Noise cancelling greyed out

Hi gang,
Thanks for all the help thus far. Having finally got my phone back from Sony I'm loving it, it's a delight to use and a powerhouse, just don't get it wet!
Anyhow I can't figure out the noise cancelling. The option is permanently greyed out no matter what headphones I use or what options I select. I'm prob missing something simple, but any ideas?
Thanks in advance!

Does anyone know what models of Sony noise cancelling headphones work with the Xperia Z3's noise cancelling function?
I have a pair of Sony MDR-NC60 noise cancelling headphones but when these are connected to the Z3, the noise cancelling menu is still greyed out.
Is anyone from Sony Support able to explain how the Z3 detects if the headphones connected to the headhone jack are compatible noise cancelling types?
Cheers,
Alan

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Message was edited by: Carolyn Samit
Message was edited by: Carolyn Samit

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