created on a 32-bit Vista OS.

Hi Margaret
I recently encountered this myself. The only solution I've found for me is to install the Microsoft Virtual PC and Windows XP Mode. Then open the CHM from inside there and your Captivate movies should display fine.
Oh, and nag Adobe about it by filing a Bug report. (Of course they likely won't pay much attention to it because I think they feel CHMs are dated and they would like to see AIR help flourish. Then again, I'm not sure if you would see the same thing in AIR help or not.)
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Complied chm file displays 'HTML help' on the title bar instead of the window name

Complied chm file displays 'HTML help' on the title bar instead of the window name.
I tried several ways like:
1. Changed File>Project settings name and also set the language to English (US).
2. Checked the Title name in .hhp file
3. Used the window while compling.
4. Robohelp language settings.
5. Also uninstalled and reinstalled robophelp.
But nothing helped
The title name is displayed correctly if the same project is compiled on another machine.

When the code in the HHP and the regional settings on a PC match, the correct title is displayed. Or other way around is also true the help title is displayed in the language specified in the help project IF (and only if) the regional settings of the PC match that language. Otherwise, "HTML Help" is displayed.
Hope this help.
Thanks and Regards,
Rahul Karn

Want HTML Help Link to Open in New Window

Using TCS V1.3 with the latest patches.
Single source project from FM to RH -- output to HTML Help.
I'd like certain links in the HTML Help to open into a separate window. Is there a way to set this up from FM? Apparently, WebWorks has a setting to accomplish this task - I don't see a similar setting in RH.

Hi there
I don't believe either of these is may be possible with a simple tweak you perform in the Frame source. Then again, the extent of my Frame knowledge is totally laid out with this:
Everything I know about Frame.
Click Start > Programs > Framemaker.
The Framemaker application may open.
Something happens after that, but I can't be certain.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Missing Browse Sequences in HTML Help

Problem
Browse sequences in our Microsoft HTML help (.CHMs) are missing after we upgraded from RoboHelp x5 (running WinXP Pro) to RoboHelp 9 (running Win7, 64-bit).
Background
We've been using RoboHelp x5 and RoboSource Control 2.3 version control for several years. Prior to 2012, our RoboSource Control server machine was a WinXP Pro VM session, while our 3 RoboHelp/RoboSource Control client (author) machines were physical WinXP Pro machines.
After the first of this year, our 3 client machines were replaced with Windows 7 Enterprise, 64-bit physical machines. In order to continue running RoboHelp x5, we created a Windows XP Pro virtual machine on each client machine; Robohelp x5 and the RoboSource Control 2.3 client software were then installed and run from the WinXP VM environment. Browse sequences were included in the many (at least 4 per month) CHMs that we compiled/generated during the several months that we ran in this environment without any issues.
We just (over the past few weeks) upgraded to Adobe's Technical Communication Suite 3.5 (RoboHelp HTML 9 and RoboSource Control 3.1). A new Windows 7 Enterprise, 64-bit VM was created for the RoboSource Control server installation, and we simply installed the RoboHelp 9 and RoboSource Control 3.1 client software directly on our 3 Windows 7 client machines. We did not remove the VM sessions from the client machines, but we don't run them either.
Since we upgraded RoboHelp to version 9 (which is also to say, started running RoboHelp in a true Windows 7 64-bit environment), none of our browse sequences appear when we compile/generate a .CHM in RoboHelp 9 and then launch the .CHM from anywhere OTHER THAN within the RoboHelp HTML application. If we launch the Help from within RoboHelp, using either the Generate Primary Layout function (and then view result) or the View Primary Layout function (HTML Help is our primary layout), the browse sequences appear and function properly.
I've already researched (including this forum and all the previous posts on this issue) and run tests, attempting to identify the cause and/or resolve the issue. The actual tests and results are listed after the next section (which provides technical details on what I believed to be the critical aspects of this issue within our environment; perhaps someone will spot something regarding the version of the HHActiveX.dll or a path/value for one of the registry settings).
Environment Technical Details
RoboHelp 9/RoboSource Control 3.1 Server
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
MS SQL Server Express 2005
RoboSource Control 3.1 Server and Client
RoboHelp HTML 9.0.2.271
Note: RoboSource Control 2.3 was installed on this machine at one point, in an attempt to perform the database migration, but it was subsequently uninstalled and the migration was performed on our old Windows XP RoboSource Control 2.3 server machine. No other version of RoboHelp has ever been installed on this machine.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on this machine.
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files\(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\HHActiveX.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Program Files (x86)\Adobe\Adobe RoboHelp9\Redist HHActiveX.dll\1
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HH.exe:
HKEY_CLASSES_ROOT\Applications\hh.exe
HKEY_CLASSES_ROOT\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_CLASSES_ROOT\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\hh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\DefaultIcon%SystemRoot%\hh.exe,0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\chm.file\shell\open\command"%SystemRoot%\hh.exe" %1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectDraw\MostRecentApplicationhh.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\FileAsso ciationRUNDLL32.EXE;MSHTA.EXE;DLLHOST.EXE;APPLAUNCH.EXE;HH.EXE;WINHLP32.EXE;MMC.EXE;
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUC:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm\1
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551_Classes\Local Settings\Software\Microsoft\Windows\Shell\MuiCacheC:\Windows\hh.exeMicrosoft® HTML Help Executable
RoboHelp 9/RoboSource Control 3.1 Client Machines
OS: Windows 7 Enterprise, 64-bit, SP1
RoboHelp Programs:
RoboSource Control 3.1 Client
RoboHelp HTML 9.0.2.271
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:23 PM
C:\Program Files(x86)\Adobe\Adobe RoboHelp 9\Redist\x64
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 1.11 MB
Date modified: 6/22/2011 4:23 PM
C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML
File version: 9.0.1.262
Product name: Adobe RoboHelp HTML 9
Product version: 9.0.1.262
File size: 759 KB
Date modified: 6/22/2011 4:45 PM
C:\Windows\System32
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
C:\Windows\SysWOW64
File version: 11.0.228.0
Product name: RoboHelp HTML 11
Product version: 11.0.228.0
File size: 452 KB
Date modified: 11/18/2003 2:44 PM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\Windows
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\SysWOW64
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 16.5 KB
Date modified: 7/13/2009 9:39 PM
C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6
File version: 6.1.7600.16385
Product name: HTML Help
Product version: 6.1.7600.16385
File size: 15.0 KB
Date modified: 7/13/2009 9:14 PM
Registry References to HHActiveX.dll:
HKEY_CLASSES_ROOT\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A0422DF}\1.0\0\w in32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422D F}\ToolboxBitmap32C:\Documents\DSISWHelp\hhactivex.dll, 102
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422D F}\InprocServer32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{399CB6B4-7312-11D2-B4D9-00105A042 2DF}\1.0\0\win32C:\Documents\DSISWHelp\hhactivex.dll
HKEY_USERS\S-1-5-21-2146773085-1508210334-1857977687-1551\Software\Microsoft\Windows\Curre ntVersion\Explorer\RunMRUregsvr32 C:\Documents\DSISWHelp\hhactivex.dll\1
RoboHelp x5 and RoboSource Control 2.3 Server
OS: Windows XP Professional, SP3
RoboHelp Programs:
RoboSource Control 2.3 Server and Client
RoboHelp HTML x5.0.2 (Build 606)
Note: MS SQL Server and RoboSource Control 3.1 were temporarily installed in order to convert the databases from RoboSource Control 2.3 to RoboSource Control 3.1.
HHActiveX.dll: Here are all the instances of HHActiveX.dll on these machines.
C:\Program Files\RoboHelp Office\Redist
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHELP
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
C:\Program Files\RoboHelp Office\RoboHTML
File version: 13.10.801.0
Product name: RoboHelp HTML 13
Product version: 13.10.801
File size: 460 KB
Date modified: 11/4/2004 10:54:04 AM
HH.exe: Here are all the instances of HH.exe on this machine.
C:\WINDOWS
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
C:\WINDOWS\ServicePackFiles\i386
File version: 5.2.3790.2453
Product name: HTML Help
Product version: 5.2.3790.2453
File size: 10.5 KB
Date modified: 4/14/2008 5:42:22 AM
Troubleshooting Tests and Results
Test 1: Ran command line: C:\Windows\SysWOW64\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 2: Ran command line: C:\Windows\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 3: Ran command line: C:\Windows\winsxs\amd64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_24 4ae8599e6d81bb\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences ABSENT.
Test 4: Ran command line: C:\Windows\winsxs\wow64_microsoft-windows-htmlhelp_31bf3856ad364e35_6.1.7600.16385_none_2e 9f92abd2ce43b6\HH.exe C:\Documents\DSISWHelp\DSISWHelp.chm
Result: Browse sequences PRESENT.
Test 5: Deleted HHP, CPD, and created new HTML Help SSL definition. Opened project, compiled with new SSL, opened CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 6: RoboHelp install again. Didn't see any "repair" options, so I ran the install over the existing one. Then deleted HHP, CPD, and created new HTML SSL definition. Compiled. Opened the CHM from Windows Explorer via double-click.
Result: Browse sequences ABSENT.
Test 7: Edited the browse sequences to see if that would trigger or set a flag. Note: I already compared the "flags" (it's actually a number sequence) in the RHwnd.apj file (via Notepad) to the "flags" in the RHwnd.apj file. While I don't know which one represents browse sequence enabling, the number sequences were identical. Note: I compared RHwnd.apj files pre- and post-Browse Sequence enabling (with no other changes), but the flag values were completely different (it's not a simple 0/1 flag).
Result: N/A
Test 8: I copied older CHMs that were generated/compiled in RoboHelp x5 over to my local, Window 7 Enterprise, 64-bit, SP1, machine. Launched the CHMs from Windows Explorer by double-clicking on them.
Result: Browse sequences ABSENT.
Test 9: I browsed over our network (via Windows Explorer) to our old RoboHelp x5/RoboSource Control 2.3 server, and launched older CHMs that were generated/compiled in RoboHelp x5 and still sitting on that machine, by double-clicking on them.
Result: Browse sequences ABSENT.
Test 10: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), and launched older CHMs that were created (and never upgraded) in RHx5 by double-clicking on them.
Result: Browse sequences PRESENT.
Test 11: I logged on (via RDS) to our old RoboHelp x5/RoboSource Control 2.3 server (WinXP), opened Windows Explorer on that machine, browsed over the network to our new RoboHelp 9/RoboSource Control 3.1 server (Win7), and then launched new CHMs that were generated/compiled in RoboHelp 9 by double-clicking on them.
Result: Browse sequences ABSENT.
Test 12: I logged on (via RDS) to our older RoboHelp x5/RoboSource Control 2.3 server (WinXP), copied CHMs that were generated/compiled on our new RoboHelp 9/RoboSource Control 3.1 server (Win7) in RoboHelp 9 over to the WinXP machine, and then launched them by double-clicking on them.
Result: Browse sequences ABSENT.
CONCLUSIONS
The machine you are logged on to matters more than where the CHM resides (that is, locally or on another networked machine), or even the version of RoboHelp that it was compiled/generated in (although as my next conclusion states, this last one does appear to matter).
Supporting evidence: CHMs that were compiled/generated in RoboHelp x5 only display browse sequences when they are launched (via double-click) locally from a WinXP machine. Browse sequences are absent when they're launched from a Win7 machine.
The version of RoboHelp that the CHM was compiled in matters.
Supporting evidence: Browse sequences in RoboHelp 9 generated/compiled CHMs do not appear, even when the CHMs reside on a WinXP machine. Is HHActiveX.dll somehow incorporated into the generate/compile process?
Either HH.exe or HHActiveX.dll, or both, matter.
Supporting evidence: Browse sequences appear in RoboHelp 9 generated/compiled CHMs on a Win7 machine when I launch the CHM from a command line, specifying which HH.exe to use.
Is this a function of the HH.exe (there are multiple instances of HH.exe on my Win7 machine, but the command line solution doesn't work for all of them; plus, each files seems to be identical/the same version), or
is it a function of HHActiveX.dll (does HHActiveX.dll registration control which HH.exe works, which would explain why some of HH.exe's don't work from a command line; the assumption here, then, is that when I double-click a CHM, the default HH.exe that is used isn't the one that's registered)?

Hello again
Hopefully Colum won't mind my offering a few answers here and there,
RoboFan wrote:
Thanks for the response, Rick. I appreciate the feedback.
A few follow-up questions...
Can you confirm that neither the version of HH.exe, nor its file path matter?
Unsure what you mean by the version of HH.exe mattering. If you double-click a CHM file on a 64 bit Windows system, it appears that it automatically opens the 64 bit version of HH.exe. Short of having an installation routine of some sort that reconfigures the operating system to open the 32 bit version instead, I can't fathom a way that you would be able to influnce the behavior. Obviously, application developers are able to force this choice. I say that because after you compile and choose to View Result, RoboHelp opens the 32 bit version of the CHM viewer. Now whether this is behavior that is designed by the application developer or whether it's standard Windows behavior with RoboHelp being a 32 bit application is beyond me. Only Adobe can really say for sure what is going on.
How do I identify/verify that an instance of HHActiveX.dll is the 32-bit version?
How do I identify/verify that an instance of HHActiveX.dll is the 64-bit version?
I'm not sure there is a way. At least I'm not knowing a way. I think the best you can do is supply both versions and tell your installation team to register both. Then it shouldn't matter, no?
Where can I obtain the 64-bit version of HHActiveX.dll?Based on my research, it appears that C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\Redist on our 64-bit machines would be one such location. Can you verify this?
I think Colum answered that.
Where should the 64-bit version of HHActiveX.dll that I subsequently register, reside (i.e., file path)?
Wherever you (or more precisely your installation team) decide to place it.
Likely you will think that answer is a bit snarky. But it's not intended to be that way. I'm just being honest. That's why you have to register it with Windows. The process of registering the DLL tells Windows where it is and how to work with it.
Should I replace all 32-bit instances of HHActiveX.dll on our 64-bit machines?
I've never encountered a need to replace versions. But again, likely only Adobe can answer that one with a straight face.
Assume I successfully register the 64-bit version of HHActiveX.dll. If our primary layout in RoboHelp HTML is HTML Help and I invoke the Generate Primary Layout function (and view result) or View Primary Layout function in RoboHelp HTML (i.e., I launch a .CHM from within RoboHelp HTML), will RoboHelp HTML re-register the 32-bit version of HHActiveX.dll? And if this is the case, does that mean I'll have to go back and re-register the 64-bit version each time I use either of those functions?
Launching the file does nothing to register the dll. That's why there is a separate process. The act of registering should be a one off. I believe what happens is that the Windows Registry is modified with information that HH.exe (64 bit or 32 bit) uses to determine what to do with the dll(s). Again, I'm not an application developer nor did I stay at a Holiday Inn Express last night so I can't claim to be one.
I believe that once you get both dlls properly registered, it won't matter if you launch the 64 bit or the 32 bit version of HH.exe. The Browse Sequence window should then show. (Incidentally, the same dll also manages behavior of the Glossary tab functionality in a CHM)
What happens in a mixed (32-bit/64-bit) environment?
Our in-house network contains a mix of 32-bit and 64-bit machines.
We post a .CHM (with browse sequences) to a standalone PC (no RoboHelp applications are installed on this particular PC) on our in-house network.
All the 32-bit and 64-bit machines on the network can access this single .CHM file via a shortcut.
Does the existence and registration of HHActiveX.dll matter for just the PC hosting the .CHM, just the PCs accessing the .CHM, or all PCs? And which versions of HHActiveX.dll need to be registered for which machines?
Yeah, good luck with that. Years ago, Microsoft modified the behavior of CHM content to disallow working that way. CHMs are intended to be copied to *EACH PC* using it. There are ways to modify the Windows Registry to allow CHM to still work that way, but it's something your IT staff have to manage. And by modifying things to allow it, you have to relax security and that makes a machine more vulnerable to attacks down the road. Years later, Peter Grainge still reports that his page on this is still among the most often visited. Click here to visit Peter's page.
Hope I managed to satisfactorily answer your "few" other questions. I tried... LOL
Cheers... Rick
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