No windows involved- recovery mode in ipod using only imac

hi, i see multiple questions re recovery mode and ipods but all with windows- i can't find anything about it happening when using OSX. i have tried to restore multiple times but keep getting the "recovery" message. i have updated the software, tried it on my imac and my macbook. thanks for any ideas.

So, you can't reassign the drive letter as mentioned here?
http://docs.info.apple.com/article.html?artnum=304503

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    2013-03-06 20:12:44.859 [3844:f08]: restore library built Dec 21 2012 at 16:17:03
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    2013-03-06 20:12:44.859 [3844:f08]: iTunes: Software payload version: 8C148
    2013-03-06 20:12:55.109 [3844:b50]: iTunes: Specifying UOI boot image
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    2013-03-06 20:12:55.109 [3844:b50]: requested restore behavior: Erase
    2013-03-06 20:12:55.109 [3844:b50]: requested variant: Erase
    2013-03-06 20:12:55.109 [3844:b50]: *** UUID 69DA094B-E49D-E140-8C43-4F0C412D66A3 ***
    2013-03-06 20:12:55.109 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-03-06 20:12:55.109 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 0882EE50 [01728078]>{length = 20, capacity = 20, bytes = 0xabd0395ddb52e605484fddd48326ef965c2cb8ed}"
    2013-03-06 20:12:55.109 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 08884638 [01728078]>{length = 20, capacity = 20, bytes = 0xb8d7048b4444765c826918507caf22dd7ffebe69}"
    2013-03-06 20:12:55.109 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 087E81F0 [01728078]>{length = 20, capacity = 20, bytes = 0x14a39375fccb975821a0df6615d2cfe1775012f0}"
    2013-03-06 20:12:55.109 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 08825820 [01728078]>{length = 20, capacity = 20, bytes = 0xf3cc910ec2728d5ecb57b607762c1701801d2ae4}"
    2013-03-06 20:12:55.125 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 087DD3C0 [01728078]>{length = 20, capacity = 20, bytes = 0x14a39375fccb975821a0df6615d2cfe1775012f0}"
    2013-03-06 20:12:55.125 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 08808C48 [01728078]>{length = 20, capacity = 20, bytes = 0x2f0bfc29f1f3f4376647d38acad9e42231be71bf}"
    2013-03-06 20:12:55.125 [3844:b50]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 0881E2A0 [01728078]>{length = 20, capacity = 20, bytes = 0x96bb15703c76d8cfe86ff8df960132e3e6f69eba}"
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    2013-03-06 20:12:55.562 [3844:b50]: amai: tss_submit_job: HttpQueryInfo returned 200
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    2013-03-06 20:12:57.125 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 4
    2013-03-06 20:12:57.125 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 6
    2013-03-06 20:12:57.125 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 8
    2013-03-06 20:12:57.140 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 10
    2013-03-06 20:12:57.140 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 12
    2013-03-06 20:12:57.140 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 14
    2013-03-06 20:12:57.140 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 16
    2013-03-06 20:12:57.140 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 18
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 20
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 22
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 24
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 26
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 28
    2013-03-06 20:12:57.156 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 30
    2013-03-06 20:12:57.171 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 32
    2013-03-06 20:12:57.171 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 34
    2013-03-06 20:12:57.171 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 36
    2013-03-06 20:12:57.171 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 38
    2013-03-06 20:12:57.171 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 40
    2013-03-06 20:12:57.187 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 42
    2013-03-06 20:12:57.187 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 44
    2013-03-06 20:12:57.187 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 46
    2013-03-06 20:12:57.187 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 48
    2013-03-06 20:12:57.187 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 50
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 52
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 54
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 56
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 58
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 61
    2013-03-06 20:12:57.203 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 63
    2013-03-06 20:12:57.218 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 65
    2013-03-06 20:12:57.218 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 67
    2013-03-06 20:12:57.218 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 69
    2013-03-06 20:12:57.218 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 71
    2013-03-06 20:12:57.234 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 73
    2013-03-06 20:12:57.234 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 75
    2013-03-06 20:12:57.234 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 77
    2013-03-06 20:12:57.234 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 79
    2013-03-06 20:12:57.234 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 81
    2013-03-06 20:12:57.250 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 83
    2013-03-06 20:12:57.250 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 85
    2013-03-06 20:12:57.250 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 87
    2013-03-06 20:12:57.250 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 89
    2013-03-06 20:12:57.250 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 91
    2013-03-06 20:12:57.265 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 93
    2013-03-06 20:12:57.265 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 95
    2013-03-06 20:12:57.265 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 97
    2013-03-06 20:12:57.265 [3844:508]: <DFU Device 03FDFC10>: operation 0 progress 99
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    2013-03-06 20:13:21.484 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
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    2013-03-06 20:13:21.546 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
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    2013-03-06 20:13:21.546 [3844:df0]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7, inst: 0x677c218
    2013-03-06 20:13:21.546 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0402fb78, notify: 2, connected: 1
    2013-03-06 20:13:21.546 [3844:df0]: AppleDevice::NotifyDisconnect: DFU \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1d3afa0, inst: 0x402fb78
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    2013-03-06 20:13:21.546 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0679f920, notify: 2, connected: 0
    2013-03-06 20:13:21.546 [3844:df0]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
    2013-03-06 20:13:21.546 [3844:df0]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7, inst: 0x677c218
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    2013-03-06 20:13:21.546 [3844:f08]: device software does not support nonce generation
    2013-03-06 20:13:21.546 [3844:f08]: device software does not support nonce generation
    2013-03-06 20:13:21.546 [3844:f08]: iTunes: SCEP 4
    2013-03-06 20:13:21.703 [3844:4fc]: iBoot build-version = iBoot-931.71.16
    2013-03-06 20:13:21.703 [3844:4fc]: iBoot build-style = RELEASE
    2013-03-06 20:13:21.703 [3844:4fc]: <Recovery Mode Device 04031498>: operation 44 progress -1
    2013-03-06 20:13:21.703 [3844:4fc]: requested restore behavior: Erase
    2013-03-06 20:13:21.703 [3844:4fc]: requested variant: Erase
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreLogo" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreDeviceTree" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow1" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryLow0" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBoot" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "DeviceTree" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging1" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "AppleLogo" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryPlugin" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryFull" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "BatteryCharging0" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RecoveryMode" has been previously personalized; skipping it
    2013-03-06 20:13:21.718 [3844:4fc]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-03-06 20:13:21.718 [3844:4fc]: unable to open device_map.txt: No such file or directory
    2013-03-06 20:13:21.718 [3844:4fc]: found device map entry for 0x00008720 0x00000000. boardConfig=n72ap platform=s5l8720x
    2013-03-06 20:13:21.718 [3844:4fc]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-03-06 20:13:21.718 [3844:4fc]: unable to create data from file: 17
    2013-03-06 20:13:21.718 [3844:4fc]: device_map.plist file not found
    2013-03-06 20:13:21.718 [3844:4fc]: AMDeviceIoControl: GetOverlappedResult failed
    2013-03-06 20:13:21.718 [3844:4fc]: AMDeviceIoControl: pipe stall
    2013-03-06 20:13:21.718 [3844:4fc]: USBControlTransfer: error 31, usbd status c0000004
    2013-03-06 20:13:21.718 [3844:4fc]: command device request for 'getenv radio-error' failed: 2008
    2013-03-06 20:13:21.718 [3844:4fc]: radio-error not set
    2013-03-06 20:13:21.718 [3844:4fc]: unable to open device_map.txt: No such file or directory
    2013-03-06 20:13:21.718 [3844:4fc]: <Recovery Mode Device 04031498>: production fused device
    2013-03-06 20:13:21.734 [3844:4fc]: interface has 1 endpoints, file pipe = 1
    2013-03-06 20:13:21.734 [3844:4fc]: <Recovery Mode Device 04031498>: operation 4 progress -1
    2013-03-06 20:13:21.812 [3844:4fc]: <Recovery Mode Device 04031498>: operation 42 progress -1
    2013-03-06 20:13:21.828 [3844:4fc]: AMDeviceIoControl: GetOverlappedResult failed
    2013-03-06 20:13:21.828 [3844:4fc]: AMDeviceIoControl: pipe stall
    2013-03-06 20:13:21.828 [3844:4fc]: USBControlTransfer: error 31, usbd status c0000004
    2013-03-06 20:13:21.828 [3844:4fc]: command device request for 'setpicture 0' failed: 2008
    2013-03-06 20:13:21.828 [3844:4fc]: AMRAuthInstallDeletePersonalizedBundle
    2013-03-06 20:13:21.875 [3844:4fc]: <Recovery Mode Device 04031498>: Recovery mode failed (result = 21)
    2013-03-06 20:13:22.062 [3844:f08]: iTunes: Restore error 21
    2013-03-06 20:13:22.156 [3844:df0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7
    2013-03-06 20:13:22.156 [3844:df0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7
    2013-03-06 20:13:22.171 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-03-06 20:13:22.187 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-03-06 20:13:22.203 [3844:df0]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2013-03-06 20:13:22.203 [3844:df0]: AppleDevice::SetDeviceID: AMD_INTERFACE_IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7, inst: 0x677c218
    2013-03-06 20:13:22.203 [3844:df0]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#4b6b6b9 7, inst: 0x677c218
    2013-03-06 20:13:22.203 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0402fb78, notify: 0, connected: 0
    2013-03-06 20:13:22.203 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0677c218, notify: 1, connected: 1
    2013-03-06 20:13:22.203 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0874bc90, notify: 2, connected: 0
    2013-03-06 20:13:22.203 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0679f920, notify: 2, connected: 0
    2013-03-06 20:13:22.203 [3844:df0]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 3
    2013-03-06 20:13:22.203 [3844:df0]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
    2013-03-06 20:13:22.250 [3844:df0]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4b6b6b97
    2013-03-06 20:13:22.250 [3844:df0]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4b6b6b97
    2013-03-06 20:13:22.281 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-03-06 20:13:22.296 [3844:df0]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-03-06 20:13:22.296 [3844:df0]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2013-03-06 20:13:22.296 [3844:df0]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4b6b6b97, inst: 0x677c218
    2013-03-06 20:13:22.296 [3844:df0]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#4b6b6b97, inst: 0x677c218
    2013-03-06 20:13:22.296 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0402fb78, notify: 0, connected: 0
    2013-03-06 20:13:22.296 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0677c218, notify: 1, connected: 1
    2013-03-06 20:13:22.296 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0874bc90, notify: 2, connected: 0
    2013-03-06 20:13:22.296 [3844:df0]: WinAMRestore::ProcessDevNodesChanges: device: 0x0679f920, notify: 2, connected: 0
    2013-03-06 20:13:22.296 [3844:df0]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 4
    2013-03-06 20:13:22.296 [3844:df0]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar      

  • How to exit recovery mode for ipod touch 4g

    My ipod touch is stuck in recovery mode and so far, the only way to exit recovery mode is to restore it. I have not backed up my photos on the ipod because I usually charge it using a wall charger rather than connecting it to iTunes. There is over 4,000 priceless photos that I do NOT want to lose on that iPod. How do I exit recovery mode without restoring the iPod?

    If this program will not get the iPod out of recovery mode
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    http://jaxov.com/2010/05/recboot-iphone-recovery-mode/you only options are:
    - If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
      iOS: Importing personal photos and videos from iOS devices to your computer
    - Contract with a data recovery company

  • How to get out of recovery mode in ipod touch 4thgen?

    Hello Apple i am rohith. iam having ipod touch 4th gen. it has ios version 4.1. recently i tried to update it, i have downloaded the update also but while installing an errour has occured and it has gone to recovery mode. can u please give your answer how to get out of recovery mode. it has some imprtant notes belonging to my office

    Without knowing what the error message said:
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My iphone 4s is stuck in recovery mode I tried using the itunes to restore it but in the end is says ERROR 4013..HELP

    Hello,
    After updating my iphone to the latest IOS it restarted and went to recovery mode immediately..I tried fixing it using Itunes but it always end up in ERROR 4013
    please help..

    http://support.apple.com/kb/TS5314?viewlocale=en_US&locale=en_US
    https://discussions.apple.com/message/23941722
    more
    iphone ERROR 4013

  • How to stop booting windows in recovery mode (for windows 2008 and 2012 editions)

    Hi ,
    we are configure hyper-v cluster contain about 100 VM , if a host is down (unplanned failover )  its VM restarted but in the recovery mode on another hosts.
    pls tell me How  to disable  booting in recovery mode ?
    thanks,
    Ramy Shaker

    These two should sort it.
    bcdedit /set {default} recoveryenabled No 
    bcdedit /set {default} bootstatuspolicy ignoreallfailures
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • How can I exit recovery mode the easiest using a program?

    I tried holding down the buttuons how you are suppose to on two different i touch's and it never worked. I need suggestions to a simple program to help get out of recovery mode.

    Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue...
    To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
    http://support.apple.com/kb/HT1414
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • My Iphone 3GS won't connect to itunes, recovery mode won't work, only charges from wall charger when you turn it off then plug it in

    I actually have the phone now in recovery mode, it's got the screen up, and I have it plugged in, and nothing's happening. I know the cable isn't screwed, because I use it to charge all the time.

    Hi dontloseimagination,
    Thanks for visiting Apple Support Communities.
    If your iPhone is not recognized by iTunes, try these steps on your Mac or PC first:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    You may also find the steps in this article helpful:
    iOS: Troubleshooting USB-related alerts when syncing
    http://support.apple.com/kb/TS5254
    Best,
    Jeremy

  • HT4623 my sons iPad is stuck in recovery mode and my his only option on iTunes says restore iPad and he does not want to do that. what do we do?

    My sons ipad2 is stuck in recovery mode. The only option on I tunes if to restore the iPad. However, he does not want to restore it and lose all of his things on the iPad.

    Does he have a backup on his computer or iCloud?
    You can redownload apps/music etc for free.
    Downloading Past Purchases from the iTunes Store, App Store and iBooks Store
    http://support.apple.com/kb/ht2519
     Cheers, Tom 

  • I am a forensic examiner with an iPod 5G in Recovery Mode. As a 'non Apple' person, what does 'restore' imply with reference to the 5G? Does it affect any data on teh iPod, like pics, and videos?

    As stated in the title, I am a forensic examiner, although most of my work is on Windows devices. My problem is an iPod 5G with Touch Wheel that I received to exam, and I have not been able to get anything from conventional methods. But not really understanding enough about the Apple architecture and iPods, when I plug it into a computer, it appears to be in Recovery Mode, and calls for a Restore. The questions I have are:
    1) How does the iPod get into Recovery mode
    2) How to get it out of Recovery mode
    3) But more importantly, what does Restore do to the device? If there happen to be items of interest (pics, videos, etc), does the restore affect them?

    - You can place the iPod in recovery mode by:
    Recovery mode
    or by using this program (there are others too)
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - Many internal errors in the iPod resul in the iPod going automaticlly (default) into recovery mode.
    - Usual method is to restore the iPod via iTunes to get the iPod our of recovery mode.
    iTunes: Backing up, updating, and restoring iOS software
    Sometime RecBoot will do it if the iPod was intentionally placed in recovery mode
    - Unless RecBoot or similar will get the iPod put of recovery mode the iPod will be erased. Restoring the iPod erases the iPod.
    - For more inbfo on recovery mode see:
    http://theiphonewiki.com/wiki/Recovery_Mode

  • My iPod (4 gen) is stuck in recovery mode and it will not restore. How do I fix it?

    So here is what happened: my iPod went dead and when I went to plug it in to charge I noticed it wasn't doing the normal little battery charging symbol nor did it pop up with the apple symbol. When I opened up iTunes it told me that my iPod was stuck in recovery mode and that the only way to fix it was by restoring it. As much as it pained me to do so I did it anyways. It did the routine update and restore window, I waited the 28 minutes, but still nothing. Now when I go to restore it a window pops up that says that the iPod cannot be restored because the iPod update server cannot be contacted or is currently unavailable. I'm at a loss. This the the only form of communication that I have available to me and I need it fixed A.S.A.P. Please help!
    Additional Details
    My iPod is NOT jailbroken.
    Now it says and unknown error occurred (3194) please help!
    The lock/hold button on my iPod is broken. My iPod cannot be locked, unlocked, or shut down using this button.
    Message was edited by: seades

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • IPod 4th gen in recovery mode and will not restore

    My iPod 4th Gen has gone in to recovery mode and it used to say plug in to iTunes, so I do and the computer says it has detected that an iPod needs to be restored so I try and restore it, it starts but when it says restoring iPod the iPod disconnects from the laptop and an error comes up saying the restore can not be completed error 40. I have tried it on two other computers including an apple mac book and still no luck. I've tried searching the Internet for answers but nothing has helped my iPod wont even turn on anymore. I am currently in Afghan and i brought the iPod to use out here i had it 2 weeks and it hasn't worked since and I can not call Apple. PLEASE HELP!!!

    Did you try everything here:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 40, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • My ipod shuffle is stuck in recovery mode help?

    ive been trying all day and getting sick of it i restore the ipod and it comes up with ipod in recovery mode restore to use does this over and over and over again please haelp someone?

    HELP****

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